Voice of the Customers: Local Trust Culture and Consumer Complaints to the CFPB
Author
Abstract
Suggested Citation
DOI: 10.1111/1475-679X.12364
Download full text from publisher
References listed on IDEAS
- Philippe Aghion & Yann Algan & Pierre Cahuc & Andrei Shleifer, 2010.
"Regulation and Distrust,"
The Quarterly Journal of Economics, President and Fellows of Harvard College, vol. 125(3), pages 1015-1049.
- Philippe Aghion & Yann Algan & Pierre Cahuc & Andrei Shleifer, 2009. "Regulation and Distrust," Working Papers hal-00972819, HAL.
- Philippe Aghion & Yann Algan & Pierre Cahuc & Andrei Shleifer, 2010. "Regulation and Distrust," SciencePo Working papers Main hal-03384665, HAL.
- Aghion, Philippe & Algan, Yann & Cahuc, Pierre & Shleifer, Andrei, 2010. "Regulation and Distrust," Scholarly Articles 12490649, Harvard University Department of Economics.
- Philippe Aghion & Yann Algan & Pierre Cahuc & Andrei Shleifer, 2009. "Regulation and Distrust," SciencePo Working papers Main hal-00396268, HAL.
- Philippe Aghion & Yann Algan & Pierre Cahuc & Andrei Shleifer, 2010. "Regulation and Distrust," Post-Print hal-03384665, HAL.
- Philippe Aghion & Yann Algan & Pierre Cahuc & Andrei Shleifer, 2009. "Regulation and Distrust," SciencePo Working papers Main hal-00972819, HAL.
- Philippe Aghion & Yann Algan & Pierre Cahuc & Andrei Shleifer, 2009. "Regulation and Distrust," Working Papers hal-00396268, HAL.
- Philippe Aghion & Yann Algan & Pierre Cahuc & Andrei Shleifer, 2009. "Regulation and Distrust," NBER Working Papers 14648, National Bureau of Economic Research, Inc.
- Daron Acemoglu & Matthew O. Jackson, 2017.
"Social Norms and the Enforcement of Laws,"
Journal of the European Economic Association, European Economic Association, vol. 15(2), pages 245-295.
- Daron Acemoglu & Matthew O. Jackson, 2014. "Social Norms and the Enforcement of Laws," NBER Working Papers 20369, National Bureau of Economic Research, Inc.
- Fama, Eugene F & Jensen, Michael C, 1983. "Separation of Ownership and Control," Journal of Law and Economics, University of Chicago Press, vol. 26(2), pages 301-325, June.
- Luigi Guiso & Paola Sapienza & Luigi Zingales, 2004.
"The Role of Social Capital in Financial Development,"
American Economic Review, American Economic Association, vol. 94(3), pages 526-556, June.
- Luigi Guiso & Paola Sapienza & Luigi Zingales, 2000. "The Role of Social Capital in Financial Development," NBER Working Papers 7563, National Bureau of Economic Research, Inc.
- Luigi Guiso & Paola Sapienza & Luigi Zingales, 2000. "The Role of Social Capital in Financial Development," CRSP working papers 511, Center for Research in Security Prices, Graduate School of Business, University of Chicago.
- Guiso, Luigi & Zingales, Luigi & Sapienza, Paola, 2000. "The Role of Social Capital In Financial Development," CEPR Discussion Papers 2383, C.E.P.R. Discussion Papers.
- Fama, Eugene F & Jensen, Michael C, 1983. "Agency Problems and Residual Claims," Journal of Law and Economics, University of Chicago Press, vol. 26(2), pages 327-349, June.
- Annamaria Lusardi & Olivia S. Mitchell, 2014.
"The Economic Importance of Financial Literacy: Theory and Evidence,"
Journal of Economic Literature, American Economic Association, vol. 52(1), pages 5-44, March.
- Annamaria Lusardi & Olivia S. Mitchell, 2013. "The Economic Importance of Financial Literacy: Theory and Evidence," NBER Working Papers 18952, National Bureau of Economic Research, Inc.
