IDEAS home Printed from https://ideas.repec.org/r/inm/oropre/v56y2008i6p1526-1538.html
   My bibliography  Save this item

Reducing Delays for Medical Appointments: A Queueing Approach

Citations

Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
as


Cited by:

  1. Zander, Anne & Nickel, Stefan & Vanberkel, Peter, 2021. "Managing the intake of new patients into a physician panel over time," European Journal of Operational Research, Elsevier, vol. 294(1), pages 391-403.
  2. Maria E. Mayorga & Emmett J. Lodree & Justin Wolczynski, 2017. "The optimal assignment of spontaneous volunteers," Journal of the Operational Research Society, Palgrave Macmillan;The OR Society, vol. 68(9), pages 1106-1116, September.
  3. Van-Anh Truong, 2015. "Optimal Advance Scheduling," Management Science, INFORMS, vol. 61(7), pages 1584-1597, July.
  4. Turkcan, Ayten & Zeng, Bo & Muthuraman, Kumar & Lawley, Mark, 2011. "Sequential clinical scheduling with service criteria," European Journal of Operational Research, Elsevier, vol. 214(3), pages 780-795, November.
  5. Izady, Navid, 2019. "An integrated approach to demand and capacity planning in outpatient clinics," European Journal of Operational Research, Elsevier, vol. 279(2), pages 645-656.
  6. Christos Zacharias & Tallys Yunes, 2020. "Multimodularity in the Stochastic Appointment Scheduling Problem with Discrete Arrival Epochs," Management Science, INFORMS, vol. 66(2), pages 744-763, February.
  7. n/a, 2012. "Commentaries to "The Vital Role of Operations Analysis in Improving Healthcare Delivery"," Manufacturing & Service Operations Management, INFORMS, vol. 14(4), pages 495-511, October.
  8. Asli Ozen & Hari Balasubramanian, 2013. "The impact of case mix on timely access to appointments in a primary care group practice," Health Care Management Science, Springer, vol. 16(2), pages 101-118, June.
  9. Yiting Xing & Ling Li & Zhuming Bi & Marzena Wilamowska‐Korsak & Li Zhang, 2013. "Operations Research (OR) in Service Industries: A Comprehensive Review," Systems Research and Behavioral Science, Wiley Blackwell, vol. 30(3), pages 300-353, May.
  10. Sujee Lee & Philip A. Bain & Albert J. Musa & Jingshan Li, 2021. "A Markov chain model for analysis of physician workflow in primary care clinics," Health Care Management Science, Springer, vol. 24(1), pages 72-91, March.
  11. Navid Izady, 2015. "Appointment Capacity Planning in Specialty Clinics: A Queueing Approach," Operations Research, INFORMS, vol. 63(4), pages 916-930, August.
  12. Evrim Güneş, 2009. "Modeling time allocation for prevention in primary care," Central European Journal of Operations Research, Springer;Slovak Society for Operations Research;Hungarian Operational Research Society;Czech Society for Operations Research;Österr. Gesellschaft für Operations Research (ÖGOR);Slovenian Society Informatika - Section for Operational Research;Croatian Operational Research Society, vol. 17(3), pages 359-380, September.
  13. Gang Du & Xinyue Li & Hui Hu & Xiaoling Ouyang, 2018. "Optimizing Daily Service Scheduling for Medical Diagnostic Equipment Considering Patient Satisfaction and Hospital Revenue," Sustainability, MDPI, vol. 10(9), pages 1-23, September.
  14. Jingui Xie & Weifen Zhuang & Marcus Ang & Mabel C. Chou & Li Luo & David D. Yao, 2021. "Analytics for Hospital Resource Planning—Two Case Studies," Production and Operations Management, Production and Operations Management Society, vol. 30(6), pages 1863-1885, June.
  15. Thu Nguyen & Appa Sivakumar & Stephen Graves, 2015. "A network flow approach for tactical resource planning in outpatient clinics," Health Care Management Science, Springer, vol. 18(2), pages 124-136, June.
  16. Sina Faridimehr & Saravanan Venkatachalam & Ratna Babu Chinnam, 2021. "Managing access to primary care clinics using scheduling templates," Health Care Management Science, Springer, vol. 24(3), pages 482-498, September.
