IDEAS home Printed from https://ideas.repec.org/a/bcp/journl/v8y2024i10p1208-1213.html
   My bibliography  Save this article

The Role of Digital Communications in Enhancing Inclusivity and Diversity in the Workplace

Author

Listed:
  • Muhammad Ashraf Azrul

    (Akademi Pengajian Bahasa, Universiti Teknologi MARA Shah Alam, Malaysia)

  • Nur Azilia Azlin

    (Akademi Pengajian Bahasa, Universiti Teknologi MARA Shah Alam, Malaysia)

  • Nur Aqilah Alias

    (Akademi Pengajian Bahasa, Universiti Teknologi MARA Shah Alam, Malaysia)

  • Zaemah Abdul Kadir

    (Akademi Pengajian Bahasa, Universiti Teknologi MARA Shah Alam, Malaysia)

Abstract

This study explores the role of digital communication tools in promoting inclusivity and diversity within the workplace, specifically focusing on Qalby App, a company providing Islamic educational content. Through qualitative interviews with employees across various departments, the research identifies the types of digital tools used, such as Google Meet, WhatsApp, and Basecamp, and evaluates their effectiveness in enhancing communication, fostering inclusivity, and overcoming challenges related to hierarchy, personality differences, and age gaps. The findings reveal that while digital tools improve accessibility, streamline communication, and enable global collaboration, challenges still exist. These challenges must be addressed to maximise the potential of digital communication tools in promoting diversity and inclusivity. The study concludes by offering strategies for enhancing the use of digital tools to foster a more inclusive work environment.

Suggested Citation

  • Muhammad Ashraf Azrul & Nur Azilia Azlin & Nur Aqilah Alias & Zaemah Abdul Kadir, 2024. "The Role of Digital Communications in Enhancing Inclusivity and Diversity in the Workplace," International Journal of Research and Innovation in Social Science, International Journal of Research and Innovation in Social Science (IJRISS), vol. 8(10), pages 1208-1213, October.
    • Handle: RePEc:bcp:journl:v:8:y:2024:i:10:p:1208-1213
    as

