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Content
October 2017, Volume 8, Issue 4
- 1-18 A Generalized Framework for E-Contract
by Biswajit Tripathy & Jibitesh Mishra - 19-41 Organization Communiqué Effect on Job Satisfaction and Commitment in Namibia
by Neeta Baporikar - 42-55 Ivory Coast: The Impacts of Artisanal Gold Mining on Local Livelihoods and the Mining Industry
by Kouame Joseph Arthur Kouame & Kouakou Alphonse Yao & Fuxing Jiang & Yu Feng & Sitao Zhu - 56-82 A CRM Process Model for Agent-Based Simulation
by Hichem Benaissa Anouar Badsi & Abdessamed Rdess Ghomari & Leila Zemmouchi-Ghomari - 83-120 Quality Evaluation of Health Care Establishment Utilizing Fuzzy AHP
by Mohammad Azam & Mohamed Rafik Noor Mohamed Qureshi & Faisal Talib
July 2017, Volume 8, Issue 3
- 1-20 Evaluating the Effects of Service Quality, Customer Satisfaction, and Service Value on Behavioral Intentions with Life Insurance Customers in India
by Rajat Gera & Sanjiv Mittal & Dharminder Kumar Batra & B Prasad - 21-39 Pareto Optimal Solution Selection for a Multi-Site Supply Chain Planning Problem Using the VIKOR and TOPSIS Methods
by Houssem Felfel & Omar Ayadi & Faouzi Masmoudi - 40-59 Understanding the Mediation Effect of Cloud Computing Adoption in Indian Organization: Integrating TAM-TOE- Risk Model
by Rakesh Raut & Pragati Priyadarshinee & Manoj Jha - 60-78 On the Use of Similarity or Query Languages in Cloud Discovery Based on Ontology
by Rawand Guerfel & Zohra Sbaï & Rahma Ben Ayed - 79-92 Big Data and Analytics: Why an IT Organization Requires Dedicated Roles to Drive Sustainable Competitive Advantage
by Dominik Krimpmann & Anna Stühmeier - 93-107 An Adaptive Overload Detection Policy Based on the Estimator Sn in Cloud Environment
by Minu Bala & Devanand Padha - 108-129 A Study of Development and Formation of Personal Information Trust Service in Japan
by Yutaka Mizuno & Nobutaka Odake
April 2017, Volume 8, Issue 2
- 1-11 High-Growth SMEs: A Specific Research Object
by Mohamed El Hakioui & Abdenbi Louitri - 12-22 Investigation of Customer Knowledge Management: A Case Study Research
by Menatalla Kaoud - 23-33 Customers' Personal Trust Perception in Automotive Repair Services: The Tunisian Context
by Manel Ben Ayed - 34-42 An Endogenous Switching Model to Poverty Dynamic Assessment in Tunisia: A New Proposal
by Amal Jmaii - 43-60 IFRS, Information Asymmetry and Growth Opportunities
by Hela Turki & Sonda Wali & Younes Boujelbene - 61-78 The Phenomenon of High-Growth SMEs (Gazelles), Part 2: A Conceptual Model and Research Agenda
by Redouane Guilmi & Bouchaib Mokhtari & Badia Oulhadj - 79-90 Empirical Analysis of the Relationship Between Energy Consumption, CO2 Emissions and Economic Growth in Tunisia
by Sana Essaber Jouini & Etidel Labidi
January 2017, Volume 8, Issue 1
- 1-17 Optimized Image Retrieval System in Oracle DBMS
by Kaouther Zekri & Amel Grissa Touzi & Noureddine Ellouze - 18-31 Descriptive Content Analysis on E-Service Research
by Jung-Hwan Kim & Sharron J. Lennon - 32-49 Towards the Functional Roles of an Innovation Laboratory as a Platform for Innovation: An Observational Approach
by Atia Bano Memon & Kyrill Meyer - 50-62 A Nature-Inspired Metaheuristic Cuckoo Search Algorithm for Community Detection in Social Networks
by Ramadan Babers & Aboul Ella Hassanien - 63-80 Perceptual Metrics Quality: Comparative Study for 3D Static Meshes
