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Building Cross-Sector Careers in India's New Service Economy? Tracking Former Call Centre Agents in the National Capital Region

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  • Bhaskar Vira
  • Al James

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  • Bhaskar Vira & Al James, 2012. "Building Cross-Sector Careers in India's New Service Economy? Tracking Former Call Centre Agents in the National Capital Region," Development and Change, International Institute of Social Studies, vol. 43(2), pages 449-479, March.
    • Handle: RePEc:bla:devchg:v:43:y:2012:i:2:p:449-479
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    File URL: http://hdl.handle.net/10.1111/j.1467-7660.2012.01768.x
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    References listed on IDEAS

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    1. Dossani, Rafiq & Kenney, Martin, 2007. "The Next Wave of Globalization: Relocating Service Provision to India," World Development, Elsevier, vol. 35(5), pages 772-791, May.
    2. Pawan S. Budhwar & Harsh K. Luthar & Jyotsna Bhatnagar, 2006. "The Dynamics of HRM Systems in Indian BPO Firms," Journal of Labor Research, Transaction Publishers, vol. 27(3), pages 339-360, June.
    3. Raghbendra Jha, 2005. "The Political Economy of Recent Economic Growth in India," Palgrave Macmillan Books, in: Raghbendra Jha (ed.), Economic Growth, Economic Performance and Welfare in South Asia, chapter 3, pages 28-51, Palgrave Macmillan.
    4. David L. Levy, 2005. "Offshoring in the New Global Political Economy," Journal of Management Studies, Wiley Blackwell, vol. 42(3), pages 685-693, May.
    5. Mañé Vernet, Ferran & Benner, Chris, 2009. "Dead-End Jobs or Career Opportunities? Advancement opportunities in call centers," Working Papers 2072/42870, Universitat Rovira i Virgili, Department of Economics.
    6. Miriam A. Glucksmann, 2004. "Call configurations: varieties of call centre and divisions of labour," Work, Employment & Society, British Sociological Association, vol. 18(4), pages 795-811, December.
    7. Bob Russell & Mohan Thite, 2008. "The next division of labour: work skills in Australian and Indian call centres," Work, Employment & Society, British Sociological Association, vol. 22(4), pages 615-634, December.
    8. George Callaghan & Paul Thompson, 2002. "‘We Recruit Attitude’: The Selection and Shaping of Routine Call Centre Labour," Journal of Management Studies, Wiley Blackwell, vol. 39(2), pages 233-254, March.
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