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Customer revisit intention to restaurants: Evidence from online reviews

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Cited by:

  1. Zhu, Dong Hong & Deng, Zhong Zhun & Chang, Ya Ping, 2020. "Understanding the influence of submission devices on online consumer reviews:A comparison between smartphones and PCs," Journal of Retailing and Consumer Services, Elsevier, vol. 54(C).
  2. Youngseok Choi & Habin Lee, 2017. "Data properties and the performance of sentiment classification for electronic commerce applications," Information Systems Frontiers, Springer, vol. 19(5), pages 993-1012, October.
  3. Shawn Berry, 2024. "Fake Google restaurant reviews and the implications for consumers and restaurants," Papers 2401.11345, arXiv.org, revised Apr 2024.
  4. Mengqiang Pan & Nao Li & Xiankai Huang, 2022. "Asymmetrical impact of service attribute performance on consumer satisfaction: an asymmetric impact-attention-performance analysis," Information Technology & Tourism, Springer, vol. 24(2), pages 221-243, June.
  5. Zhuolan Bao & Wenwen Li & Pengzhen Yin & Michael Chau, 2021. "Examining the impact of review tag function on product evaluation and information perception of popular products," Information Systems and e-Business Management, Springer, vol. 19(2), pages 517-539, June.
  6. Raghav Pavan Karumur & Tien T. Nguyen & Joseph A. Konstan, 2018. "Personality, User Preferences and Behavior in Recommender systems," Information Systems Frontiers, Springer, vol. 20(6), pages 1241-1265, December.
  7. Cherniece J. Plume & Emma L. Slade, 2018. "Sharing of Sponsored Advertisements on Social Media: A Uses and Gratifications Perspective," Information Systems Frontiers, Springer, vol. 20(3), pages 471-483, June.
  8. Wei-Lun Chang & Yi-Pei Chen, 2019. "Way too sentimental? a credible model for online reviews," Information Systems Frontiers, Springer, vol. 21(2), pages 453-468, April.
  9. Paul M. Gangi & Allen C. Johnston & James L. Worrell & Samuel C. Thompson, 2018. "What could possibly go wrong? A multi-panel Delphi study of organizational social media risk," Information Systems Frontiers, Springer, vol. 20(5), pages 1097-1116, October.
  10. Soyoung Oh & Honggeun Ji & Jina Kim & Eunil Park & Angel P. del Pobil, 2022. "Deep learning model based on expectation-confirmation theory to predict customer satisfaction in hospitality service," Information Technology & Tourism, Springer, vol. 24(1), pages 109-126, March.
  11. Lin Xiao & Chuanmin Mi & Yucheng Zhang & Jing Ma, 2019. "Examining Consumers’ Behavioral Intention in O2O Commerce from a Relational Perspective: an Exploratory Study," Information Systems Frontiers, Springer, vol. 21(5), pages 1045-1068, October.
  12. Ying Zhang & Jiehang Song & Angelo Sciacca & Jin Chan & Xiaoguang Qi, 2022. "Novel Sentiment Lexica Derived from User Generating Content by Chinese Tourists in Pacific Islands," Sustainability, MDPI, vol. 14(23), pages 1-23, November.
  13. Seung-Hun Shin & Sung-Byung Yang & Kichan Nam & Chulmo Koo, 0. "Conceptual foundations of a landmark personality scale based on a destination personality scale: Text mining of online reviews," Information Systems Frontiers, Springer, vol. 0, pages 1-10.
  14. Bernd Heinrich & Marcus Hopf & Daniel Lohninger & Alexander Schiller & Michael Szubartowicz, 2022. "Something’s Missing? A Procedure for Extending Item Content Data Sets in the Context of Recommender Systems," Information Systems Frontiers, Springer, vol. 24(1), pages 267-286, February.
  15. Park, Eunil, 2019. "Motivations for customer revisit behavior in online review comments: Analyzing the role of user experience using big data approaches," Journal of Retailing and Consumer Services, Elsevier, vol. 51(C), pages 14-18.
  16. repec:aly:journl:202212 is not listed on IDEAS
  17. Yi Luo & Xiaowei Xu, 2019. "Predicting the Helpfulness of Online Restaurant Reviews Using Different Machine Learning Algorithms: A Case Study of Yelp," Sustainability, MDPI, vol. 11(19), pages 1-17, September.
  18. Juheng Zhang & Selwyn Piramuthu, 0. "Product recommendation with latent review topics," Information Systems Frontiers, Springer, vol. 0, pages 1-9.
  19. Elvira Ismagilova & Emma L. Slade & Nripendra P. Rana & Yogesh K. Dwivedi, 0. "The Effect of Electronic Word of Mouth Communications on Intention to Buy: A Meta-Analysis," Information Systems Frontiers, Springer, vol. 0, pages 1-24.
  20. Chul Woo Yoo, 2020. "An Exploration of the Role of Service Recovery in Negative Electronic Word-of-Mouth Management," Information Systems Frontiers, Springer, vol. 22(3), pages 719-734, June.
  21. Heng Tang & Chang Boon Patrick Lee & Kwee Keong Choong, 2017. "Consumer decision support systems for novice buyers – a design science approach," Information Systems Frontiers, Springer, vol. 19(4), pages 881-897, August.