by Nessrine Elloumi & Habiba Loukil Hadj Kacem & Nilanjan Dey & Amira S. Ashour & Med Salim Bouhlel
October 2016, Volume 7, Issue 4
- 1-20 An Empirical Study to Evaluation of Customer Acquisition Processes on Customer Satisfaction
by Samer Alhawari & Haroun Alryalat & Hana Hunaiti - 21-36 Analysis of Grievances in the Banking Sector through Big Data
by Arushi Jain & Vishal Bhatnagar - 37-47 Post PhD Adjustments and Internationalization of Higher Education in China - A Study based on International PhD Students in China: PhDs Enrollment and Its Aftermath
by Ghulam Nabi & Song Wei & Ghulam Ghous & Nadia Sheikh - 48-62 Benefits from Using Bitcoin: Empirical Evidence from a European Country
by Rainer Schmidt & Michael Möhring & Daniel Glück & Ralf Haerting & Barbara Keller & Christopher Reichstein - 63-76 Value Facilitation as Antecedent of Service Provider Profitability
by Alexander Bogislav Herzfeldt & Eugenia Rastorguev & Christoph Ertl & Helmut Krcmar
July 2016, Volume 7, Issue 3
- 1-18 Antenna Design and Direction of Arrival Estimation in Meta-Heuristic Paradigm: A Review
by Nilanjan Dey & Amira S. Ashour - 19-37 A Case Study of Progressive Formation of Accounting Cloud Service in Japan: The Second Stage
by Yutaka Mizuno & Nobutaka Odake - 55-70 A PSO Based Approach for Producing Optimized Latent Factor in Special Reference to Big Data
by Bharat Singh & Om Prakash Vyas
April 2016, Volume 7, Issue 2
- 1-15 The Compensation Benefit of ITIL® Skills and Certifications
by Stuart Diaz Galup & Ronald Dattero & Jing Quan - 16-33 A Study on Adoption of Employee Welfare Schemes in Industrial and Service Organisations: In Contrast with Public and Private Sectors
by Chandra Sekhar Patro - 34-45 Student Learning and Information Technology Nexus
by Neeta Baporikar - 46-60 Replication and Resubmission Based Adaptive Decision for Fault Tolerance in Real Time Cloud Computing: A New Approach
by Prasenjit Kumar Patra & Harshpreet Singh & Rajwinder Singh & Saptarshi Das & Nilanjan Dey & Anghel Drugarin Cornelia Victoria
January 2016, Volume 7, Issue 1
- 1-26 Mining and Analysis of Periodic Patterns in Weighted Directed Dynamic Network
by Anand Gupta & Hardeo Kumar Thakur & Anshul Garg & Disha Garg - 27-42 CTL Model Checking of Web Services Composition based on Open Workflow Nets Modeling
by Zohra Sbaï & Rawand Guerfel - 43-60 Bangla and Oriya Script Lines Identification from Handwritten Document Images in Tri-script Scenario
by Sk Md Obaidullah & Chayan Halder & Nibaran Das & Kaushik Roy - 61-78 The Role of OSS in Development of Software Industry in Developing Countries with Weak Intellectual Property Rights
by Nasrin Dastranj & Sepehr Ghazinoory & Fatemeh Saghafi & Mona Rashidirad
October 2015, Volume 6, Issue 4
- 1-15 Quality Facets in Educational Process for Enhanced Knowledge Creation
by Neeta Baporikar - 16-32 Extended Earned Value Management Based on Fuzzy Multi-Criteria Decision Making
by Hêriş Golpîra - 33-42 Innovation Policies in Managing Growth for High-Tech Companies: A Tactical Synthesis of Management Insights
by Belle Selene Xia - 43-58 A Comparative Analysis of Content Delivery Network and Other Techniques for Web Content Delivery
by Meenakshi Gupta & Atul Garg
July 2015, Volume 6, Issue 3
- 1-11 Does Selection Mechanism for Temporary Employees in Public Sector Universities affect Right Selection?
