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The Role of Digital Communications in Enhancing Inclusivity and Diversity in the Workplace

Author

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  • Muhammad Ashraf Azrul

    (Akademi Pengajian Bahasa, Universiti Teknologi MARA Shah Alam, Malaysia)

  • Nur Azilia Azlin

    (Akademi Pengajian Bahasa, Universiti Teknologi MARA Shah Alam, Malaysia)

  • Nur Aqilah Alias

    (Akademi Pengajian Bahasa, Universiti Teknologi MARA Shah Alam, Malaysia)

  • Zaemah Abdul Kadir

    (Akademi Pengajian Bahasa, Universiti Teknologi MARA Shah Alam, Malaysia)

Abstract

This study explores the role of digital communication tools in promoting inclusivity and diversity within the workplace, specifically focusing on Qalby App, a company providing Islamic educational content. Through qualitative interviews with employees across various departments, the research identifies the types of digital tools used, such as Google Meet, WhatsApp, and Basecamp, and evaluates their effectiveness in enhancing communication, fostering inclusivity, and overcoming challenges related to hierarchy, personality differences, and age gaps. The findings reveal that while digital tools improve accessibility, streamline communication, and enable global collaboration, challenges still exist. These challenges must be addressed to maximise the potential of digital communication tools in promoting diversity and inclusivity. The study concludes by offering strategies for enhancing the use of digital tools to foster a more inclusive work environment.

Suggested Citation

  • Muhammad Ashraf Azrul & Nur Azilia Azlin & Nur Aqilah Alias & Zaemah Abdul Kadir, 2024. "The Role of Digital Communications in Enhancing Inclusivity and Diversity in the Workplace," International Journal of Research and Innovation in Social Science, International Journal of Research and Innovation in Social Science (IJRISS), vol. 8(10), pages 1208-1213, October.
    • Handle: RePEc:bcp:journl:v:8:y:2024:i:10:p:1208-1213
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    References listed on IDEAS

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    1. Longqi Yang & David Holtz & Sonia Jaffe & Siddharth Suri & Shilpi Sinha & Jeffrey Weston & Connor Joyce & Neha Shah & Kevin Sherman & Brent Hecht & Jaime Teevan, 2022. "The effects of remote work on collaboration among information workers," Nature Human Behaviour, Nature, vol. 6(1), pages 43-54, January.
    2. Majid Zamiri & Ali Esmaeili, 2024. "Methods and Technologies for Supporting Knowledge Sharing within Learning Communities: A Systematic Literature Review," Administrative Sciences, MDPI, vol. 14(1), pages 1-34, January.
    3. Longqi Yang & David Holtz & Sonia Jaffe & Siddharth Suri & Shilpi Sinha & Jeffrey Weston & Connor Joyce & Neha Shah & Kevin Sherman & Brent Hecht & Jaime Teevan, 2022. "Author Correction: The effects of remote work on collaboration among information workers," Nature Human Behaviour, Nature, vol. 6(1), pages 164-164, January.
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