    Download full text from publisher

    File URL: https://www.rsisinternational.org/journals/ijriss/Digital-Library/volume-8-issue-10/1208-1213.pdf
    Download Restriction: no
    File URL: https://rsisinternational.org/journals/ijriss/articles/the-role-of-digital-communications-in-enhancing-inclusivity-and-diversity-in-the-workplace/
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Longqi Yang & David Holtz & Sonia Jaffe & Siddharth Suri & Shilpi Sinha & Jeffrey Weston & Connor Joyce & Neha Shah & Kevin Sherman & Brent Hecht & Jaime Teevan, 2022. "Author Correction: The effects of remote work on collaboration among information workers," Nature Human Behaviour, Nature, vol. 6(1), pages 164-164, January.
    2. Majid Zamiri & Ali Esmaeili, 2024. "Methods and Technologies for Supporting Knowledge Sharing within Learning Communities: A Systematic Literature Review," Administrative Sciences, MDPI, vol. 14(1), pages 1-34, January.
    3. Longqi Yang & David Holtz & Sonia Jaffe & Siddharth Suri & Shilpi Sinha & Jeffrey Weston & Connor Joyce & Neha Shah & Kevin Sherman & Brent Hecht & Jaime Teevan, 2022. "The effects of remote work on collaboration among information workers," Nature Human Behaviour, Nature, vol. 6(1), pages 43-54, January.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Deole, Sumit S. & Deter, Max & Huang, Yue, 2023. "Home sweet home: Working from home and employee performance during the COVID-19 pandemic in the UK," Labour Economics, Elsevier, vol. 80(C).
    2. Jean-Marc Bourgeon & José de Sousa & Alexis Noir-Luhalwe, 2022. "Social Distancing and Risk Taking: Evidence from a Team Game Show [Distanciation sociale et prise de risque : Les résultats d'un jeu d'équipe]," SciencePo Working papers Main hal-03792423, HAL.
    3. Vij, Akshay & Souza, Flavio F. & Barrie, Helen & Anilan, V. & Sarmiento, Sergio & Washington, Lynette, 2023. "Employee preferences for working from home in Australia," Journal of Economic Behavior & Organization, Elsevier, vol. 214(C), pages 782-800.
    4. Luca, Davide & Özgüzel, Cem & Wei, Zhiwu, 2024. "The spatially uneven diffusion of remote jobs in Europe," LSE Research Online Documents on Economics 122651, London School of Economics and Political Science, LSE Library.
    5. Cevat Giray Aksoy & Jose Maria Barrero & Nicholas Bloom & Steven J. Davis & Mathias Dolls & Pablo Zarate, 2022. "Working from Home Around the World," Brookings Papers on Economic Activity, Economic Studies Program, The Brookings Institution, vol. 53(2 (Fall)), pages 281-360.
    6. Wang, Richard & Ye, Zhongnan & Lu, Miaojia & Hsu, Shu-Chien, 2022. "Understanding post-pandemic work-from-home behaviours and community level energy reduction via agent-based modelling," Applied Energy, Elsevier, vol. 322(C).
    7. Becker, Kai & Ebbers, Joris J. & Engel, Yuval, 2024. "Going online: Peer entrepreneur networks in a startup accelerator before and during the COVID-19 pandemic," Technovation, Elsevier, vol. 130(C).
    8. Reunamäki, Riku & Fey, Carl F., 2023. "Remote agile: Problems, solutions, and pitfalls to avoid," Business Horizons, Elsevier, vol. 66(4), pages 505-516.
    9. Oltean Ovidiu & Taylor Andrew, 2023. "Back to the Future: How the Convergence of Globalization and Technology is Changing Labour and Mobility," Social Change Review, Sciendo, vol. 20(1), pages 19-44, December.
    10. Yuejun Lawrance Cai, 2023. "Strengthening perceptions of virtual team cohesiveness and effectiveness in new normal: A hyperpersonal communication theory perspective," Asian Business & Management, Palgrave Macmillan, vol. 22(4), pages 1649-1682, September.
    11. Berliant, Marcus & Fujita, Masahisa, 2023. "Knowledge Creation through Multimodal Communication," MPRA Paper 118318, University Library of Munich, Germany.
    12. Bożena Frączek, 2024. "Challenges for Inclusive Organizational Behavior (IOB) in Terms of Supporting the Employment of People with Disabilities by Enhancing Remote Working," Social Indicators Research: An International and Interdisciplinary Journal for Quality-of-Life Measurement, Springer, vol. 171(3), pages 1019-1041, February.
    13. Stijn Van Nieuwerburgh, 2023. "The remote work revolution: Impact on real estate values and the urban environment: 2023 AREUEA Presidential Address," Real Estate Economics, American Real Estate and Urban Economics Association, vol. 51(1), pages 7-48, January.
    14. van der Wouden, Frank & Youn, Hyejin, 2023. "The impact of geographical distance on learning through collaboration," Research Policy, Elsevier, vol. 52(2).
    15. Divyakant Tahlyan & Hani Mahmassani & Amanda Stathopoulos & Maher Said & Susan Shaheen & Joan Walker & Breton Johnson, 2024. "In-Person, Hybrid or Remote? Employers' Perspectives on the Future of Work Post-Pandemic," Papers 2402.18459, arXiv.org.
    16. David Evans & Claire Mason & Haohui Chen & Andrew Reeson, 2024. "Accelerated demand for interpersonal skills in the Australian post-pandemic labour market," Nature Human Behaviour, Nature, vol. 8(1), pages 32-42, January.
    17. Mengxiao Zhu & Chunke Su & Jiangang Hao & Lei Liu & Patrick Kyllonen & Alina von Davier, 2024. "Who benefits from virtual collaboration? The interplay of team member expertness and Big Five personality traits," Palgrave Communications, Palgrave Macmillan, vol. 11(1), pages 1-15, December.
    18. Battisti, Enrico & Alfiero, Simona & Leonidou, Erasmia, 2022. "Remote working and digital transformation during the COVID-19 pandemic: Economic–financial impacts and psychological drivers for employees," Journal of Business Research, Elsevier, vol. 150(C), pages 38-50.
    19. Alexander Lammers & Felix Lukowski & Kathrin Weis, 2023. "The relationship between works councils and firms’ further training provision in times of technological change," British Journal of Industrial Relations, London School of Economics, vol. 61(2), pages 392-424, June.
    20. Shen, Lucas, 2023. "Does working from home work? A natural experiment from lockdowns," European Economic Review, Elsevier, vol. 151(C).

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:bcp:journl:v:8:y:2024:i:10:p:1208-1213. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Dr. Pawan Verma (email available below). General contact details of provider: https://rsisinternational.org/journals/ijriss/ .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.