by Ghulam Nabi & Song Wei & Muhammad Shabbir - 12-26 A Fuzzy Ontology-Based Platform for Flexible Querying
by Amira Aloui & Amel Grissa Touzi - 27-46 Application of Fuzzy Labeled Transition System to Contract Net Protocol
by Sofia Kouah & Djamel Eddine Saïdouni - 47-63 Data Security for Software as a Service
by Pradeep Kumar Tiwari & Sandeep Joshi
April 2015, Volume 6, Issue 2
- 1-17 Big Data: Enabler or Challenge for Enterprise 2.0
by Ashok Kumar Wahi & Yajulu Medury & Rajnish Kumar Misra - 18-34 Automatic Generation Control of Thermal-Thermal-Hydro Power Systems with PID Controller using Ant Colony Optimization
by Jagatheesan Kaliannan & Anand Baskaran & Nilanjan Dey - 35-49 Semantics and Agents Oriented Web Personalization: State of the Art
by Aarti Singh & Anu Sharma & Nilanjan Dey - 50-62 Generations of Technology Intelligence in the SMEs: A Science Park Case Study
by Mahdi Hajari & Mahdi Hamidi & Alireza Aslani
January 2015, Volume 6, Issue 1
- 1-21 A Case Study of Progressive Formation of Accounting Cloud Services in JAPAN
by Yutaka Mizuno & Nobutaka Odake - 22-36 Employee Welfare Measures in Public and Private Sectors: A Comparative Analysis
by Chandra Sekhar Patro - 37-62 Making Sense of the E-Service Quality Literature: Sampling, Undergraduates, and Replications
by Sharron J. Lennon & Jung-Hwan Kim - 63-74 Hybrid Segmentation Prototype for Arabic Text-Based Documents: Towards Plagiarism Detection
by Sonia Alouane-Ksouri & Minyar Sassi Hidri - 75-92 A Standardized Marketing Audit Model for Entrepreneurship Education in Egypt
by Sherein H. Abou-Warda
October 2014, Volume 5, Issue 4
- 1-12 Service Science in Higher Education: Productization of Offshore Programs in Transnational Education
by Pi-Yun Chen & Ming-Hsiung Hsiao - 13-28 A Kinect-less Augmented Reality Approach to Real-time Tag-less Virtual Trial Room Simulation
by Abhinav Biswas & Soumalya Dutta & Nilanjan Dey & Ahmad Taher Azar - 29-43 Fuzzification of Euclidean Space Approach in Machine Learning Techniques
by Mostafa A. Salama & Aboul Ella Hassanien - 44-65 Strictness Petroleum Prediction System Based on Fuzzy Model
by Senan A. Ghallab & Nagwa. L. Badr & Abdel Badeeh Salem & M. F. Tolba - 66-76 Rough Set Based Ad Hoc Network: A Review
by Swati Chowdhuri & Payel Roy & Srijan Goswami & Ahmad Taher Azar & Nilanjan Dey
July 2014, Volume 5, Issue 3
- 1-15 Social Media: The Core of Enterprise 2.0
by Ashok Kumar Wahi & Yajulu Medury & Rajnish Kumar Misra - 16-33 Integrating Product-Service Systems with New Business Models Definition for Manufacturing Industries
by Pedro C. Marques & Pedro F. Cunha - 34-53 An Investigation of Logistical Service in Franchising System: A Case Study in the French Context
by Thierry Allègre & François Fulconis & Gilles Paché - 54-65 Recent Research on Multi Input Multi Output (MIMO) based Mobile ad hoc Network: A Review
by Swati Chowdhuri & Sayan Chakraborty & Nilanjan Dey & Ahmad Taher Azar & Mohammed Abdel-Megeed M. Salem & Sheli Sinha Chaudhury & Pranab Banerjee
April 2014, Volume 5, Issue 2
- 1-18 Creation of the Training-Chart: A Step Forward to Make the Training More Effective
by Neetima Agarwal & Vandana Ahuja - 19-35 Infrastructure Innovation to Attain Service Value Sustainability: Viewpoint of Resource Management
by H. M. Belal & Kunio Shirahada & Michitaka Kosaka - 36-50 Cultural Barriers to the Transition from Product to Product Service in the Medical Device Industry
by Linda Ryan & David Tormey & Perry Share - 51-63 The Virtual Computing Lab (VCL): An Open Source Cloud Computing Solution Designed Specifically for Education and Research
by Andy Rindos & Mladen Vouk & Yaser Jararweh - 64-84 Integrating Product-Service Systems with New Business Models Definition for Manufacturing Industries
by Pedro C. Marques & Pedro F. Cunha
January 2014, Volume 5, Issue 1
