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Quality Uncertainty as a Barrier to Business Services Development

Author

Listed:
  • Laurentiu Tachiciu

    (Academy of Economic Studies, Bucharest, Romania)

  • Vasile Dinu

    (Academy of Economic Studies, Bucharest, Romania)

  • Iacob Kerbalek

    (Academy of Economic Studies, Bucharest, Romania)

Abstract

Highly performing innovative business services became important factors of competitiveness in modern economies, but their potential contribution is severely restricted by market dysfunctions, as companies reported during previous studies. There is also a lack of adequate policies partly explained by the fact that the services related knowledge is underdeveloped and poorly disseminated among decision makers. Having found that quality uncertainty limit the size of the market and the access of new companies and SMEs to valuable business services, the authors make a review of existing conceptual models of service quality assessment; discuss the implications of information asymmetry and explore with selected service providers the situation in specific industries, as well as the solutions for overcoming the current shortcomings.

Suggested Citation

  • Laurentiu Tachiciu & Vasile Dinu & Iacob Kerbalek, 2011. "Quality Uncertainty as a Barrier to Business Services Development," The AMFITEATRU ECONOMIC journal, Academy of Economic Studies - Bucharest, Romania, vol. 13(Special N), pages 712-724, November.
    • Handle: RePEc:aes:amfeco:v:13:y:2011:i:specialno5:p:712-724
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    References listed on IDEAS

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    1. Marieta Olaru & Vasile Dinu & Ghiorghiţa Stoleriu & Diana Şandru & Violeta Dincă, 2010. "Responsible Commercial Activity Of Smes And Specific Values Of Sustainable Development In Terms Of The European Excellence Model," The AMFITEATRU ECONOMIC journal, Academy of Economic Studies - Bucharest, Romania, vol. 12(27), pages 10-26, February.
    2. David Smallbone & Friederike Welter & Artem Voytovich & Igor Egorov, 2008. "Government and entrepreneurship in transition economies: the case of small firms in business services in Ukraine," The Service Industries Journal, Taylor & Francis Journals, vol. 30(5), pages 655-670, May.
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    4. Luis Rubalcaba & Jorge Gallego & Pim Den Hertog, 2009. "The case of market and system failures in services innovation," The Service Industries Journal, Taylor & Francis Journals, vol. 30(4), pages 549-566, May.
    5. Thierry Verstraete & Alain Fayolle, 2005. "Paradigmes et entrepreneuriat," Revue de l'Entrepreneuriat, De Boeck Université, vol. 4(1), pages 33-52.
    6. George A. Akerlof, 1970. "The Market for "Lemons": Quality Uncertainty and the Market Mechanism," The Quarterly Journal of Economics, President and Fellows of Harvard College, vol. 84(3), pages 488-500.
    7. Vasile Dinu, 2010. "Commercial Activity And The Sustainable Development," The AMFITEATRU ECONOMIC journal, Academy of Economic Studies - Bucharest, Romania, vol. 12(27), pages 5-7, February.
    8. Mariana Glavan & Madalina Dumitru & Mihaela Dumitrana, 2009. "Empirical Survey Regarding the Quality Costs in the Romanian Services Companies," The AMFITEATRU ECONOMIC journal, Academy of Economic Studies - Bucharest, Romania, vol. 11(26), pages 393-401, June.
    Full references (including those not matched with items on IDEAS)

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    Cited by:

    1. Stanko Čokelc & Jan Žan Oplotnik, 2013. "Suggestion of legal regulation of tax advisory services to ensure its higher quality – case study from Slovenia," The AMFITEATRU ECONOMIC journal, Academy of Economic Studies - Bucharest, Romania, vol. 15(34), pages 469-484, June.
    2. Tudor Ciumara & Iulia Lupu, 2016. "Features and Regional Disparities of Consultancy Services in Romania," The AMFITEATRU ECONOMIC journal, Academy of Economic Studies - Bucharest, Romania, vol. 18(41), pages 1-25, February.

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    More about this item

    Keywords

    services quality; business services; information asymmetry; knowledge intensive business services;
    All these keywords.

    JEL classification:

    • L84 - Industrial Organization - - Industry Studies: Services - - - Personal, Professional, and Business Services

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