- Annamaria Lusardi & Olivia S. Mitchell, 2013. "The Economic Importance of Financial Literacy: Theory and Evidence," CeRP Working Papers 134, Center for Research on Pensions and Welfare Policies, Turin (Italy).
- Luigi Guiso & Paola Sapienza & Luigi Zingales, 2008. "Alfred Marshall Lecture Social Capital as Good Culture," Journal of the European Economic Association, MIT Press, vol. 6(2-3), pages 295-320, 04-05.
- Luigi Guiso & Paola Sapienza & Luigi Zingales, 2008.
"Trusting the Stock Market,"
Journal of Finance, American Finance Association, vol. 63(6), pages 2557-2600, December.
- Guiso, Luigi & Zingales, Luigi & Sapienza, Paola, 2005. "Trusting the Stock Market," CEPR Discussion Papers 5288, C.E.P.R. Discussion Papers.
- Luigi Guiso & Paola Sapienza & Luigi Zingales, 2005. "Trusting the Stock Market," NBER Working Papers 11648, National Bureau of Economic Research, Inc.
- Li, Minwen & Lu, Yao & Phillips, Gordon M., 2019. "CEOs and the Product Market: When Are Powerful CEOs Beneficial?," Journal of Financial and Quantitative Analysis, Cambridge University Press, vol. 54(6), pages 2295-2326, December.
- Giroud, Xavier & Mueller, Holger M., 2010. "Does corporate governance matter in competitive industries?," Journal of Financial Economics, Elsevier, vol. 95(3), pages 312-331, March.
- Pevzner, Mikhail & Xie, Fei & Xin, Xiangang, 2015. "When firms talk, do investors listen? The role of trust in stock market reactions to corporate earnings announcements," Journal of Financial Economics, Elsevier, vol. 117(1), pages 190-223.
- Mark Egan & Gregor Matvos & Amit Seru, 2019.
"The Market for Financial Adviser Misconduct,"
Journal of Political Economy, University of Chicago Press, vol. 127(1), pages 233-295.
- Mark Egan & Gregor Matvos & Amit Seru, 2016. "The Market for Financial Adviser Misconduct," NBER Working Papers 22050, National Bureau of Economic Research, Inc.
- Egan, Mark L. & Matvos, Gregor & Seru, Amit, 2016. "The Market for Financial Adviser Misconduct," Working Papers 256, The University of Chicago Booth School of Business, George J. Stigler Center for the Study of the Economy and the State.
- Gregor Matvos & Amit Seru & Mark Egan, 2016. "The Market for Financial Adviser Misconduct," 2016 Meeting Papers 516, Society for Economic Dynamics.
- Mark Egan & Gregor Matvos & Amit Seru, 2016. "The Market for Financial Adviser Misconduct," Economics Working Papers 16115, Hoover Institution, Stanford University.
- Ang, James S. & Cheng, Yingmei & Wu, Chaopeng, 2015. "Trust, Investment, and Business Contracting," Journal of Financial and Quantitative Analysis, Cambridge University Press, vol. 50(3), pages 569-595, June.
- Huang, Jiekun, 2018. "The customer knows best: The investment value of consumer opinions," Journal of Financial Economics, Elsevier, vol. 128(1), pages 164-182.
- Mariassunta Giannetti & Tracy Yue Wang, 2016.
"Corporate Scandals and Household Stock Market Participation,"
Journal of Finance, American Finance Association, vol. 71(6), pages 2591-2636, December.
- Giannetti, Mariassunta & Wang, Tracy Yue, 2014. "Corporate Scandals and Household Stock Market Participation," CEPR Discussion Papers 9834, C.E.P.R. Discussion Papers.
- Cook, Philip J. & Ludwig, Jens, 2006.
"The social costs of gun ownership,"
Journal of Public Economics, Elsevier, vol. 90(1-2), pages 379-391, January.
