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A Usability Evaluation of Mobile Banking Applications in Nigeria

Author

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  • RABIU ADAMU

    (Department of Computer Science, Jigawa State Polytechnic, Dutse, Nigeria)

Abstract

Mobile banking (M-banking) application is one of the emerging trends of mobile commerce application. M-banking application allows the customers to perform their transactions at their own convenience, but usability issues are the major problem faced by the m-banking applications and there is less research for comparing usability issues based on users age, gender, qualification and experience. The objectives of this study are to identify the usability issues and the level of differences among the m-banking users on age, gender, qualification and experience. This study employed the use of quantitative approach using online questionnaire with a total number of one hundred and fifty (150) respondents. The finding of this study indicates that all the three banks have usability issues on privacy and reliability of m-banking application interface. This study also reveals that the male users have less usability issues than female, the younger and the middle aged also have few usability issues than the old aged, for qualification of the users with lower qualification, they have more usability issues than those who have higher qualification. While in years of experience using the mobile, the result shows that there are not much usability issues for the whole category of years.

Suggested Citation

  • Rabiu Adamu, 2017. "A Usability Evaluation of Mobile Banking Applications in Nigeria," International Journal of Technology and Engineering Studies, PROF.IR.DR.Mohid Jailani Mohd Nor, vol. 3(1), pages 29-37.
    • Handle: RePEc:apa:ijtess:2017:p:38-44
    DOI: 10.20469/ijtes.3.40005-1
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    References listed on IDEAS

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    1. Rajagopal, 2014. "The Human Factors," Palgrave Macmillan Books, in: Architecting Enterprise, chapter 9, pages 225-249, Palgrave Macmillan.
    2. Mohamed Saleh Abd AL Khuja & ZainalAbidin Bin Mohamed, 2016. "Investigating the adoption of E-Business Technology by Small and Medium Enterprises," Journal of Administrative and Business Studies, Professor Dr. Usman Raja, vol. 2(2), pages 71-84.
    3. Khanisara Thanyasunthornsakun & Jeerapha Sornsakda & Sawitree Boonmee, 2016. "The causal effect of technology acceptance factors on the intention to use mobile application," Journal of Administrative and Business Studies, Professor Dr. Usman Raja, vol. 2(5), pages 216-224.
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    Cited by:

    1. Khaled Y Alghamdi & Robin Braun, 2019. "Deploying hand offmechanism with the software defined network vs mobile IP for 5G network: A feasibility study," Journal of Advances in Technology and Engineering Research, A/Professor Akbar A. Khatibi, vol. 5(2), pages 79-84.

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