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A review of factors influencing user satisfaction in information retrieval

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  • Azzah Al‐Maskari
  • Mark Sanderson

Abstract

The authors investigate factors influencing user satisfaction in information retrieval. It is evident from this study that user satisfaction is a subjective variable, which can be influenced by several factors such as system effectiveness, user effectiveness, user effort, and user characteristics and expectations. Therefore, information retrieval evaluators should consider all these factors in obtaining user satisfaction and in using it as a criterion of system effectiveness. Previous studies have conflicting conclusions on the relationship between user satisfaction and system effectiveness; this study has substantiated these findings and supports using user satisfaction as a criterion of system effectiveness.

Suggested Citation

  • Azzah Al‐Maskari & Mark Sanderson, 2010. "A review of factors influencing user satisfaction in information retrieval," Journal of the American Society for Information Science and Technology, Association for Information Science & Technology, vol. 61(5), pages 859-868, May.
    • Handle: RePEc:bla:jamist:v:61:y:2010:i:5:p:859-868
    DOI: 10.1002/asi.21300
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    References listed on IDEAS

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    1. Alexander V. Yakunin & Svetlana S. Bodrunova, 2022. "Cumulative Impact of Testing Factors in Usability Tests for Human-Centered Web Design," Future Internet, MDPI, vol. 14(12), pages 1-26, November.
    2. Frans van der Sluis & Egon L. van den Broek, 2023. "Feedback beyond accuracy: Using eye‐tracking to detect comprehensibility and interest during reading," Journal of the Association for Information Science & Technology, Association for Information Science & Technology, vol. 74(1), pages 3-16, January.

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