  17. Hessam Bavafa & Lorin M. Hitt & Christian Terwiesch, 2018. "The Impact of E-Visits on Visit Frequencies and Patient Health: Evidence from Primary Care," Management Science, INFORMS, vol. 64(12), pages 5461-5480, December.
  18. David D. Cho & Kurt M. Bretthauer & Jan Schoenfelder, 2023. "Patient-to-nurse ratios: Balancing quality, nurse turnover, and cost," Health Care Management Science, Springer, vol. 26(4), pages 807-826, December.
  19. Haughton, Michael & Sapna Isotupa, K.P., 2012. "Scheduling commercial vehicle queues at a Canada–US border crossing," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 48(1), pages 190-201.
  20. Kılıç, Hakan & Güneş, Evrim Didem, 2024. "Patient adherence in healthcare operations: A narrative review," Socio-Economic Planning Sciences, Elsevier, vol. 91(C).
  21. van Eekelen, Wouter, 2023. "Distributionally robust views on queues and related stochastic models," Other publications TiSEM 9b99fc05-9d68-48eb-ae8c-9, Tilburg University, School of Economics and Management.
  22. Sandeep Rath & Kumar Rajaram & Aman Mahajan, 2017. "Integrated Anesthesiologist and Room Scheduling for Surgeries: Methodology and Application," Operations Research, INFORMS, vol. 65(6), pages 1460-1478, December.
  23. Gwiggner, Claus & Nagaoka, Sakae, 2014. "Data and queueing analysis of a Japanese air-traffic flow," European Journal of Operational Research, Elsevier, vol. 235(1), pages 265-275.
  24. Jiang, Bowen & Tang, Jiafu & Yan, Chongjun, 2019. "A stochastic programming model for outpatient appointment scheduling considering unpunctuality," Omega, Elsevier, vol. 82(C), pages 70-82.
  25. Nguyen, Thu Ba T. & Sivakumar, Appa Iyer & Graves, Stephen C., 2018. "Capacity planning with demand uncertainty for outpatient clinics," European Journal of Operational Research, Elsevier, vol. 267(1), pages 338-348.
  26. Xiang Zhong & Peter Hoonakker & Philip A. Bain & Albert J. Musa & Jingshan Li, 2018. "The impact of e-visits on patient access to primary care," Health Care Management Science, Springer, vol. 21(4), pages 475-491, December.
  27. Wen-Ya Wang & Diwakar Gupta, 2011. "Adaptive Appointment Systems with Patient Preferences," Manufacturing & Service Operations Management, INFORMS, vol. 13(3), pages 373-389, July.
  28. Qian, Qu & Zhuang, Weifen, 2017. "Tax/subsidy and capacity decisions in a two-tier health system with welfare redistributive objective," European Journal of Operational Research, Elsevier, vol. 260(1), pages 140-151.
  29. Jin Qi, 2017. "Mitigating Delays and Unfairness in Appointment Systems," Management Science, INFORMS, vol. 63(2), pages 566-583, February.
  30. Jiayi Liu & Jingui Xie & Kum Khiong Yang & Zhichao Zheng, 2019. "Effects of Rescheduling on Patient No-Show Behavior in Outpatient Clinics," Manufacturing & Service Operations Management, INFORMS, vol. 21(4), pages 780-797, October.
  31. Jing Dong & Ohad Perry, 2020. "Queueing Models for Patient-Flow Dynamics in Inpatient Wards," Operations Research, INFORMS, vol. 68(1), pages 250-275, January.
  32. Peter T. Vanberkel & Nelly Litvak & Martin L. Puterman & Scott Tyldesley, 2018. "Queuing network models for panel sizing in oncology," Queueing Systems: Theory and Applications, Springer, vol. 90(3), pages 291-306, December.
  33. Jianzhe Luo & Vidyadhar G. Kulkarni & Serhan Ziya, 2012. "Appointment Scheduling Under Patient No-Shows and Service Interruptions," Manufacturing & Service Operations Management, INFORMS, vol. 14(4), pages 670-684, October.
  34. Katsumi Morikawa & Katsuhiko Takahashi & Daisuke Hirotani, 2018. "Performance evaluation of candidate appointment schedules using clearing functions," Journal of Intelligent Manufacturing, Springer, vol. 29(3), pages 509-518, March.
