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The development and evaluation of a survey to measure user engagement

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  • Heather L. O'Brien
  • Elaine G. Toms

Abstract

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Suggested Citation

  • Heather L. O'Brien & Elaine G. Toms, 2010. "The development and evaluation of a survey to measure user engagement," Journal of the Association for Information Science & Technology, Association for Information Science & Technology, vol. 61(1), pages 50-69, January.
    • Handle: RePEc:bla:jinfst:v:61:y:2010:i:1:p:50-69
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    Cited by:

    1. Luo, Lijuan & Xu, Meiling & Zheng, Yujie, 2024. "Informative or affective? Exploring the effects of streamers’ topic types on user engagement in live streaming commerce," Journal of Retailing and Consumer Services, Elsevier, vol. 79(C).
    2. Zixing Shen & Michael J. Pritchard, 2022. "Cognitive engagement on social media: A study of the effects of visual cueing in educational videos," Journal of the Association for Information Science & Technology, Association for Information Science & Technology, vol. 73(9), pages 1253-1267, September.
    3. Simona VINEREAN & Alin OPREANA, 2015. "Consumer Engagement in Online Settings: Conceptualization and Validation of Measurement Scales," Expert Journal of Marketing, Sprint Investify, vol. 3(2), pages 35-50.
    4. Pagani, Margherita & Malacarne, Giovanni, 2017. "Experiential Engagement and Active vs. Passive Behavior in Mobile Location-based Social Networks: The Moderating Role of Privacy," Journal of Interactive Marketing, Elsevier, vol. 37(C), pages 133-148.
    5. Nripesh Trivedi & Daniel Adomako Asamoah & Derek Doran, 0. "Keep the conversations going: engagement-based customer segmentation on online social service platforms," Information Systems Frontiers, Springer, vol. 0, pages 1-19.
    6. Chakraborty, Debarun & Polisetty, Aruna & Rana, Nripendra P., 2024. "Consumers' continuance intention towards metaverse-based virtual stores: A multi-study perspective," Technological Forecasting and Social Change, Elsevier, vol. 203(C).
    7. Makram Soui & Mabrouka Chouchane & Narjes Bessghaier & Mohamed Wiem Mkaouer & Marouane Kessentini, 2022. "On the Impact of Aesthetic Defects on the Maintainability of Mobile Graphical User Interfaces: An Empirical Study," Information Systems Frontiers, Springer, vol. 24(2), pages 659-676, April.
    8. Bitrián, Paula & Buil, Isabel & Catalán, Sara, 2021. "Enhancing user engagement: The role of gamification in mobile apps," Journal of Business Research, Elsevier, vol. 132(C), pages 170-185.
    9. Shelly Rathee & Kritika Narula & Arul Mishra & Himanshu Mishra, 2023. "Alphanumeric vs. Numeric Token Systems and the Healthcare Experience: Field Evidence from Healthcare Delivery in India," Management Science, INFORMS, vol. 69(2), pages 1180-1221, February.
    10. Carolina Herrando & Julio Jiménez-Martínez & María José Martín-De Hoyos, 2017. "Passion at first sight: how to engage users in social commerce contexts," Electronic Commerce Research, Springer, vol. 17(4), pages 701-720, December.
    11. Tamilla Triantoro & Ram Gopal & Raquel Benbunan-Fich & Guido Lang, 2020. "Personality and games: enhancing online surveys through gamification," Information Technology and Management, Springer, vol. 21(3), pages 169-178, September.
    12. Diana R. Sanchez & Markus Langer, 2020. "Video Game Pursuit (VGPu) Scale Development: Designing and Validating a Scale With Implications for Game-Based Learning and Assessment," Simulation & Gaming, , vol. 51(1), pages 55-86, February.
    13. Grant, Stephanie M. & Hodge, Frank D. & Sinha, Roshan K., 2018. "How disclosure medium affects investor reactions to CEO bragging, modesty, and humblebragging," Accounting, Organizations and Society, Elsevier, vol. 68, pages 118-134.
    14. Heather L. O'Brien, 2017. "Antecedents and learning outcomes of online news engagement," Journal of the Association for Information Science & Technology, Association for Information Science & Technology, vol. 68(12), pages 2809-2820, December.
    15. Tamilla Triantoro & Ram Gopal & Raquel Benbunan-Fich & Guido Lang, 0. "Personality and games: enhancing online surveys through gamification," Information Technology and Management, Springer, vol. 0, pages 1-10.
    16. Tina Katika & Ioannis Karaseitanidis & Dimitra Tsiakou & Christos Makropoulos & Angelos Amditis, 2022. "Augmented Reality (AR) Supporting Citizen Engagement in Circular Economy," Circular Economy and Sustainability, Springer, vol. 2(3), pages 1077-1104, September.
    17. Zhuojun Gu & Ravi Bapna & Jason Chan & Alok Gupta, 2022. "Measuring the Impact of Crowdsourcing Features on Mobile App User Engagement and Retention: A Randomized Field Experiment," Management Science, INFORMS, vol. 68(2), pages 1297-1329, February.
    18. Jong-Long Guo & Hsiao-Pei Hsu & Mei-Hsun Lin & Cheng-Yu Lin & Chiu-Mieh Huang, 2020. "Testing the Usability of Digital Educational Games for Encouraging Smoking Cessation," IJERPH, MDPI, vol. 17(8), pages 1-14, April.
    19. Nripesh Trivedi & Daniel Adomako Asamoah & Derek Doran, 2018. "Keep the conversations going: engagement-based customer segmentation on online social service platforms," Information Systems Frontiers, Springer, vol. 20(2), pages 239-257, April.
    20. Orland Hoeber & Morgan Harvey & Shaheed Ahmed Dewan Sagar & Matthew Pointon, 2022. "The effects of simulated interruptions on mobile search tasks," Journal of the Association for Information Science & Technology, Association for Information Science & Technology, vol. 73(6), pages 777-796, June.
    21. Omar Besbes & Yonatan Gur & Assaf Zeevi, 2016. "Optimization in Online Content Recommendation Services: Beyond Click-Through Rates," Manufacturing & Service Operations Management, INFORMS, vol. 18(1), pages 15-33, February.

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