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Stimulating Online Reviews by Combining Financial Incentives and Social Norms

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Cited by:

  1. Yang, Wenjuan & Zhang, Jiantong & Yan, Hong, 2022. "Promotions of online reviews from a channel perspective," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 161(C).
  2. Zhihong Ke & De Liu & Daniel J. Brass, 2020. "Do Online Friends Bring Out the Best in Us? The Effect of Friend Contributions on Online Review Provision," Information Systems Research, INFORMS, vol. 31(4), pages 1322-1336, December.
  3. Holger Karl & Dennis Kundisch & Friedhelm Meyer auf der Heide & Heike Wehrheim, 2020. "A Case for a New IT Ecosystem: On-The-Fly Computing," Business & Information Systems Engineering: The International Journal of WIRTSCHAFTSINFORMATIK, Springer;Gesellschaft für Informatik e.V. (GI), vol. 62(6), pages 467-481, December.
  4. Kim, Jong Min & Lee, Eunkyung & Mariani, Marcello M., 2021. "The influence of launching mobile channels on online customer reviews," Journal of Business Research, Elsevier, vol. 137(C), pages 366-378.
  5. Grossmann, Max & Hackethal, Andreas & Laudi, Marten & Pauls, Thomas, 2023. "Conform to the norm. Peer information and sustainable investments," SAFE Working Paper Series 412, Leibniz Institute for Financial Research SAFE.
  6. Jaehwuen Jung & Ravi Bapna & Joseph M. Golden & Tianshu Sun, 2020. "Words Matter! Toward a Prosocial Call-to-Action for Online Referral: Evidence from Two Field Experiments," Information Systems Research, INFORMS, vol. 31(1), pages 16-36, March.
  7. Malodia, Suresh & Kaur, Puneet & Ractham, Peter & Sakashita, Mototaka & Dhir, Amandeep, 2022. "Why do people avoid and postpone the use of voice assistants for transactional purposes? A perspective from decision avoidance theory," Journal of Business Research, Elsevier, vol. 146(C), pages 605-618.
  8. Che-Wei Liu & Guodong (Gordon) Gao & Ritu Agarwal, 2019. "Unraveling the “Social” in Social Norms: The Conditioning Effect of User Connectivity," Information Systems Research, INFORMS, vol. 30(4), pages 1272-1295, April.
  9. Ina Garnefeld & Tabea Krah & Eva Böhm & Dwayne D. Gremler, 2021. "Online reviews generated through product testing: can more favorable reviews be enticed with free products?," Journal of the Academy of Marketing Science, Springer, vol. 49(4), pages 703-722, July.
  10. Zhuojun Gu & Ravi Bapna & Jason Chan & Alok Gupta, 2022. "Measuring the Impact of Crowdsourcing Features on Mobile App User Engagement and Retention: A Randomized Field Experiment," Management Science, INFORMS, vol. 68(2), pages 1297-1329, February.
  11. Dandan Qiao & Huaxia Rui, 2023. "Text Performance on the Vine Stage? The Effect of Incentive on Product Review Text Quality," Information Systems Research, INFORMS, vol. 34(2), pages 676-697, June.
  12. Tianshu Sun & Guodong (Gordon) Gao & Ginger Zhe Jin, 2019. "Mobile Messaging for Offline Group Formation in Prosocial Activities: A Large Field Experiment," Management Science, INFORMS, vol. 67(6), pages 2717-2736, June.
  13. Kaiwei Zhang & Xi Weng & Xienan Cheng, 2022. "Optimal Pricing Schemes in the Presence of Social Learning and Costly Reporting," Papers 2211.07362, arXiv.org, revised Dec 2023.
  14. Dandan Qiao & Shun-Yang Lee & Andrew B. Whinston & Qiang Wei, 2020. "Financial Incentives Dampen Altruism in Online Prosocial Contributions: A Study of Online Reviews," Information Systems Research, INFORMS, vol. 31(4), pages 1361-1375, December.
  15. Xiang Hui & Meng Liu & Tat Chan, 2023. "Targeted incentives, broad impacts: Evidence from an E-commerce platform," Quantitative Marketing and Economics (QME), Springer, vol. 21(4), pages 493-517, December.
  16. Yan Chen & Peter Cramton & John A. List & Axel Ockenfels, 2021. "Market Design, Human Behavior, and Management," Management Science, INFORMS, vol. 67(9), pages 5317-5348, September.
