NLP-based detection of systematic anomalies among the narratives of consumer complaints
Author
Abstract
Suggested Citation
Download full text from publisher
References listed on IDEAS
- Xiyue Liao & Guoqiang Chen & Ben Ku & Rahul Narula & Janet Duncan, 2020. "Text Mining Methods Applied to Insurance Company Customer Calls: A Case Study," North American Actuarial Journal, Taylor & Francis Journals, vol. 24(1), pages 153-163, January.
- Rachel M. Hayes & Feng Jiang & Yihui Pan, 2021. "Voice of the Customers: Local Trust Culture and Consumer Complaints to the CFPB," Journal of Accounting Research, Wiley Blackwell, vol. 59(3), pages 1077-1121, June.
- Nadezhda Gribkova & Ričardas Zitikis, 2018. "A User-Friendly Algorithm for Detecting the Influence of Background Risks on a Model," Risks, MDPI, vol. 6(3), pages 1-11, September.
Most related items
These are the items that most often cite the same works as this one and are cited by the same works as this one.- Dak-Adzaklo, Cephas Simon Peter & Wong, Raymond M.K., 2024. "Corporate governance reforms, societal trust, and corporate financial policies," Journal of Corporate Finance, Elsevier, vol. 84(C).
- Lingzhi Chen & Ričardas Zitikis, 2020. "Quantifying and analyzing nonlinear relationships with a fresh look at a classical dataset of student scores," Quality & Quantity: International Journal of Methodology, Springer, vol. 54(4), pages 1145-1169, August.
- Nadezhda Gribkova & Ričardas Zitikis, 2019. "Statistical detection and classification of background risks affecting inputs and outputs," METRON, Springer;Sapienza Università di Roma, vol. 77(1), pages 1-18, April.
- Yihui Pan & Elena S. Pikulina & Stephan Siegel & Tracy Yue Wang, 2022. "Do Equity Markets Care about Income Inequality? Evidence from Pay Ratio Disclosure," Journal of Finance, American Finance Association, vol. 77(2), pages 1371-1411, April.
- Dou, Yiwei & Hung, Mingyi & She, Guoman & Wang, Lynn Linghuan, 2024. "Learning from peers: Evidence from disclosure of consumer complaints," Journal of Accounting and Economics, Elsevier, vol. 77(2).
- Wang, Yujie & Tsang, Albert & Xiang, Yi & Yan, Shuo, 2024. "How can regulators affect corporate social responsibility? Evidence from regulatory disclosures of consumer complaints in the U.S," The British Accounting Review, Elsevier, vol. 56(1).
- Jiandong Ren & Kristina Sendova & Ričardas Zitikis, 2019. "Special Issue “Risk, Ruin and Survival: Decision Making in Insurance and Finance”," Risks, MDPI, vol. 7(3), pages 1-7, September.
More about this item
NEP fields
This paper has been announced in the following NEP Reports:- NEP-BIG-2023-09-25 (Big Data)
Statistics
Access and download statisticsCorrections
All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:arx:papers:2308.11138. See general information about how to correct material in RePEc.
If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.
If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .
If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.
For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: arXiv administrators (email available below). General contact details of provider: http://arxiv.org/ .
Please note that corrections may take a couple of weeks to filter through the various RePEc services.