The next division of labour: work skills in Australian and Indian call centres
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Abstract
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DOI: 10.1177/0950017008096739
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References listed on IDEAS
- Paul Thompson & George Callaghan & Diane Broek, 2004. "Keeping Up Appearances: Recruitment, Skills and Normative Control in Call Centres," Palgrave Macmillan Books, in: Stephen Deery & Nicholas Kinnie (ed.), Call Centres and Human Resource Management, chapter 6, pages 129-152, Palgrave Macmillan.
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Cited by:
- Bhaskar Vira & Al James, 2012. "Building Cross-Sector Careers in India's New Service Economy? Tracking Former Call Centre Agents in the National Capital Region," Development and Change, International Institute of Social Studies, vol. 43(2), pages 449-479, March.
- McGovern, Patrick, 2014. "Contradictions at work: a critical review," LSE Research Online Documents on Economics 45188, London School of Economics and Political Science, LSE Library.
- Chris Benner & Ferran Mane, 2011. "From Internal to Network Labor Markets? Insights on New Promotion Processes from the Call Center Industry," Industrial Relations: A Journal of Economy and Society, Wiley Blackwell, vol. 50(2), pages 323-353, April.
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More about this item
Keywords
Australia; business process outsourcing; call centres; India; offshoring; work skills;All these keywords.
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