IDEAS home Printed from https://ideas.repec.org/a/bla/jinfst/v68y2017i12p2809-2820.html
   My bibliography  Save this article

Antecedents and learning outcomes of online news engagement

Author

Listed:
  • Heather L. O'Brien

Abstract

User engagement (UE) is a quality of user experience characterized by the depth of an actor's cognitive, temporal, and/or emotional investment in an interaction with a digital system. Currently more art than science, UE has gained theoretical and methodological traction over the past decade, yet there is still a need to establish empirical links between UE and desired outcomes (e.g., learning, behavior change), and to understand the myriad user, system, contextual, and so on, factors that predict successful digital engagement. This paper focuses on the relationship between UE and media format as a potential antecedent, and the outcome of learning, operationalized as short‐term knowledge retention. Participants interacted with two human‐interest stories in one of four media formats: video, audio, narrative text, or transcript‐style text; short‐term knowledge retention was measured using post‐task multiple choice and short‐answer questions. It was anticipated that format would have a strong effect on UE, and that more engaged users would recall more information about the stories. However, these hypotheses were not fully supported, and the nature of the relationship between UE and learning was more nuanced than expected. This research has implications for the design of information systems and, more fundamentally, the impetus to make digital environments engaging.

Suggested Citation

  • Heather L. O'Brien, 2017. "Antecedents and learning outcomes of online news engagement," Journal of the Association for Information Science & Technology, Association for Information Science & Technology, vol. 68(12), pages 2809-2820, December.
    • Handle: RePEc:bla:jinfst:v:68:y:2017:i:12:p:2809-2820
    DOI: 10.1002/asi.23854
    as

    Download full text from publisher

    File URL: https://doi.org/10.1002/asi.23854
    Download Restriction: no
    File URL: https://libkey.io/10.1002/asi.23854?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    References listed on IDEAS