- 1-13 Quality Function Deployment in Higher Education: A Literature Review
by Tinu Agrawal & Jitendra Sharma - 14-44 Designing Multichannel Value Propositions to Enhance Value-Cocreation Phenomenon
by Vittorio Cesarotti & Alessio Giuiusa & Stephen K. Kwan & Vito Introna & Jim Spohrer - 45-65 Performance Evaluation of Different Cost Functions in Motion Vector Estimation
by Suvojit Acharjee & Sayan Chakraborty & Wahiba Ben Abdessalem Karaa & Ahmad Taher Azar & Nilanjan Dey - 66-83 Grid-Based Fuzzy Processing for Parallel Learning the Document Similarities
by Minyar Sassi Hidri & Sonia Alouane Ksouri & Kamel Barkaoui - 84-102 From User Requirements to Querying of Fuzzy Summaries
by Ines Benali Sougui & Minyar Sassi Hidri & Amel Grissa Touzi
October 2013, Volume 4, Issue 4
- 1-18 A Model Curriculum for Undergraduate Program in IT SSME
by Amer Al-Badarneh & James Spohrer & Basheer Al-Duwairi - 1-24 Using Word Trees, Word Networks, and Tag Clouds to Provide Meaningful Insights: A Case Study of Electronic Word of Mouth for Hotel Service Delivery
by Anil Bilgihan & Denver Severt & Jay Kandampully - 43-57 Identifying Different Forms of Innovation in Retail Banking
by Véronique Favre-Bonte & Gardet Elodie & Catherine Thevenard-Puthod - 58-72 A Unified Model of Product Service Systems Representation
by Lujing Yang & Ke Xing & David Ness
July 2013, Volume 4, Issue 3
- 1-17 An Assessment Methodology for Hotel Websites: Application to the Top 10 Cities Destination in the World
by F. Javier Miranda & Sergio Rubio & Antonio Chamorro - 18-36 Approaches for Semantic Web Service: An Overview
by Thabet Slimani - 37-50 The Role of Website Features in Creating Loyalty: The Mediating Effect of Commitment
by Anil Bilgihan & Anupama Sukhu & Jay Kandampully - 51-67 Analysis of the Internet Impact on the Real Estate Industry
by Emna Cherif
April 2013, Volume 4, Issue 2
- 1-16 Foundations of Open Semantic Service Networks
by Jorge Cardoso & Carlos Pedrinaci & Torsten Leidig & Paulo Rupino & Pieter De Leenheer - 17-33 Product-Service-Lifecycle: Methods and Functions for the Development and Management of Product-Related Services
by Kyrill Meyer & Michael Thieme & Christian Zinke - 34-45 Designing Analytical Approaches for Interactive Competitive Intelligence
by Michael Prilop & Liina Tonisson & Lutz Maicher - 46-59 Significance of Qualitative Factors for a Deeper Understanding of Service Productivity
by Sabrina Cocca - 60-77 A Metamodel for Component-Based Service Modeling
by Michael Becker & Stephan Klingner - 78-91 Innovation in Service System Solutions: How Can New Business Models Drive the Transformation of Regions and Sectors in Europe?
by Nizar Abdelkafi & Romy Hilbig - 92-101 Classification of Technical Operation Services for Renewable Energy Power Plants
by Michael Sonnenberg & Stefan Kühne & Michael Becker
January 2013, Volume 4, Issue 1
- 1-12 Perceived Value and Brand Loyalty in Fine Dining Service
by Jyoti Kainth & Harsh V. Verma - 13-29 An Empirical Investigation on Credit Card Adoption in India
by G.Varaprasad & Kailas Sree Chandran & R. Sridharan & Anandakuttan B. Unnithan - 30-46 Conceptualizing Emergency Department Scenarios: A DSE-Based Methodology
by Maya Kaner & Tamar Gadrich & Shuki Dror & Yariv Marmor - 47-67 Measurement of Service Efficiency in Different Types of Banking Services: Mass Services, Service Factories, Service Shops, and Professional Services
by Markku Tinnilä
October 2012, Volume 3, Issue 4
- 1-12 Case Study: Challenges of Transition from a Manufacturing Company to a Maintenance Partner
by Teuvo Heikkinen - 13-37 A Multidisciplinary Survey on Service
by Nikolaos Loutas & Konstantinos Tarabanis & Vassilios Peristeras - 38-59 Simulating a Contract Closeout Process
by Clayton Jerrett Capizzi & Joseph Wilck & Xueping Li
July 2012, Volume 3, Issue 3