- Phillip J. Cook & Jens Ludwig, 2004. "The Social Costs of Gun Ownership," NBER Working Papers 10736, National Bureau of Economic Research, Inc.
- Xavier Giroud & Holger M. Mueller, 2011. "Corporate Governance, Product Market Competition, and Equity Prices," Journal of Finance, American Finance Association, vol. 66(2), pages 563-600, April.
- Luigi Guiso & Paola Sapienza & Luigi Zingales, 2007.
"Social Capital as Good Culture,"
NBER Working Papers
13712, National Bureau of Economic Research, Inc.
- Guiso, Luigi & Zingales, Luigi & Sapienza, Paola, 2008. "Social Capital as Good Culture," CEPR Discussion Papers 6657, C.E.P.R. Discussion Papers.
- Luigi Guiso & Paola Sapienza & Luigi Zingales, 2007. "Social Capital as Good Culture," Economics Working Papers ECO2007/57, European University Institute.
- Matthew Blackwell & Stefano Iacus & Gary King & Giuseppe Porro, 2009.
"cem: Coarsened exact matching in Stata,"
Stata Journal, StataCorp LP, vol. 9(4), pages 524-546, December.
- Matthew Blackwell & Stefano Iacus & Gary King & Giuseppe Porro, 2010. "CEM: Coarsened Exact Matching in Stata," BOS10 Stata Conference 8, Stata Users Group.
- Emily Oster, 2019. "Unobservable Selection and Coefficient Stability: Theory and Evidence," Journal of Business & Economic Statistics, Taylor & Francis Journals, vol. 37(2), pages 187-204, April.
- Klasa, Sandy & Maxwell, William F. & Ortiz-Molina, Hernán, 2009. "The strategic use of corporate cash holdings in collective bargaining with labor unions," Journal of Financial Economics, Elsevier, vol. 92(3), pages 421-442, June.
- Luigi Guiso & Paola Sapienza & Luigi Zingales, 2006.
"Does Culture Affect Economic Outcomes?,"
Journal of Economic Perspectives, American Economic Association, vol. 20(2), pages 23-48, Spring.
- Paola Sapienza & Luigi Zingales & Luigi Guiso, 2006. "Does Culture Affect Economic Outcomes?," NBER Working Papers 11999, National Bureau of Economic Research, Inc.
- Zingales, Luigi & Guiso, Luigi & Sapienza, Paola, 2006. "Does Culture Affect Economic Outcomes?," Working Papers 208, The University of Chicago Booth School of Business, George J. Stigler Center for the Study of the Economy and the State.
- Guiso, Luigi & Zingales, Luigi & Sapienza, Paola, 2006. "Does Culture Affect Economic Outcomes?," CEPR Discussion Papers 5505, C.E.P.R. Discussion Papers.
- Alberto Alesina & Paola Giuliano, 2015.
"Culture and Institutions,"
Journal of Economic Literature, American Economic Association, vol. 53(4), pages 898-944, December.
- Alberto Alesina & Paola Giuliano, 2013. "Culture and Institutions," NBER Working Papers 19750, National Bureau of Economic Research, Inc.
- Alesina, Alberto Francesco & Giuliano, Paola, 2015. "Culture and Institutions," Scholarly Articles 27759053, Harvard University Department of Economics.
- Alesina, Alberto & Giuliano, Paola, 2015. "Culture and Institutions," IZA Discussion Papers 9246, Institute of Labor Economics (IZA).
- Alesina, Alberto & Giuliano, Paola, 2015. "Culture and Institutions," CEPR Discussion Papers 10773, C.E.P.R. Discussion Papers.
- David A. Matsa, 2010. "Capital Structure as a Strategic Variable: Evidence from Collective Bargaining," Journal of Finance, American Finance Association, vol. 65(3), pages 1197-1232, June.
- Alexander Dyck & Adair Morse & Luigi Zingales, 2010.