    as
    1. Frans Sluis & Egon L. Broek & Richard J. Glassey & Elisabeth M. A. G. Dijk & Franciska M. G. Jong, 2014. "When complexity becomes interesting," Journal of the Association for Information Science & Technology, Association for Information Science & Technology, vol. 65(7), pages 1478-1500, July.
    2. Heather L. O'Brien & Elaine G. Toms, 2010. "The development and evaluation of a survey to measure user engagement," Journal of the American Society for Information Science and Technology, Association for Information Science & Technology, vol. 61(1), pages 50-69, January.
    3. Ioannis Arapakis & Mounia Lalmas & B. Barla Cambazoglu & Mari-Carmen Marcos & Joemon M. Jose, 2014. "User engagement in online News: Under the scope of sentiment, interest, affect, and gaze," Journal of the Association for Information Science & Technology, Association for Information Science & Technology, vol. 65(10), pages 1988-2005, October.
    4. Mathew J. Wilson & Max L. Wilson, 2013. "A comparison of techniques for measuring sensemaking and learning within participant-generated summaries," Journal of the Association for Information Science & Technology, Association for Information Science & Technology, vol. 64(2), pages 291-306, February.
    5. Traci Hong, 2012. "Internet health search: When process complements goals," Journal of the American Society for Information Science and Technology, Association for Information Science & Technology, vol. 63(11), pages 2283-2293, November.
    6. Heather L. O'Brien & Elaine G. Toms, 2010. "The development and evaluation of a survey to measure user engagement," Journal of the Association for Information Science & Technology, Association for Information Science & Technology, vol. 61(1), pages 50-69, January.
    7. Traci Hong, 2012. "Internet health search: When process complements goals," Journal of the Association for Information Science & Technology, Association for Information Science & Technology, vol. 63(11), pages 2283-2293, November.
    8. Heather L. O'Brien & Elaine G. Toms, 2008. "What is user engagement? A conceptual framework for defining user engagement with technology," Journal of the American Society for Information Science and Technology, Association for Information Science & Technology, vol. 59(6), pages 938-955, April.
    9. Mathew J. Wilson & Max L. Wilson, 2013. "A comparison of techniques for measuring sensemaking and learning within participant‐generated summaries," Journal of the American Society for Information Science and Technology, Association for Information Science & Technology, vol. 64(2), pages 291-306, February.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Nripesh Trivedi & Daniel Adomako Asamoah & Derek Doran, 2018. "Keep the conversations going: engagement-based customer segmentation on online social service platforms," Information Systems Frontiers, Springer, vol. 20(2), pages 239-257, April.
    2. Nripesh Trivedi & Daniel Adomako Asamoah & Derek Doran, 0. "Keep the conversations going: engagement-based customer segmentation on online social service platforms," Information Systems Frontiers, Springer, vol. 0, pages 1-19.
    3. Zixing Shen & Michael J. Pritchard, 2022. "Cognitive engagement on social media: A study of the effects of visual cueing in educational videos," Journal of the Association for Information Science & Technology, Association for Information Science & Technology, vol. 73(9), pages 1253-1267, September.
    4. Bitrián, Paula & Buil, Isabel & Catalán, Sara, 2021. "Enhancing user engagement: The role of gamification in mobile apps," Journal of Business Research, Elsevier, vol. 132(C), pages 170-185.
    5. Carolina Herrando & Julio Jiménez-Martínez & María José Martín-De Hoyos, 2017. "Passion at first sight: how to engage users in social commerce contexts," Electronic Commerce Research, Springer, vol. 17(4), pages 701-720, December.
    6. Simona VINEREAN & Alin OPREANA, 2015. "Consumer Engagement in Online Settings: Conceptualization and Validation of Measurement Scales," Expert Journal of Marketing, Sprint Investify, vol. 3(2), pages 35-50.
    7. Pagani, Margherita & Malacarne, Giovanni, 2017. "Experiential Engagement and Active vs. Passive Behavior in Mobile Location-based Social Networks: The Moderating Role of Privacy," Journal of Interactive Marketing, Elsevier, vol. 37(C), pages 133-148.
    8. Zhuojun Gu & Ravi Bapna & Jason Chan & Alok Gupta, 2022. "Measuring the Impact of Crowdsourcing Features on Mobile App User Engagement and Retention: A Randomized Field Experiment," Management Science, INFORMS, vol. 68(2), pages 1297-1329, February.
    9. Omar Besbes & Yonatan Gur & Assaf Zeevi, 2016. "Optimization in Online Content Recommendation Services: Beyond Click-Through Rates," Manufacturing & Service Operations Management, INFORMS, vol. 18(1), pages 15-33, February.
    10. Tina Katika & Ioannis Karaseitanidis & Dimitra Tsiakou & Christos Makropoulos & Angelos Amditis, 2022. "Augmented Reality (AR) Supporting Citizen Engagement in Circular Economy," Circular Economy and Sustainability,, Springer.
    11. Orland Hoeber & Morgan Harvey & Shaheed Ahmed Dewan Sagar & Matthew Pointon, 2022. "The effects of simulated interruptions on mobile search tasks," Journal of the Association for Information Science & Technology, Association for Information Science & Technology, vol. 73(6), pages 777-796, June.
    12. Shelly Rathee & Kritika Narula & Arul Mishra & Himanshu Mishra, 2023. "Alphanumeric vs. Numeric Token Systems and the Healthcare Experience: Field Evidence from Healthcare Delivery in India," Management Science, INFORMS, vol. 69(2), pages 1180-1221, February.
    13. Makram Soui & Mabrouka Chouchane & Narjes Bessghaier & Mohamed Wiem Mkaouer & Marouane Kessentini, 2022. "On the Impact of Aesthetic Defects on the Maintainability of Mobile Graphical User Interfaces: An Empirical Study," Information Systems Frontiers, Springer, vol. 24(2), pages 659-676, April.
    14. Tamilla Triantoro & Ram Gopal & Raquel Benbunan-Fich & Guido Lang, 0. "Personality and games: enhancing online surveys through gamification," Information Technology and Management, Springer, vol. 0, pages 1-10.
    15. Jong-Long Guo & Hsiao-Pei Hsu & Mei-Hsun Lin & Cheng-Yu Lin & Chiu-Mieh Huang, 2020. "Testing the Usability of Digital Educational Games for Encouraging Smoking Cessation," IJERPH, MDPI, vol. 17(8), pages 1-14, April.
    16. Caitríona Ní Shé & Eabhnat Ní Fhloinn & Ciarán Mac an Bhaird, 2023. "Student Engagement with Technology-Enhanced Resources in Mathematics in Higher Education: A Review," Mathematics, MDPI, vol. 11(3), pages 1-34, February.
    17. Grant, Stephanie M. & Hodge, Frank D. & Sinha, Roshan K., 2018. "How disclosure medium affects investor reactions to CEO bragging, modesty, and humblebragging," Accounting, Organizations and Society, Elsevier, vol. 68, pages 118-134.
    18. Diana R. Sanchez & Markus Langer, 2020. "Video Game Pursuit (VGPu) Scale Development: Designing and Validating a Scale With Implications for Game-Based Learning and Assessment," Simulation & Gaming, , vol. 51(1), pages 55-86, February.
    19. Tamilla Triantoro & Ram Gopal & Raquel Benbunan-Fich & Guido Lang, 2020. "Personality and games: enhancing online surveys through gamification," Information Technology and Management, Springer, vol. 21(3), pages 169-178, September.
    20. Ronan Kervenoael & Alexandre Schwob & Inci Toral Manson & Chatlada Ratana, 2022. "Business-to-business and self-governance practice in the digital knowledge economy: learning from pharmaceutical e-detailing in Thailand," Asian Business & Management, Palgrave Macmillan, vol. 21(4), pages 598-622, September.

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:bla:jinfst:v:68:y:2017:i:12:p:2809-2820. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Wiley Content Delivery (email available below). General contact details of provider: http://www.asis.org .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.