  22. Zibarzani, Masoumeh & Abumalloh, Rabab Ali & Nilashi, Mehrbakhsh & Samad, Sarminah & Alghamdi, O.A. & Nayer, Fatima Khan & Ismail, Muhammed Yousoof & Mohd, Saidatulakmal & Mohammed Akib, Noor Adelyna, 2022. "Customer satisfaction with Restaurants Service Quality during COVID-19 outbreak: A two-stage methodology," Technology in Society, Elsevier, vol. 70(C).
  23. Heng Tang & Chang Boon Patrick Lee & Kwee Keong Choong, 0. "Consumer decision support systems for novice buyers – a design science approach," Information Systems Frontiers, Springer, vol. 0, pages 1-17.
  24. Juheng Zhang & Selwyn Piramuthu, 2018. "Product recommendation with latent review topics," Information Systems Frontiers, Springer, vol. 20(3), pages 617-625, June.
  25. Mengyue Wang & Xin Li & Patrick Y. K. Chau, 2021. "Leveraging Image-Processing Techniques for Empirical Research: Feasibility and Reliability in Online Shopping Context," Information Systems Frontiers, Springer, vol. 23(3), pages 607-626, June.
  26. Seung-Hun Shin & Sung-Byung Yang & Kichan Nam & Chulmo Koo, 2017. "Conceptual foundations of a landmark personality scale based on a destination personality scale: Text mining of online reviews," Information Systems Frontiers, Springer, vol. 19(4), pages 743-752, August.
  27. Eunhye (Olivia) Park & Bongsug (Kevin) Chae & Junehee Kwon & Woo-Hyuk Kim, 2020. "The Effects of Green Restaurant Attributes on Customer Satisfaction Using the Structural Topic Model on Online Customer Reviews," Sustainability, MDPI, vol. 12(7), pages 1-20, April.
  28. Sin, Geonyul & Ryu, Min Ho, 2024. "A study on the performance of Korea's traditional market support project using eWOM: Focusing on Busan, South Korea," 24th ITS Biennial Conference, Seoul 2024. New bottles for new wine: digital transformation demands new policies and strategies 302515, International Telecommunications Society (ITS).
  29. Youngseok Choi & Habin Lee, 0. "Data properties and the performance of sentiment classification for electronic commerce applications," Information Systems Frontiers, Springer, vol. 0, pages 1-20.
  30. Elvira Ismagilova & Emma L. Slade & Nripendra P. Rana & Yogesh K. Dwivedi, 2020. "The Effect of Electronic Word of Mouth Communications on Intention to Buy: A Meta-Analysis," Information Systems Frontiers, Springer, vol. 22(5), pages 1203-1226, October.
  31. Luvai Motiwalla & Amit V. Deokar & Surendra Sarnikar & Angelika Dimoka, 2019. "Leveraging Data Analytics for Behavioral Research," Information Systems Frontiers, Springer, vol. 21(4), pages 735-742, August.
  32. Kawaljeet Kaur Kapoor & Kuttimani Tamilmani & Nripendra P. Rana & Pushp Patil & Yogesh K. Dwivedi & Sridhar Nerur, 2018. "Advances in Social Media Research: Past, Present and Future," Information Systems Frontiers, Springer, vol. 20(3), pages 531-558, June.
  33. Nilashi, Mehrbakhsh & Ahmadi, Hossein & Arji, Goli & Alsalem, Khalaf Okab & Samad, Sarminah & Ghabban, Fahad & Alzahrani, Ahmed Omar & Ahani, Ali & Alarood, Ala Abdulsalam, 2021. "Big social data and customer decision making in vegetarian restaurants: A combined machine learning method," Journal of Retailing and Consumer Services, Elsevier, vol. 62(C).
  34. Paul M. Gangi & Allen C. Johnston & James L. Worrell & Samuel C. Thompson, 0. "What could possibly go wrong? A multi-panel Delphi study of organizational social media risk," Information Systems Frontiers, Springer, vol. 0, pages 1-20.
  35. Hobbs, Lonnie & Shanoyan, Aleksan, 2018. "Analysis of Consumer Perception of Product Attributes in Pet Food: Implications for Marketing and Brand Strategy," 2018 Annual Meeting, August 5-7, Washington, D.C. 274070, Agricultural and Applied Economics Association.
  36. Shah Jahan Miah & Huy Quan Vu & Damminda Alahakoon, 2022. "A social media analytics perspective for human‐oriented smart city planning and management," Journal of the Association for Information Science & Technology, Association for Information Science & Technology, vol. 73(1), pages 119-135, January.
  37. Hwang, Syjung & Kim, Jina & Park, Eunil & Kwon, Sang Jib, 2020. "Who will be your next customer: A machine learning approach to customer return visits in airline services," Journal of Business Research, Elsevier, vol. 121(C), pages 121-126.
  38. Hua (Jonathan) Ye & Cecil Eng Huang Chua & Jun Sun, 2019. "Enhancing mobile data services performance via online reviews," Information Systems Frontiers, Springer, vol. 21(2), pages 441-452, April.
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