NLP-based detection of systematic anomalies among the narratives of consumer complaints
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- Xiyue Liao & Guoqiang Chen & Ben Ku & Rahul Narula & Janet Duncan, 2020. "Text Mining Methods Applied to Insurance Company Customer Calls: A Case Study," North American Actuarial Journal, Taylor & Francis Journals, vol. 24(1), pages 153-163, January.
- Rachel M. Hayes & Feng Jiang & Yihui Pan, 2021. "Voice of the Customers: Local Trust Culture and Consumer Complaints to the CFPB," Journal of Accounting Research, Wiley Blackwell, vol. 59(3), pages 1077-1121, June.
- Nadezhda Gribkova & Ričardas Zitikis, 2018. "A User-Friendly Algorithm for Detecting the Influence of Background Risks on a Model," Risks, MDPI, vol. 6(3), pages 1-11, September.
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This paper has been announced in the following NEP Reports:- NEP-BIG-2023-09-25 (Big Data)
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