IDEAS home Printed from https://ideas.repec.org/a/aes/amfeco/v1y2014i35p258.html
   My bibliography  Save this article

The Responsibility of Organisations towards Customers. Case Study – Romanian Travel Agencies

Author

Listed:
  • Olimpia State

    (Academia de Studii Economice din Bucuresti)

  • Claudia Gabriela Baicu
  • Delia Popescu

    (Academia de Studii Economice din Bucuresti)

Abstract

Organizations` responsibilities towards consumers and consumer rights gained increasing attention during recent decades, alongside with intensifying competition on the market of goods and services, increasing their complexity and diversity, evolving of technology and transport means, growing population, etc. Within this context, increasing consumer protection, promoting sustainable consumption, rapid and efficient resolution of complaints, education and consumer awareness represent imperatives of a modern organization, aware that its existence on market depends on meeting customer requirements in the best way.

Suggested Citation

  • Olimpia State & Claudia Gabriela Baicu & Delia Popescu, 2014. "The Responsibility of Organisations towards Customers. Case Study – Romanian Travel Agencies," The AMFITEATRU ECONOMIC journal, Academy of Economic Studies - Bucharest, Romania, vol. 16(35), pages 258-258, February.
    • Handle: RePEc:aes:amfeco:v:1:y:2014:i:35:p:258
    as