"Who Blows the Whistle on Corporate Fraud?,"
Journal of Finance, American Finance Association, vol. 65(6), pages 2213-2253, December.
- Zingales, Luigi & Dyck, Alexander & Morse, Adair, 2007. "Who Blows the Whistle on Corporate Fraud?," CEPR Discussion Papers 6126, C.E.P.R. Discussion Papers.
- Alexander Dyck & Adair Morse & Luigi Zingales, 2007. "Who Blows the Whistle on Corporate Fraud?," NBER Working Papers 12882, National Bureau of Economic Research, Inc.
- Bouwman, Christa H.S. & Hu, Shuting (Sophia) & Johnson, Shane A., 2018. "Differential bank behaviors around the Dodd–Frank Act size thresholds," Journal of Financial Intermediation, Elsevier, vol. 34(C), pages 47-57.
- Fama, Eugene F, 1980. "Agency Problems and the Theory of the Firm," Journal of Political Economy, University of Chicago Press, vol. 88(2), pages 288-307, April.
- M. Keith Chen, 2013. "The Effect of Language on Economic Behavior: Evidence from Savings Rates, Health Behaviors, and Retirement Assets," American Economic Review, American Economic Association, vol. 103(2), pages 690-731, April.
- Canice Prendergast, 2002. "Consumers and Agency Problems," Economic Journal, Royal Economic Society, vol. 112(478), pages 34-51, March.
- Robert DeYoung & Tara Rice, 2004. "Noninterest Income and Financial Performance at U.S. Commercial Banks," The Financial Review, Eastern Finance Association, vol. 39(1), pages 101-127, February.
- Christian Leuz & Peter D. Wysocki, 2016. "The Economics of Disclosure and Financial Reporting Regulation: Evidence and Suggestions for Future Research," Journal of Accounting Research, Wiley Blackwell, vol. 54(2), pages 525-622, May.
- Townsend, Robert M., 1979.
"Optimal contracts and competitive markets with costly state verification,"
Journal of Economic Theory, Elsevier, vol. 21(2), pages 265-293, October.
- Robert M. Townsend, 1979. "Optimal contracts and competitive markets with costly state verification," Staff Report 45, Federal Reserve Bank of Minneapolis.
- Christensen, Hans B. & Floyd, Eric & Liu, Lisa Yao & Maffett, Mark, 2017. "The real effects of mandated information on social responsibility in financial reports: Evidence from mine-safety records," Journal of Accounting and Economics, Elsevier, vol. 64(2), pages 284-304.
- repec:hal:spmain:info:hdl:2441/4km7l02j139aj8hl7kcccmqk9s is not listed on IDEAS
- Mohamed Ghaly & Viet Anh Dang & Konstantinos Stathopoulos, 2017. "Cash Holdings and Labor Heterogeneity: The Role of Skilled Labor," The Review of Financial Studies, Society for Financial Studies, vol. 30(10), pages 3636-3668.
- Ginger Zhe Jin & Phillip Leslie, 2003. "The Effect of Information on Product Quality: Evidence from Restaurant Hygiene Grade Cards," The Quarterly Journal of Economics, President and Fellows of Harvard College, vol. 118(2), pages 409-451.
Citations
Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
Cited by:
- Peiheng Gao & Ning Sun & Xuefeng Wang & Chen Yang & Riv{c}ardas Zitikis, 2023. "NLP-based detection of systematic anomalies among the narratives of consumer complaints," Papers 2308.11138, arXiv.org, revised Mar 2024.
- Wang, Yujie & Tsang, Albert & Xiang, Yi & Yan, Shuo, 2024. "How can regulators affect corporate social responsibility? Evidence from regulatory disclosures of consumer complaints in the U.S," The British Accounting Review, Elsevier, vol. 56(1).
- Dou, Yiwei & Hung, Mingyi & She, Guoman & Wang, Lynn Linghuan, 2024. "Learning from peers: Evidence from disclosure of consumer complaints," Journal of Accounting and Economics, Elsevier, vol. 77(2).