- 1-11 Interaction-Based Foundation of Services
by Peter Géczy & Noriaki Izumi & Kôiti Hasida & Koichiro Eto & Akira Mori - 12-25 Toward a Service (Eco)Systems Perspective on Value Creation
by Heiko Wieland & Francesco Polese & Stephen L. Vargo & Robert F. Lusch - 26-48 Value, Variety and Viability: New Business Models for Co-Creation in Outcome-based Contracts
by Irene Ng & Gerard Briscoe - 49-64 Business Cost Budgets: A Methodology to Incorporate Business Impact into Service Level Agreements
by Axel Kieninger & Gerhard Satzger & Detlef Straeten & Björn Schmitz & Dian Baltadzhiev - 65-85 The Impact of Contract Type on Service Provider Information Requirements
by Rachel Cuthbert & Duncan McFarlane & Andy Neely - 86-98 Open Service Field-Point of Service: A Method to Continuously Observe Tourist Behavior in Sightseeing Areas
by Yoshinobu Yamamoto - 99-112 Typology for Modular Service Design: Review of Literature
by Tuure Tuunanen & Anu Bask & Hilkka Merisalo-Rantanen
April 2012, Volume 3, Issue 2
- 1-12 Offshoring of Services from Developing Countries: The New Wave of Emerging Offshorers
by Kraiwinee Bunyaratavej & Eugene D. Hahn - 13-34 A Manpower Allocation Model for Service Jobs
by Isaac Balaila & Issachar Gilad - 35-49 An Investigation of Product Service System Models
by Linda Ryan - 50-62 The Paradox of Service Industrialization and the Creation of Meaning
by Jesús Alcoba González
January 2012, Volume 3, Issue 1
- 1-18 Information-Driven Framework for Collaborative Business Service Modelling
by Thang Le Dinh & Thanh Thoa Pham Thi - 19-36 Aligning Value and Implementation in Service Design: A Systemic Approach
by Arash Golnam & Gil Regev & Julien Ramboz & Philippe Laprade & Alain Wegmann - 37-54 Management of Transaction Exposure: A Comparative Analysis of MNCs in India
by Manisha Goel - 55-67 An Information Services Inspired Framework for Assessing Scientific Book Quality
by P. A. Kostagiolas & C. Banou & S. Stamou
October 2011, Volume 2, Issue 4
- 1-8 A Business Model Approach for Service Engineering in the Internet of Services
by Holger Kett - 9-15 Service Oriented Innovation Management: An Open Innovation Approach for Collaboration in Innovation Networks
by Michael Thieme - 16-24 Customer Integration in Innovation Processes via Operating Information Systems
by Benjamin Strehl - 25-41 A Method for the Management of Service Innovation Projects in Mature Organizations
by Bernhard Schindlholzer & Falk Uebernickel & Walter Brenner - 42-48 How IT-Enabled Services Can Help to Change our World Building Networks for the Energy-Efficient City of Tomorrow
by Kyrill Meyer - 49-66 Mobile Emergency Management Services Targeting Large Public Events
by Jan Zibuschka & Heiko Roßnagel & Jan Muntermann & Tobias Scherner - 67-78 MoBiFlow: Principles and Design of a Workflow System for Molecular Biology
by Markus Held & Wolfgang Küchlin & Wolfgang Blochinger - 79-97 uRun: A Framework for User-Generated Mobile Services in the Health and Fitness Domain
by Alexandra Chapko & Andreas Emrich & Stephan Flake & Frank Golatowski & Marc Gräßle & Andreas Kohlos & Nico Laum & Christian Lerche & Carsten Rust & Jürgen Tacken & Dirk Werth & Carsten Zoth - 98-107 An Information and Cooperation Portal for Supporting Public Authorities and Organizations with Safety and Security Responsibilities Before and During Large Public Events
by Sandra Frings & David López Remondes & Wolf Engelbach
July 2011, Volume 2, Issue 3
- 1-19 The Impact of E-Retail Environment Characteristics on E-Satisfaction and Purchase Intent
by Jung-Hwan Kim & Minjeong Kim & Jay Kandampully - 20-32 A Study on Relationships Among Software Engineering Capabilities in Japan Using Panel Analysis
by Yasuo Kadono - 33-50 Value-Adding to Public Services Through the Adoption of Lean Thinking
by Ayham A. M. Jaaron & Chris J. Backhouse - 51-64 A Modeling Framework for Analyzing the Viability of Service Systems