  35. Carri W. Chan & Vivek F. Farias & Nicholas Bambos & Gabriel J. Escobar, 2012. "Optimizing Intensive Care Unit Discharge Decisions with Patient Readmissions," Operations Research, INFORMS, vol. 60(6), pages 1323-1341, December.
  36. Linda V. Green, 2012. "OM Forum--The Vital Role of Operations Analysis in Improving Healthcare Delivery," Manufacturing & Service Operations Management, INFORMS, vol. 14(4), pages 488-494, October.
  37. De Vuyst, Stijn & Bruneel, Herwig & Fiems, Dieter, 2014. "Computationally efficient evaluation of appointment schedules in health care," European Journal of Operational Research, Elsevier, vol. 237(3), pages 1142-1154.
  38. Li Luo & Ying Zhou & Bernard T. Han & Jialing Li, 2019. "An optimization model to determine appointment scheduling window for an outpatient clinic with patient no-shows," Health Care Management Science, Springer, vol. 22(1), pages 68-84, March.
  39. Hari Balasubramanian & Sebastian Biehl & Longjie Dai & Ana Muriel, 2014. "Dynamic allocation of same-day requests in multi-physician primary care practices in the presence of prescheduled appointments," Health Care Management Science, Springer, vol. 17(1), pages 31-48, March.
  40. Tugba Cayirli & Kum Khiong Yang, 2019. "Altering the Environment to Improve Appointment System Performance," Service Science, INFORMS, vol. 11(2), pages 138-154, June.
  41. Reihaneh, Mohammad & Ansari, Sina & Farhadi, Farbod, 2023. "Patient appointment scheduling at hemodialysis centers: An exact branch and price approach," European Journal of Operational Research, Elsevier, vol. 309(1), pages 35-52.
  42. Nan Liu & Serhan Ziya & Vidyadhar G. Kulkarni, 2010. "Dynamic Scheduling of Outpatient Appointments Under Patient No-Shows and Cancellations," Manufacturing & Service Operations Management, INFORMS, vol. 12(2), pages 347-364, September.
  43. Tunçalp, Feray & Güneş, Evrim D. & Örmeci, E. Lerzan, 2024. "Modeling strategic walk-in patients in appointment systems: Equilibrium behavior and capacity allocation," European Journal of Operational Research, Elsevier, vol. 313(2), pages 587-601.
  44. Paola Cappanera & Filippo Visintin & Carlo Banditori & Daniele Feo, 2019. "Evaluating the long-term effects of appointment scheduling policies in a magnetic resonance imaging setting," Flexible Services and Manufacturing Journal, Springer, vol. 31(1), pages 212-254, March.
  45. Fernanda Campello & Armann Ingolfsson & Robert A. Shumsky, 2017. "Queueing Models of Case Managers," Management Science, INFORMS, vol. 63(3), pages 882-900, March.
  46. Kuiper, Alex & de Mast, Jeroen & Mandjes, Michel, 2021. "The problem of appointment scheduling in outpatient clinics: A multiple case study of clinical practice," Omega, Elsevier, vol. 98(C).
  47. Aaron Ratcliffe & Ann Marucheck & Sean Xin Xu, 2019. "Regional Planning Model for Cancer Screening with Imperfect Patient Adherence," Service Science, INFORMS, vol. 11(2), pages 113-137, June.
  48. Christos Zacharias & Michael Pinedo, 2017. "Managing Customer Arrivals in Service Systems with Multiple Identical Servers," Manufacturing & Service Operations Management, INFORMS, vol. 19(4), pages 639-656, October.
  49. Dogru, Ali K. & Melouk, Sharif H., 2019. "Adaptive appointment scheduling for patient-centered medical homes," Omega, Elsevier, vol. 85(C), pages 166-181.
  50. Hao-Wei Chen, 2023. "Managing a multi-panel clinic with heterogeneous patients," Health Care Management Science, Springer, vol. 26(4), pages 673-691, December.
  51. Balaraman Rajan & Tolga Tezcan & Abraham Seidmann, 2019. "Service Systems with Heterogeneous Customers: Investigating the Effect of Telemedicine on Chronic Care," Management Science, INFORMS, vol. 65(3), pages 1236-1267, March.