- Dak-Adzaklo, Cephas Simon Peter & Wong, Raymond M.K., 2024. "Corporate governance reforms, societal trust, and corporate financial policies," Journal of Corporate Finance, Elsevier, vol. 84(C).
- Yihui Pan & Elena S. Pikulina & Stephan Siegel & Tracy Yue Wang, 2022. "Do Equity Markets Care about Income Inequality? Evidence from Pay Ratio Disclosure," Journal of Finance, American Finance Association, vol. 77(2), pages 1371-1411, April.
Most related items
These are the items that most often cite the same works as this one and are cited by the same works as this one.- Ormazabal, Gaizka, 2018. "The Role of Stakeholders in Corporate Governance: A View from Accounting Research," CEPR Discussion Papers 12775, C.E.P.R. Discussion Papers.
- Ho, Kung-Cheng & Yen, Huang-Ping & Gu, Yan & Shi, Lisi, 2020. "Does societal trust make firms more trustworthy?," Emerging Markets Review, Elsevier, vol. 42(C).
- Gupta, Atul & Raman, Kartik & Shang, Chenguang, 2018. "Social capital and the cost of equity," Journal of Banking & Finance, Elsevier, vol. 87(C), pages 102-117.
- Francisco Gomes & Michael Haliassos & Tarun Ramadorai, 2021.
"Household Finance,"
Journal of Economic Literature, American Economic Association, vol. 59(3), pages 919-1000, September.
- Haliassos, Michael & Gomes, Francisco, 2020. "Household Finance," CEPR Discussion Papers 14502, C.E.P.R. Discussion Papers.
- Gomes, Francisco J. & Haliassos, Michael & Ramadorai, Tarun, 2020. "Household finance," IMFS Working Paper Series 138, Goethe University Frankfurt, Institute for Monetary and Financial Stability (IMFS).
- Massa, Massimo & li, zhe & xu, niahang & Zhang, Hong, 2016. "The Impact of Sin Culture: Evidence from Earning Management and Alcohol Consumption in China," CEPR Discussion Papers 11475, C.E.P.R. Discussion Papers.
- Li, Xiaorong & Wang, Steven Shuye & Wang, Xue, 2019. "Trust and IPO underpricing," Journal of Corporate Finance, Elsevier, vol. 56(C), pages 224-248.
- Quentin Dupont & Jonathan M. Karpoff, 2020. "The Trust Triangle: Laws, Reputation, and Culture in Empirical Finance Research," Journal of Business Ethics, Springer, vol. 163(2), pages 217-238, May.
- Pevzner, Mikhail & Xie, Fei & Xin, Xiangang, 2015. "When firms talk, do investors listen? The role of trust in stock market reactions to corporate earnings announcements," Journal of Financial Economics, Elsevier, vol. 117(1), pages 190-223.
- Lesmeister, Simon & Limbach, Peter & Goergen, Marc, 2022.
"Trust and monitoring,"
Journal of Banking & Finance, Elsevier, vol. 143(C).
- Lesmeister, Simon & Limbach, Peter & Goergen, Marc, 2022. "Trust and monitoring," CFR Working Papers 18-02, University of Cologne, Centre for Financial Research (CFR), revised 2022.
- Shen, Zhe & Sowahfio Sowah, Joseph & Li, Shan, 2022. "Societal trust and corporate risk-taking: International evidence," Journal of International Financial Markets, Institutions and Money, Elsevier, vol. 76(C).
- Corrado Giulietti & Enrico Rettore & Sara Tonini, 2023.
"The chips are down: the influence of family on children’s trust formation,"
Journal of Population Economics, Springer;European Society for Population Economics, vol. 36(1), pages 211-233, January.
- Giulietti, Corrado & Rettore, Enrico & Tonini, Sara, 2016. "The chips are down: The influence of family on children's trust formation," MERIT Working Papers 2016-041, United Nations University - Maastricht Economic and Social Research Institute on Innovation and Technology (MERIT).