by Arash Golnam & Gil Regev & Alain Wegmann
April 2011, Volume 2, Issue 2
- 1-15 An IT Service Engineering and Management Framework (ITS-EMF)
by Manuel Mora & Rory O’Connor & Mahesh S. Raisinghani & Jorge Macías-Luévano & Ovsei Gelman - 16-47 DNA Model of IT Service Assets
by Stuart D. Galup & Ronald Dattero & Jayne Groll - 48-64 Identification of Attributes of TQM in an Educational Institute: A System Model
by Rajiv Sindwani & Vikram Singh & Sandeep Grover - 65-81 An Ontology-Based and Model-Driven Approach for Designing IT Service Management Systems
by María-Cruz Valiente & Cristina Vicente-Chicote & Daniel Rodríguez
January 2011, Volume 2, Issue 1
- 1-14 Service Quality Evaluation Method for Community-Based Software Outsourcing Process
by Shu Liu & Ying Liu & Huimin Jiang & Zhongjie Wang & Xiaofei Xu - 15-29 Creating Effective Customer Solutions: A Process-Oriented Perspective
by Ferdinand Burianek & Sebastian Bonnemeier & Ralf Reichwald - 30-51 Customers as Innovators in Senior Service Markets: An Examination of Innovation Potential and Characteristics
by Lea Hennala & Helinä Melkas & Satu Pekkarinen - 52-72 Situated Service-Oriented Modeling
by Raafat George Saadé & Rustam Vahidov
October 2010, Volume 1, Issue 4
- 1-11 Modeling of Service Systems
by Martin Böttcher & Klaus-Peter Fähnrich - 12-21 A Structured Test Approach for Service Concepts
by Thomas Burger & Kwang-Jae Kim & Thomas Meiren - 22-34 Service Blueprinting as a Failure Elimination Tool in the Case of Outsourcing Services
by Pirjo Yli-Viitala & Jari Kuusisto & Kyrill Meyer - 35-52 Simulation Based Evaluation of Service Science Productivity for Solution Providers
by Sven M. Tackenberg & Thomas Gärtner & Sönke Duckwitz & Christopher Schlick - 53-70 Safety Alarm Systems and Related Services: From Potholes to Innovation Opportunities
by Satu Pekkarinen & Helinä Melkas
July 2010, Volume 1, Issue 3
- 1-16 Pricing Integrated Customer Solutions: A Process-Oriented Perspective on Value Appropriation
by Sebastian Bonnemeier & Ferdinand Burianek & Ralf Reichwald - 17-49 An Ideation Framework for Service Process Improvement
by Maya Kaner & Reuven Karni - 50-62 Preliminary Discussions on Several Characteristics of Service Value
by Chao Ma & Zhongjie Wang & Xiaofei Xu - 63-83 An Integrated Methodology for the Evaluation of Electronic Port Services
by Nikolaos Marianos & Maria Lambrou - 84-99 Using System Dynamics to Analyze Customer Experience Design
by Yen-Hao Hsieh & Soe-Tsyr Yuan
April 2010, Volume 1, Issue 2
- 1-18 An Approach to Deploying SOA in Technological Information Integration: A Case Study
by Zhuofeng Zhao & Haifang Fu & Jun Fang - 19-32 Service Composition Based Software Solution Design: A Case Study in Automobile Supply Chain
by Tong Mo & Jingmin Xu & Zhongjie Wang & Yufei Ma & Heyuan Huang & Yuan Wang & Ying Liu & Jun Zhu & Xiaofei Xu - 33-50 Supermarket Service Modeling and Evaluation
by Dihui Bao & Yelu Chen & Huiping Sun & Zhong Chen - 51-69 Service Science, Management and Engineering Education: A Unified Model for University
by Jianliang Wei & Jianhua Chen & Qinghua Zhu - 70-90 Exploration of Adoption of Service Innovations through Technology Road-Mapping: Case of Location Based Services
by Tugrul U. Daim & Robert R. Harmon & Haluk Demirkan
January 2010, Volume 1, Issue 1
- 1-16 Service Science, Quo Vadis?
by Peter Géczy & Noriaki Izumi & Kôiti Hasida - 17-32 Model-Driven Engineering of Service-Oriented Systems: A Research Agenda
by Dragan Gaševic & Marek Hatala - 33-49 Fundamental Patterns for Enterprise Integration Services
by Stephan Aier & Robert Winter - 50-67 Information Stewardship in Cloud Computing
by David Pym & Martin Sadler - 68-81 Servitized Enterprises for Distributed Collaborative Commerce
by Haluk Demirkan & James C. Spohrer