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Dynamic of Innovation in Services for Consumers at the Bottom of the Pyramid

Author

Listed:
  • Gibson Meira Oliveira

    (Universidade Federal da Paraíba)

  • André Gustavo Carvalho Machado

    (Universidade Federal da Paraíba)

Abstract

This paper aims to analyze the dynamic of innovation in services for consumers at the bottom of the pyramid (BoP). For this purpose, a framework composed of innovation dimensions, capabilities and infrastructure was developed. To assess the framework behavior in the business practice, a case study was carried out in a retail firm operating in Brazil’s Northeast region whose target consumers are at the BoP. The results showed adherence of the proposed framework to the dynamics of innovation conducted by the studied firm. Considering the theoreticalacademic perspective, the framework helps explain the interaction between dimensions, capabilities, and elements of the market infrastructure. As for its practical relevance, it explains how service innovations occur and how to adapt them to the BoP market. In addition, as the structure of the proposed framework includes both external and internal elements, innovation is then considered from different perspectives.

Suggested Citation

  • Gibson Meira Oliveira & André Gustavo Carvalho Machado, 2017. "Dynamic of Innovation in Services for Consumers at the Bottom of the Pyramid," Brazilian Business Review, Fucape Business School, vol. 14(6), pages 609-623, November.
    • Handle: RePEc:bbz:fcpbbr:v:14:y:2017:i:6:p609-623
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    References listed on IDEAS

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    Cited by:

    1. Bianca Tjizumaue, 2023. "Buyer / Seller Relationship in the Services Sector at the Bottom of the Pyramid: A Commitment-Trust Theory Perspective," International Journal of Innovation and Economic Development, Inovatus Services Ltd., vol. 9(5), pages 16-27, December.

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