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Human Factor’s Involvement in the Consumer Protection Management

Author

Listed:
  • Ion Petrescu

    (University Spiru Haret Bucharest, Romania)

  • Vasile Dinu

    (Academy of Economic Studies Bucharest, Romania)

  • Camelia Ştefănescu
  • Eugen Dobrescu

Abstract

The study emphasizes the results of the excellence research dedicated to theoretical and practical basics for the human factor involvement in the consumer protection management between 2008 – 2009 at the level of National Authority for Consumer Protection, the Region Committee for Consumer Protection Sibiu, and the Brasov County Committee for Consumer Protection. The article presents several elements regarding consumer protection management and the manager’s profession in the consumer protection field. In order to reflect the human factor’s degree of involvement in the consumer protection management we carried out a survey at the level of National Authority for Consumer Protection (NACP). The findings of our study imply that consumer protection and its management represent a new step of human civilization, a better quality life style, implying the intensive use of information from various fields, involving the human factor not only as a producer, but also as a consumer, with a great economic and social impact. Under these circumstances, consumer protection management at the level of NACP and its local institutions is an important source of information and decision; this is not only as a way of data processing. Moreover, in order to be socially efficient visible it is necessary to imply operational and top management in fields of planning-decision, organization-coordination, training-leading and controlling-monitoring, all of them being in a special position of priority. All these allowed us to present some solutions for improving the activity of NACP, from the point of view of the human factor’s involvement in this institution’s management.

Suggested Citation

  • Ion Petrescu & Vasile Dinu & Camelia Ştefănescu & Eugen Dobrescu, 2010. "Human Factor’s Involvement in the Consumer Protection Management," The AMFITEATRU ECONOMIC journal, Academy of Economic Studies - Bucharest, Romania, vol. 12(28), pages 267-286, June.
    • Handle: RePEc:aes:amfeco:v:12:y:2010:i:28:p:267-286
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    Citations

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    Cited by:

    1. Olimpia State & Claudia Gabriela Baicu & Delia Popescu, 2014. "The Responsibility of Organisations towards Customers. Case Study – Romanian Travel Agencies," The AMFITEATRU ECONOMIC journal, Academy of Economic Studies - Bucharest, Romania, vol. 16(35), pages 258-258, February.
    2. Dan Popescu & Iulia Chivu & Alina Ciocarlan-Chitucea & Daniela-Oana Popescu, 2011. "The Development of Touristic Services through Individual and Organizational Learning. Study Case: Romania and Spain," The AMFITEATRU ECONOMIC journal, Academy of Economic Studies - Bucharest, Romania, vol. 13(Special N), pages 725-735, November.
    3. Dumitru Miron & Monica Aureliana Petcu & Iulia David Sobolevschi, 2013. "Declarativity and efficiency in providing services of general economic interest. Empirical study regarding the relation between heating costs and budget constraints," The AMFITEATRU ECONOMIC journal, Academy of Economic Studies - Bucharest, Romania, vol. 15(34), pages 342-357, June.
    4. Luminiţa Ionescu & George Lăzăroiu & Silviu Şerban, 2013. "A theory of the availability and level of consumer protection in online and mobile payments for public economic services," The AMFITEATRU ECONOMIC journal, Academy of Economic Studies - Bucharest, Romania, vol. 15(34), pages 369-384, June.
    5. Adriana Zanfir & Roxana Sarbu & Cezar Militaru & Mihai Marinescu, 2013. "The Importance of Respecting Patients’ Rights in the Context of the Interdependence between Public Health Services and Romanian Economic Services," Knowledge Horizons - Economics, Faculty of Finance, Banking and Accountancy Bucharest,"Dimitrie Cantemir" Christian University Bucharest, vol. 5(Special 1), pages 122-127, December.
    6. Ramona Pîrvu & Roxana Bădîrcea, 2013. "Historical study regarding the protection of consumers within the electric energy and natural gas markets," The AMFITEATRU ECONOMIC journal, Academy of Economic Studies - Bucharest, Romania, vol. 15(34), pages 385-400, June.
    7. Maria Ioncică & Eva-Cristina Petrescu & Diana Ioncică, 2012. "Transports and Consumers’ Ecological Behaviour," The AMFITEATRU ECONOMIC journal, Academy of Economic Studies - Bucharest, Romania, vol. 14(31), pages 70-83, February.
    8. repec:khe:journl:v:5:y:2013:i:1:p:122-127 is not listed on IDEAS
    9. Carmen Balan, 2014. "Consumer Right to Information before Purchase: Research on the Romanian Online Stores for Technical Consumer Goods," The AMFITEATRU ECONOMIC journal, Academy of Economic Studies - Bucharest, Romania, vol. 16(36), pages 452-452, May.
    10. Andreea Simona Saseanu & Raluca Mariana Petrescu, 2011. "Potential Connections between Migration and Immigrants Food Consumption Habits. The Case of Romanian Immigrants in Andalusia, Spain," The AMFITEATRU ECONOMIC journal, Academy of Economic Studies - Bucharest, Romania, vol. 13(Special N), pages 790-802, November.
    11. Bogdan Cristian Onete & Lelia Voinea & Alina Filip & Razvan Dina, 2014. "Researching the Gap between Foodstuff’s Attractiveness and Real Nutritional Profile – Prerequisite for Strengthening Nutrition Education and Consumer Rights Protection," The AMFITEATRU ECONOMIC journal, Academy of Economic Studies - Bucharest, Romania, vol. 16(36), pages 470-470, May.
    12. Viorela Iacovoiu & Adrian Stancu & Crina Raluca Bucur, 2014. "Mobile Phone and Internet Consumers Rights Compliance in Romania," The AMFITEATRU ECONOMIC journal, Academy of Economic Studies - Bucharest, Romania, vol. 16(36), pages 501-501, May.

    More about this item

    Keywords

    consumer protection; human factor; consumer protection management; manager in the field of consumer protection; NACP;
    All these keywords.

    JEL classification:

    • D18 - Microeconomics - - Household Behavior - - - Consumer Protection

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