  17. Jiang, Guoyin & Shang, Jennifer & Liu, Wenping & Feng, Xiaodong & Lei, Junli, 2020. "Modeling the dynamics of online review life cycle: Role of social and economic moderations," European Journal of Operational Research, Elsevier, vol. 285(1), pages 360-379.
  18. Qili Wang & Liangfei Qiu & Wei Xu, 2024. "Informal Payments and Doctor Engagement in an Online Health Community: An Empirical Investigation Using Generalized Synthetic Control," Information Systems Research, INFORMS, vol. 35(2), pages 706-726, June.
  19. Ni Huang & Tianshu Sun & Peiyu Chen & Joseph M. Golden, 2019. "Word-of-Mouth System Implementation and Customer Conversion: A Randomized Field Experiment," Information Systems Research, INFORMS, vol. 30(3), pages 805-818, September.
  20. Jens Foerderer & Nele Lueker & Armin Heinzl, 2021. "And the Winner Is …? The Desirable and Undesirable Effects of Platform Awards," Information Systems Research, INFORMS, vol. 32(4), pages 1155-1172, December.
  21. Wei Chen & Bin Gu & Qiang Ye & Kevin Xiaoguo Zhu, 2019. "Measuring and Managing the Externality of Managerial Responses to Online Customer Reviews," Service Science, INFORMS, vol. 30(1), pages 81-96, March.
  22. Chen, Jingnan (Cecilia) & Fonseca, Miguel A. & Grimshaw, Shaun B., 2021. "When a nudge is (not) enough: Experiments on social information and incentives," European Economic Review, Elsevier, vol. 134(C).
  23. Banerjee, Snehasish & Chua, Alton Y.K., 2023. "Understanding online fake review production strategies," Journal of Business Research, Elsevier, vol. 156(C).
  24. Maria Marchenko & Hendrik Sonnabend, 2022. "The Never Ending Book: The role of external stimuli and peer feedback in user-generated content production," Department of Economics Working Papers wuwp320, Vienna University of Economics and Business, Department of Economics.
  25. Chen, Ruolan & Yuan, Ruizhi & Huang, Bo & Liu, Martin J., 2023. "Feeling warm or skeptical? An investigation into the effects of incentivized eWOM programs on customers’ eWOM sharing intentions," Journal of Business Research, Elsevier, vol. 167(C).
  26. Dirk van Straaten, 2021. "Incentive Schemes in Customer Rating Systems - Comparing the Effects of Unconditional and Conditional Rebates on Intrinsic Motivation," Working Papers Dissertations 71, Paderborn University, Faculty of Business Administration and Economics.
  27. Hui Zhao & Xiaoyuan Wang & Debing Ni & Kevin W. Li, 2023. "The Quality-Signaling Role of Manipulated Consumer Reviews," Group Decision and Negotiation, Springer, vol. 32(3), pages 503-536, June.
  28. Christoph Rohde & Alexander Kupfer & Steffen Zimmermann, 2022. "Explaining reviewing effort: Existing reviews as potential driver," Electronic Markets, Springer;IIM University of St. Gallen, vol. 32(3), pages 1169-1185, September.
  29. Moldovan, Sarit & Shoham, Meyrav & Steinhart, Yael, 2023. "Sending mixed signals: How congruent versus incongruent signals of popularity affect product appeal," International Journal of Research in Marketing, Elsevier, vol. 40(4), pages 881-897.
  30. Dena Yadin & Inbal Yahav & Lior Zalmanson & Nira Munichor, 2024. "Resolving the Ethical Tension Between Creating a Civil Environment and Facilitating Free Expression Online: Comment Reordering as an Alternative to Comment Moderation," Journal of Business Ethics, Springer, vol. 192(2), pages 261-283, June.
  31. Claussen, Jörg & Halbinger, Maria A., 2021. "The role of pre-innovation platform activity for diffusion success: Evidence from consumer innovations on a 3D printing platform," Research Policy, Elsevier, vol. 50(8).
  32. Xue Bai & James R. Marsden & William T. Ross & Gang Wang, 2020. "A Note on the Impact of Daily Deals on Local Retailers’ Online Reputation: Mediation Effects of the Consumer Experience," Information Systems Research, INFORMS, vol. 31(4), pages 1132-1143, December.
  33. Andrey Fradkin & David Holtz, 2023. "Do Incentives to Review Help the Market? Evidence from a Field Experiment on Airbnb," Marketing Science, INFORMS, vol. 42(5), pages 853-865, September.
  34. Jinzhao Du & Ying Lei, 2022. "Information design of matching platforms when user preferences are bidimensional," Production and Operations Management, Production and Operations Management Society, vol. 31(8), pages 3320-3336, August.
