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Supply Chain Management Performance in Tourism. Continental Hotels Chain Case

Author

Listed:
  • Gabriela Ţigu

    (The Bucharest University of Economic Studies, Romania)

  • Bogdan Călăreţu

    (The Bucharest University of Economic Studies, Romania)

Abstract

With its origins in logistics, Supply Chain Management (SCM) concept is covering all managerial aspects of the flow of materials and information from source to customer, across the entire range of materials handling and movement functions, and throughout an organization and its supply channels. In tourism, these issues relate to the whole process of providing tourism services from sourcing of raw materials, products or different services) to supply and distribution, and SCM performance can ultimately be measured by customer satisfaction. Thus, an important component of tourism SCM is the demand management. Therefore, this study aims to highlight the features of the concept of SCM and demand management in tourism, with an emphasis on a hotel chain in Romania, based on research and analysis of tourist traffic indicators as well as assessment of customers satisfaction. The sources of information are the internal company statistics, as well as various hotels booking websites that offer customers’ feedback. The results of the study provide a snapshot of how the hotel demand management can influence SCM performance in tourism.

Suggested Citation

  • Gabriela Ţigu & Bogdan Călăreţu, 2013. "Supply Chain Management Performance in Tourism. Continental Hotels Chain Case," The AMFITEATRU ECONOMIC journal, Academy of Economic Studies - Bucharest, Romania, vol. 15(33), pages 103-115, February.
    • Handle: RePEc:aes:amfeco:v:15:y:2013:i:33:p:103-115
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    References listed on IDEAS

    as
    1. Delia Adriana Marincas, 2008. "Information system for the supply chain management," The AMFITEATRU ECONOMIC journal, Academy of Economic Studies - Bucharest, Romania, vol. 10(24), pages 236-253, June.
    2. Silvia Muhcina & Veronica Popovici, 2008. "Logistics and Supply Chain Management in Tourism," The AMFITEATRU ECONOMIC journal, Academy of Economic Studies - Bucharest, Romania, vol. 10(24), pages 122-132, June.
    Full references (including those not matched with items on IDEAS)

    Citations

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    Cited by:

    1. Olimpia State & Claudia Gabriela Baicu & Delia Popescu, 2014. "The Responsibility of Organisations towards Customers. Case Study – Romanian Travel Agencies," The AMFITEATRU ECONOMIC journal, Academy of Economic Studies - Bucharest, Romania, vol. 16(35), pages 258-258, February.
    2. Huang, Chin-wei, 2018. "Assessing the performance of tourism supply chains by using the hybrid network data envelopment analysis model," Tourism Management, Elsevier, vol. 65(C), pages 303-316.
    3. Pedro Guedes de Carvalho & Zélia Serrasqueiro & Paulo Maças Nunes, 2013. "Profitability determinants of fitness SMEs: Empirical evidence from Portugal using panel data," The AMFITEATRU ECONOMIC journal, Academy of Economic Studies - Bucharest, Romania, vol. 15(34), pages 417-430, June.
    4. Anca Atanase & Ion Schileru, 2014. "Quality and Vision in the Romanian Tourism Agencies," The AMFITEATRU ECONOMIC journal, Academy of Economic Studies - Bucharest, Romania, vol. 16(Special 8), pages 1298-1298, August.
    5. Ovidiu-Niculae Bordean & Anca Borza, 2014. "Strategic Management Practices within the Romanian Hotel Industry," The AMFITEATRU ECONOMIC journal, Academy of Economic Studies - Bucharest, Romania, vol. 16(Special 8), pages 1238-1238, August.
    6. Luisa Fernanda Tribiño (Editor) & María Luisa Galán (Editor) & Nancy Rueda (Editor) & Manuel Leguizamón (Editor), 2016. "Debates contemporáneos sobre el turismo tomo III. Desafíos actuales en la gestión e innovación del turismo: perspectivas y apuestas para su manejo," Books, Universidad Externado de Colombia, Facultad de Administración de Empresas Turísticas y Hoteleras, number 23, September.

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    More about this item

    Keywords

    Supply chain management; demand management; hotel services; distributions strategies; tourist traffic indicators;
    All these keywords.

    JEL classification:

    • L83 - Industrial Organization - - Industry Studies: Services - - - Sports; Gambling; Restaurants; Recreation; Tourism
    • M10 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - General

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