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User satisfaction with information seeking on the internet

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  • Harry Bruce

Abstract

The research described in this article focused on how satisfied Australian academics are when they use the Internet to search for information. The significant methodological outcome of the research was its validation of magnitude estimates of user satisfaction with information seeking on the Internet. Testing the validity and reliability of magnitude estimation as a technique for gathering and analyzing interval data on satisfaction with information seeking was key to the investigation. Data for user satisfaction were then associated with end‐user characteristics like training, frequency of use, and expectation of success. The study found that Australian academics generally have a high expectation of success when they engage in information seeking on the Internet, and are satisfied with the process regardless of how frequently they use the network or whether or not they have received formal training. © 1998 John Wiley & Sons, Inc.

Suggested Citation

  • Harry Bruce, 1998. "User satisfaction with information seeking on the internet," Journal of the American Society for Information Science, Association for Information Science & Technology, vol. 49(6), pages 541-556.
    • Handle: RePEc:bla:jamest:v:49:y:1998:i:6:p:541-556
    DOI: 10.1002/(SICI)1097-4571(19980501)49:63.0.CO;2-1
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    Cited by:

    1. Vicki McKinney & Kanghyun Yoon & Fatemeh “Mariam” Zahedi, 2002. "The Measurement of Web-Customer Satisfaction: An Expectation and Disconfirmation Approach," Information Systems Research, INFORMS, vol. 13(3), pages 296-315, September.
    2. Azzah Al‐Maskari & Mark Sanderson, 2010. "A review of factors influencing user satisfaction in information retrieval," Journal of the American Society for Information Science and Technology, Association for Information Science & Technology, vol. 61(5), pages 859-868, May.
    3. Elena Ageeva & Pantea Foroudi & T. C. Melewar & Bang Nguyen & Charles Dennis, 2020. "A Holistic Framework of Corporate Website Favourability," Corporate Reputation Review, Palgrave Macmillan, vol. 23(3), pages 201-214, August.
    4. Ageeva, Elena & Melewar, T.C. & Foroudi, Pantea & Dennis, Charles, 2019. "Cues adopted by consumers in examining corporate website favorability: An empirical study of financial institutions in the UK and Russia," Journal of Business Research, Elsevier, vol. 98(C), pages 15-32.

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