  35. Jason Chan & Zihong Huang & De Liu & Zhigang Cai, 2024. "Better to Give Than to Receive: Impact of Adding a Donation Scheme to Reward-Based Crowdfunding Campaigns," Information Systems Research, INFORMS, vol. 35(1), pages 272-293, March.
  36. Ziliang Deng & Peter W Liesch & Zeyu Wang, 2021. "Deceptive signaling on globalized digital platforms: Institutional hypnosis and firm internationalization," Journal of International Business Studies, Palgrave Macmillan;Academy of International Business, vol. 52(6), pages 1096-1120, August.
  37. Daeho Kim & Hyungkyu Cheon & Dong Gu Choi & Seongbin Im, 2022. "Operations Research Helps the Optimal Bidding of Virtual Power Plants," Interfaces, INFORMS, vol. 52(4), pages 344-362, July.
  38. Ni Huang & Gordon Burtch & Bin Gu & Yili Hong & Chen Liang & Kanliang Wang & Dongpu Fu & Bo Yang, 2019. "Motivating User-Generated Content with Performance Feedback: Evidence from Randomized Field Experiments," Management Science, INFORMS, vol. 65(1), pages 327-345, January.
  39. Arslan Aziz & Hui Li & Rahul Telang, 2023. "The Consequences of Rating Inflation on Platforms: Evidence from a Quasi-Experiment," Information Systems Research, INFORMS, vol. 34(2), pages 590-608, June.
  40. Tianshu Sun & Siva Viswanathan & Elena Zheleva, 2021. "Creating Social Contagion Through Firm-Mediated Message Design: Evidence from a Randomized Field Experiment," Management Science, INFORMS, vol. 67(2), pages 808-827, February.
  41. Xiang Hui & Meng Liu & Tat Chan, 2022. "Targeted Incentives, Broad Impacts: Evidence from an E-commerce Platform," CESifo Working Paper Series 9894, CESifo.
  42. Hu, Xin & He, Liuyi & Liu, Junjun, 2022. "The power of beauty: Be your ideal self in online reviews—an empirical study based on face detection," Journal of Retailing and Consumer Services, Elsevier, vol. 67(C).
  43. Chong (Alex) Wang & Xiaoquan (Michael) Zhang & Il-Horn Hann, 2018. "Socially Nudged: A Quasi-Experimental Study of Friends’ Social Influence in Online Product Ratings," Information Systems Research, INFORMS, vol. 29(3), pages 641-655, September.
  44. Young Kwark & Gene Moo Lee & Paul A. Pavlou & Liangfei Qiu, 2021. "On the Spillover Effects of Online Product Reviews on Purchases: Evidence from Clickstream Data," Information Systems Research, INFORMS, vol. 32(3), pages 895-913, September.
  45. Ji Wu & Zhiqiang (Eric) Zheng & J. Leon Zhao, 2021. "FairPlay: Detecting and Deterring Online Customer Misbehavior," Information Systems Research, INFORMS, vol. 32(4), pages 1323-1346, December.
  46. Wu, Banggang & Guo, Gengxuan & Luo, Peng, 2024. "The effect of subscriptions on customer engagement," Journal of Business Research, Elsevier, vol. 178(C).
  47. Jiye Baek & Jesse Shore, 2020. "Forum Size and Content Contribution per Person: A Field Experiment," Management Science, INFORMS, vol. 66(12), pages 5906-5924, December.
  48. Philip Fei Wu, 2023. "Veni, vidi, vici? On the rise of scrape‐and‐report scholarship in online reviews research," Journal of the Association for Information Science & Technology, Association for Information Science & Technology, vol. 74(2), pages 145-149, February.
  49. Lena Abou El-Komboz & Anna Kerkhof & Johannes Loh, 2023. "Platform Partnership Programs and Content Supply: Evidence from the YouTube “Adpocalypse”," CESifo Working Paper Series 10363, CESifo.
  50. Xueyu Liu & Shue Mei & Weijun Zhong, 2023. "Video‐sharing platform's optimal monetary incentive decisions considering motivation crowding‐out effect," Managerial and Decision Economics, John Wiley & Sons, Ltd., vol. 44(1), pages 371-387, January.
  51. Gordon Burtch & Qinglai He & Yili Hong & Dokyun Lee, 2022. "How Do Peer Awards Motivate Creative Content? Experimental Evidence from Reddit," Management Science, INFORMS, vol. 68(5), pages 3488-3506, May.
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