- Corrado Giulietti & Enrico Rettore & Sara Tonini, 2016. "The chips are down: The influence of family on children's trust formation," FBK-IRVAPP Working Papers 2016-09, Research Institute for the Evaluation of Public Policies (IRVAPP), Bruno Kessler Foundation.
- Giulietti, Corrado & Rettore, Enrico & Tonini, Sara, 2017. "The chips are down: The influence of family on children's trust formation," GLO Discussion Paper Series 19, Global Labor Organization (GLO).
- Corrado Giulietti & Enrico Rettore & Sara Tonini, 2016. "The Chips Are Down: The Influence of Family on Children's Trust Formation," SOEPpapers on Multidisciplinary Panel Data Research 856, DIW Berlin, The German Socio-Economic Panel (SOEP).
- Wang Dong & Hongling Han & Yun Ke & Kam C. Chan, 2018. "Social Trust and Corporate Misconduct: Evidence from China," Journal of Business Ethics, Springer, vol. 151(2), pages 539-562, August.
- Fuchs-Schündeln, N. & Hassan, T.A., 2016.
"Natural Experiments in Macroeconomics,"
Handbook of Macroeconomics, in: J. B. Taylor & Harald Uhlig (ed.), Handbook of Macroeconomics, edition 1, volume 2, chapter 0, pages 923-1012,
Elsevier.
- Nicola Fuchs-Schuendeln & Tarek Alexander Hassan, 2015. "Natural Experiments in Macroeconomics," NBER Working Papers 21228, National Bureau of Economic Research, Inc.
- Fuchs-Schündeln, Nicola & Hassan, Tarek, 2015. "Natural Experiments in Macroeconomics," CEPR Discussion Papers 10628, C.E.P.R. Discussion Papers.
- Felix, Robert & Gaynor, Greg & Pevzner, Mikhail & Williams, Jan L., 2017. "Societal trust and the economic behavior of nonprofit organizations," Advances in accounting, Elsevier, vol. 39(C), pages 21-31.
- Della Lena, Sebastiano & Manzoni, Elena & Panebianco, Fabrizio, 2023. "On the transmission of guilt aversion and the evolution of trust," Games and Economic Behavior, Elsevier, vol. 142(C), pages 765-793.
- Su, Kun & Wu, Ji & Lu, Yue, 2022. "With trust we innovate: Evidence from corporate R&D expenditure," Technological Forecasting and Social Change, Elsevier, vol. 182(C).
- Fonseka, Mohan & Samarakoon, Lalith P. & Tian, Gao-Liang & Seng, Ratney, 2021. "The impact of social trust and state ownership on investment efficiency of Chinese firms," Journal of International Financial Markets, Institutions and Money, Elsevier, vol. 74(C).
- Li, Xiaorong & Wang, Steven Shuye & Wang, Xue, 2017. "Trust and stock price crash risk: Evidence from China," Journal of Banking & Finance, Elsevier, vol. 76(C), pages 74-91.
- Abdelsalam, Omneya & Chantziaras, Antonios & Batten, Jonathan A. & Aysan, Ahmet Faruk, 2021. "Major shareholders’ trust and market risk: Substituting weak institutions with trust," Journal of Corporate Finance, Elsevier, vol. 66(C).
- Dong, Wang & Ke, Yun & Li, Shuo & Chen, Xiangyu & Wan, Peng, 2021. "Does social trust restrain excess perk consumption? Evidence from China," International Review of Economics & Finance, Elsevier, vol. 76(C), pages 1078-1092.
Corrections
All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:bla:joares:v:59:y:2021:i:3:p:1077-1121. See general information about how to correct material in RePEc.
If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.
If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .
If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.
For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Wiley Content Delivery (email available below). General contact details of provider: http://www.blackwellpublishing.com/journal.asp?ref=0021-8456 .
Please note that corrections may take a couple of weeks to filter through the various RePEc services.