    Download full text from publisher

    File URL: http://www.amfiteatrueconomic.ro/temp/Article_1264.pdf
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Ion Petrescu & Vasile Dinu & Camelia Ştefănescu & Eugen Dobrescu, 2010. "Human Factor’s Involvement in the Consumer Protection Management," The AMFITEATRU ECONOMIC journal, Academy of Economic Studies - Bucharest, Romania, vol. 12(28), pages 267-286, June.
    2. AfDB AfDB, . "Annual Report 2012," Annual Report, African Development Bank, number 461.
    3. Gabriela Ţigu & Bogdan Călăreţu, 2013. "Supply Chain Management Performance in Tourism. Continental Hotels Chain Case," The AMFITEATRU ECONOMIC journal, Academy of Economic Studies - Bucharest, Romania, vol. 15(33), pages 103-115, February.
    4. Claudia Gabriela Baicu & Olimpia State, 2012. "Banking Models Under the Impact of the Post-Crisis Organizational Changes Apt to Confer Sustainable Financial Stability - Romanian Experience," The AMFITEATRU ECONOMIC journal, Academy of Economic Studies - Bucharest, Romania, vol. 14(32), pages 436-450, June.
    5. Gabriela Cecilia Stănciulescu & Olimpia State, 2012. "Potential Interpretations of the Ecological Behaviour in Tourism," The AMFITEATRU ECONOMIC journal, Academy of Economic Studies - Bucharest, Romania, vol. 14(31), pages 114-128, February.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Ovidiu-Ioan Moisescu, 2015. "Adopting and Implementing CSR Policies in Travel Agency Business: The Case of Romania," Tržište/Market, Faculty of Economics and Business, University of Zagreb, vol. 27(2), pages 203-220.
    2. Anca Atanase & Ion Schileru, 2014. "Quality and Vision in the Romanian Tourism Agencies," The AMFITEATRU ECONOMIC journal, Academy of Economic Studies - Bucharest, Romania, vol. 16(Special 8), pages 1298-1298, August.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. José Antonio Rodríguez Martín & Juan Dios Jiménez Aguilera & José Antonio Salinas Fernández & José María Martín Martín, 2016. "Millennium Development Goals 4 and 5: Progress in the Least Developed Countries of Asia," Social Indicators Research: An International and Interdisciplinary Journal for Quality-of-Life Measurement, Springer, vol. 129(2), pages 489-504, November.
    2. Steffi Heinecke, 2016. "The Gradual Transformation of the Polish Public Science System," PLOS ONE, Public Library of Science, vol. 11(4), pages 1-17, April.
    3. Craig Garthwaite & Tal Gross & Matthew J. Notowidigdo, 2014. "Public Health Insurance, Labor Supply, and Employment Lock," The Quarterly Journal of Economics, President and Fellows of Harvard College, vol. 129(2), pages 653-696.
    4. Yves Crozet, 2016. "Introducing competition in the European rail sector. Insights for a holistic regulatory assessment," Post-Print halshs-01397691, HAL.
    5. Molyneaux, Lynette & Wagner, Liam & Foster, John, 2016. "Rural electrification in India: Galilee Basin coal versus decentralised renewable energy micro grids," Renewable Energy, Elsevier, vol. 89(C), pages 422-436.
    6. repec:hal:spmain:info:hdl:2441/4s2r6d8kua98d9veu2un1vm9vh is not listed on IDEAS
    7. Kondo, Ayako & Shoji, Masahiro, 2016. "Peer Effects in Employment Status: Evidence from Housing Lotteries for Forced Evacuees in Fukushima," IZA Discussion Papers 9708, Institute of Labor Economics (IZA).
    8. Alkis Theonas Pitelis & Christos Pitelis, 2016. "New Roles that Key Developing Countries Will Have in the Provision of Finance for Europe," Working papers wpaper138, Financialisation, Economy, Society & Sustainable Development (FESSUD) Project.
    9. Tarek Roshdy Gebba & Mohamed Gamal Aboelmaged, 2016. "Corporate Governance of UAE Financial Institutions: A Comparative Study between Conventional and Islamic Banks," Journal of Applied Finance & Banking, SCIENPRESS Ltd, vol. 6(5), pages 1-7.
    10. Hyunbae Chun & Jung Hur & Doyoung Kim & Nyeong Seon Son, 2020. "Cross‐Border Vertical Integration and Technology in Factory Asia: Evidence from Korea," The Developing Economies, Institute of Developing Economies, vol. 58(2), pages 99-133, June.
    11. Ngarava, Saul & Mushunje, Abbyssinia & Chaminuka, Petronella, 2020. "Qualitative benefits of livestock development programmes. Evidence from the Kaonafatso ya Dikgomo (KyD) Scheme in South Africa," Evaluation and Program Planning, Elsevier, vol. 78(C).
    12. Peiró-Signes, Ángel & Segarra-Oña, Marival & Trull-Domínguez, Óscar & Sánchez-Planelles, Joaquín, 2022. "Exposing the ideal combination of endogenous–exogenous drivers for companies’ ecoinnovative orientation: Results from machine-learning methods," Socio-Economic Planning Sciences, Elsevier, vol. 79(C).
    13. Noel Harding & Mohammad I. Azim & Radzi Jidin & Janine P. Muir, 2016. "A Consideration of Literature on Trust and Distrust as they Relate to Auditor Professional Scepticism," Australian Accounting Review, CPA Australia, vol. 26(3), pages 243-254, September.
    14. Nelson, Ewan & Warren, Peter, 2020. "UK transport decoupling: On track for clean growth in transport?," Transport Policy, Elsevier, vol. 90(C), pages 39-51.
    15. Murray L. Aitken & Ernst R. Berndt & Barry Bosworth & Iain M. Cockburn & Richard Frank & Michael Kleinrock & Bradley T. Shapiro, 2013. "The Regulation of Prescription Drug Competition and Market Responses: Patterns in Prices and Sales following Loss of Exclusivity," NBER Chapters, in: Measuring and Modeling Health Care Costs, pages 243-271, National Bureau of Economic Research, Inc.
    16. FADIJI, Damilare & OKOJI, Luke & AKERELE, Dare, 2021. "Quality Of Life For Occupational Risks Of Cocoa Farm Workers In Nigeria," Review of Agricultural and Applied Economics (RAAE), Faculty of Economics and Management, Slovak Agricultural University in Nitra, vol. 24(1), March.
    17. Antonio Bassanetti & Matteo Bugamelli & Sandro Momigliano & Roberto Sabbatini & Francesco Zollino, 2014. "The policy response to macroeconomic and fiscal imbalances in Italy in the last fifteen years," PSL Quarterly Review, Economia civile, vol. 67(268), pages 55-103.
    18. Hannula, I. & Reiner, D., 2017. "The race to solve the sustainable transport problem via carbon-neutral synthetic fuels and battery electric vehicles," Cambridge Working Papers in Economics 1758, Faculty of Economics, University of Cambridge.
    19. Grujić, Miodrag & Ivezić, Dejan & Živković, Marija, 2014. "Application of multi-criteria decision-making model for choice of the optimal solution for meeting heat demand in the centralized supply system in Belgrade," Energy, Elsevier, vol. 67(C), pages 341-350.
    20. Ugo Arrigo & Giacomo Foggia, 2013. "Schemes And Levels Of State Aid To Rail Industry In Europe: Evidences From A Cross-Country Comparison," European Journal of Business and Economics, Central Bohemia University, vol. 8(3), pages 4101:8-4101, October.
    21. Lin, Jen-Jia & Fu, Chin-Yao, 2014. "The opening of direct flights across the Taiwan Strait: the impact on the global role of Taiwan’s international airport," Journal of Transport Geography, Elsevier, vol. 39(C), pages 179-186.

    More about this item

    Keywords

    responsibility; travel agency; customer protection; sustainable consumption;
    All these keywords.

    JEL classification:

    • D18 - Microeconomics - - Household Behavior - - - Consumer Protection
    • M10 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - General
    • O10 - Economic Development, Innovation, Technological Change, and Growth - - Economic Development - - - General

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:aes:amfeco:v:1:y:2014:i:35:p:258. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Valentin Dumitru (email available below). General contact details of provider: https://edirc.repec.org/data/aseeero.html .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.