  52. Jacob Feldman & Nan Liu & Huseyin Topaloglu & Serhan Ziya, 2014. "Appointment Scheduling Under Patient Preference and No-Show Behavior," Operations Research, INFORMS, vol. 62(4), pages 794-811, August.
  53. Christos Zacharias & Mor Armony, 2017. "Joint Panel Sizing and Appointment Scheduling in Outpatient Care," Management Science, INFORMS, vol. 63(11), pages 3978-3997, November.
  54. Qu, Xiuli & Shi, Jing, 2011. "Modeling the effect of patient choice on the performance of open access scheduling," International Journal of Production Economics, Elsevier, vol. 129(2), pages 314-327, February.
  55. Gregory Dobson & Hsiao-Hui Lee & Arvind Sainathan & Vera Tilson, 2012. "A Queueing Model to Evaluate the Impact of Patient "Batching" on Throughput and Flow Time in a Medical Teaching Facility," Manufacturing & Service Operations Management, INFORMS, vol. 14(4), pages 584-599, October.
  56. Fanwen Meng & Kiok Teow & Chee Ooi & Bee Heng & Seow Tay, 2015. "Analysis of patient waiting time governed by a generic maximum waiting time policy with general phase-type approximations," Health Care Management Science, Springer, vol. 18(3), pages 267-278, September.
  57. Krishnan S. Anand & M. Faz{i}l Paç & Senthil Veeraraghavan, 2011. "Quality-Speed Conundrum: Trade-offs in Customer-Intensive Services," Management Science, INFORMS, vol. 57(1), pages 40-56, January.
  58. Xiao Yu & Armagan Bayram, 2021. "Managing capacity for virtual and office appointments in chronic care," Health Care Management Science, Springer, vol. 24(4), pages 742-767, December.
  59. Fernanda Campello & Armann Ingolfsson & Robert A. Shumsky, 2018. "Queueing Models of Case Managers," Management Science, INFORMS, vol. 64(1), pages 7-26, January.
  60. Philipp Afèche & Opher Baron & Joseph Milner & Ricky Roet-Green, 2019. "Pricing and Prioritizing Time-Sensitive Customers with Heterogeneous Demand Rates," Operations Research, INFORMS, vol. 67(4), pages 1184-1208, July.
  61. Farbod Farhadi & Sina Ansari & Francisco Jara-Moroni, 2023. "Optimization models for patient and technician scheduling in hemodialysis centers," Health Care Management Science, Springer, vol. 26(3), pages 558-582, September.
  62. Hessam Bavafa & Sergei Savin & Christian Terwiesch, 2021. "Customizing Primary Care Delivery Using E‐Visits," Production and Operations Management, Production and Operations Management Society, vol. 30(11), pages 4306-4327, November.
  63. Ahmadi-Javid, Amir & Jalali, Zahra & Klassen, Kenneth J, 2017. "Outpatient appointment systems in healthcare: A review of optimization studies," European Journal of Operational Research, Elsevier, vol. 258(1), pages 3-34.
  64. Masoud Kamalahmadi & Kurt M. Bretthauer & Jonathan E. Helm & Alex F. Mills & Edwin C. Coe & Alisa Judy-Malcolm & Areeba Kara & Julian Pan, 2023. "Mixing It Up: Operational Impact of Hospitalist Caseload and Case-Mix," Management Science, INFORMS, vol. 69(1), pages 283-307, January.
  65. Fengfeng Huang & Pengfei Guo & Yulan Wang, 2022. "Modeling Patients' Illness Perception and Equilibrium Analysis of Their Doctor Shopping Behavior," Production and Operations Management, Production and Operations Management Society, vol. 31(3), pages 1216-1234, March.
  66. Yu Zhang & Vidyadhar G. Kulkarni, 2017. "Two-day appointment scheduling with patient preferences and geometric arrivals," Queueing Systems: Theory and Applications, Springer, vol. 85(1), pages 173-209, February.
  67. Oualid Jouini & Saif Benjaafar & Bingnan Lu & Siqiao Li & Benjamin Legros, 2022. "Appointment-driven queueing systems with non-punctual customers," Queueing Systems: Theory and Applications, Springer, vol. 101(1), pages 1-56, June.
IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.