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The Responsibility of Organisations towards Customers. Case Study – Romanian Travel Agencies

Author

Listed:
  • Olimpia State

    (Academia de Studii Economice din Bucuresti)

  • Claudia Gabriela Baicu
  • Delia Popescu

    (Academia de Studii Economice din Bucuresti)

Abstract

Organizations` responsibilities towards consumers and consumer rights gained increasing attention during recent decades, alongside with intensifying competition on the market of goods and services, increasing their complexity and diversity, evolving of technology and transport means, growing population, etc. Within this context, increasing consumer protection, promoting sustainable consumption, rapid and efficient resolution of complaints, education and consumer awareness represent imperatives of a modern organization, aware that its existence on market depends on meeting customer requirements in the best way.

Suggested Citation

  • Olimpia State & Claudia Gabriela Baicu & Delia Popescu, 2014. "The Responsibility of Organisations towards Customers. Case Study – Romanian Travel Agencies," The AMFITEATRU ECONOMIC journal, Academy of Economic Studies - Bucharest, Romania, vol. 16(35), pages 258-258, February.
    • Handle: RePEc:aes:amfeco:v:1:y:2014:i:35:p:258
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    References listed on IDEAS

    as
    1. Ion Petrescu & Vasile Dinu & Camelia Ştefănescu & Eugen Dobrescu, 2010. "Human Factor’s Involvement in the Consumer Protection Management," The AMFITEATRU ECONOMIC journal, Academy of Economic Studies - Bucharest, Romania, vol. 12(28), pages 267-286, June.
    2. AfDB AfDB, . "Annual Report 2012," Annual Report, African Development Bank, number 461.
    3. Claudia Gabriela Baicu & Olimpia State, 2012. "Banking Models Under the Impact of the Post-Crisis Organizational Changes Apt to Confer Sustainable Financial Stability - Romanian Experience," The AMFITEATRU ECONOMIC journal, Academy of Economic Studies - Bucharest, Romania, vol. 14(32), pages 436-450, June.
    4. Gabriela Ţigu & Bogdan Călăreţu, 2013. "Supply Chain Management Performance in Tourism. Continental Hotels Chain Case," The AMFITEATRU ECONOMIC journal, Academy of Economic Studies - Bucharest, Romania, vol. 15(33), pages 103-115, February.
    5. Gabriela Cecilia Stănciulescu & Olimpia State, 2012. "Potential Interpretations of the Ecological Behaviour in Tourism," The AMFITEATRU ECONOMIC journal, Academy of Economic Studies - Bucharest, Romania, vol. 14(31), pages 114-128, February.
    Full references (including those not matched with items on IDEAS)

    Citations

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    Cited by:

    1. Ovidiu-Ioan Moisescu, 2015. "Adopting and Implementing CSR Policies in Travel Agency Business: The Case of Romania," Tržište/Market, Faculty of Economics and Business, University of Zagreb, vol. 27(2), pages 203-220.
    2. Anca Atanase & Ion Schileru, 2014. "Quality and Vision in the Romanian Tourism Agencies," The AMFITEATRU ECONOMIC journal, Academy of Economic Studies - Bucharest, Romania, vol. 16(Special 8), pages 1298-1298, August.

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    More about this item

    Keywords

    responsibility; travel agency; customer protection; sustainable consumption;
    All these keywords.

    JEL classification:

    • D18 - Microeconomics - - Household Behavior - - - Consumer Protection
    • M10 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - General
    • O10 - Economic Development, Innovation, Technological Change, and Growth - - Economic Development - - - General

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