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Job Satisfaction Among The Employees In Novi Sad’S Tourist Agencies

Author

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  • Kovacevic, Bojana
  • Gajic, Tamara
  • Penic, Mirjana

Abstract

This paper deals with current issues in the tourism sector, which is employee satisfaction, and result in the synthesis of theory and research findings on employee satisfaction in travel agencies, a factor for success and achieve greater profitability and competitiveness. The primary goal of this study was to determine the extent of employee satisfaction among staff in Novi Sad’s tourist agencies, as well as to determine the parameters of employee motivation and enable the possible influence on bigger productivity and business competitiveness. The main objective of this study was to confirm a specific hypothesis. In this paper, the main hypothesis is that generally observing, staff employed in Novi Sad’s travel agencies are mainly pleased with all offered segment or determinants that affect their business and it was confirmed. The basic method in this study is to survey a random sample, and analysis of results obtained from the data collected. Data processing used the SPSS program, version 17.0. Included were 107 respondents and the outcome reached by applying or use of statistical methods and secondary publications, confirming certain hypotheses that have been posted in the paper. Analyzing and processing the survey, which completely had a research character, led to the concrete and practical conclusions, proposals and guidelines about job satisfaction in tourist agencies in Novi Sad.

Suggested Citation

  • Kovacevic, Bojana & Gajic, Tamara & Penic, Mirjana, 2012. "Job Satisfaction Among The Employees In Novi Sad’S Tourist Agencies," Economics of Agriculture, Institute of Agricultural Economics, vol. 59(2), pages 1-12, July.
    • Handle: RePEc:ags:iepeoa:127114
    DOI: 10.22004/ag.econ.127114
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    References listed on IDEAS

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    1. Tamara GAJIÆ & Anðelija Ivkov DŽIGURSKI, 2010. "Possibilities And Problems Of Tourist Sector In Employment Stimulation On The Territory Of Vojvodina," Revista de turism - studii si cercetari in turism / Journal of tourism - studies and research in tourism, "Stefan cel Mare" University of Suceava, Romania, Faculty of Economics and Public Administration - Economy, Business Administration and Tourism Department., vol. 10(10), pages 32-41, December.
    2. Andrew E. Clark, 1998. "Measures of Job Satisfaction: What Makes a Good Job? Evidence from OECD Countries," OECD Labour Market and Social Policy Occasional Papers 34, OECD Publishing.
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