Deep learning model based on expectation-confirmation theory to predict customer satisfaction in hospitality service
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DOI: 10.1007/s40558-022-00222-z
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- Tiwari, Veenus & Mishra, Abhishek, 2023. "The effect of a hotel's star-rating-based expectations of safety from the pandemic on during-stay experiences," Journal of Retailing and Consumer Services, Elsevier, vol. 71(C).
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Keywords
Expectation-confirmation theory; Deep learning; Multimodality; Customer satisfaction;All these keywords.
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