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Volume Flexibility in Services: The Costs and Benefits of Flexible Labor Resources

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  1. Fikru Kefyalew Alemayehu & Sigbjørn Landazuri Tveteraas, 2020. "Long-run labour flexibility in hospitality: A dynamic common correlated effects approach," Tourism Economics, , vol. 26(4), pages 704-718, June.
  2. Luv Sharma & Aravind Chandrasekaran & Elliot Bendoly, 2020. "Does the Office of Patient Experience Matter in Improving Delivery of Care?," Production and Operations Management, Production and Operations Management Society, vol. 29(4), pages 833-855, April.
  3. Eryn Juan He & Joel Goh, 2022. "Profit or Growth? Dynamic Order Allocation in a Hybrid Workforce," Management Science, INFORMS, vol. 68(8), pages 5891-5906, August.
  4. De Giovanni, Domenico & Massabò, Ivar, 2018. "Capacity investment under uncertainty: The effect of volume flexibility," International Journal of Production Economics, Elsevier, vol. 198(C), pages 165-176.
  5. Hyun Seok (Huck) Lee & Saravanan Kesavan & Camelia Kuhnen, 2022. "When do group incentives for retail store managers work?," Production and Operations Management, Production and Operations Management Society, vol. 31(8), pages 3077-3095, August.
  6. Noble, Stephanie M. & Lee, Kang Bok & Zaretzki, Russell & Autry, Chad, 2017. "Coupon clipping by impoverished consumers: Linking demographics, basket size, and coupon redemption rates," International Journal of Research in Marketing, Elsevier, vol. 34(2), pages 553-571.
  7. Zhenzhen Yan & Sarah Yini Gao & Chung Piaw Teo, 2018. "On the Design of Sparse but Efficient Structures in Operations," Management Science, INFORMS, vol. 64(7), pages 3421-3445, July.
  8. Susan Feng Lu & Lauren Xiaoyuan Lu, 2017. "Do Mandatory Overtime Laws Improve Quality? Staffing Decisions and Operational Flexibility of Nursing Homes," Management Science, INFORMS, vol. 63(11), pages 3566-3585, November.
  9. Mohammad Heydari & Kin Keung Lai & Yanan Fan & Xiaoyang Li, 2022. "A Review of Emergency and Disaster Management in the Process of Healthcare Operation Management for Improving Hospital Surgical Intake Capacity," Mathematics, MDPI, vol. 10(15), pages 1-34, August.
  10. Vidya Mani & Douglas J. Thomas & Saurabh Bansal, 2022. "Estimating Substitution and Basket Effects in Retail Stores: Implications for Assortment Planning," Management Science, INFORMS, vol. 68(7), pages 5002-5024, July.
  11. Michael Freeman & Nicos Savva & Stefan Scholtes, 2017. "Gatekeepers at Work: An Empirical Analysis of a Maternity Unit," Management Science, INFORMS, vol. 63(10), pages 3147-3167, October.
  12. Shanting Zheng & Tangli Ding & Hao Chen & Yunhong Wu & Wenjing Cai, 2021. "Precarious Job Makes Me Withdraw? The Role of Job Insecurity and Negative Affect," IJERPH, MDPI, vol. 18(24), pages 1-15, December.
  13. Chen, Chien-Ming & Chuang, Howard Hao-Chun, 2023. "Time to shift the shift: Performance effects of within-day cumulative service encounters in retail stores," Omega, Elsevier, vol. 119(C).
  14. Sandeep Rath & Kumar Rajaram, 2022. "Staff Planning for Hospitals with Implicit Cost Estimation and Stochastic Optimization," Production and Operations Management, Production and Operations Management Society, vol. 31(3), pages 1271-1289, March.
  15. Lingli Wang & Ni Huang & Yili Hong & Luning Liu & Xunhua Guo & Guoqing Chen, 2023. "Voice‐based AI in call center customer service: A natural field experiment," Production and Operations Management, Production and Operations Management Society, vol. 32(4), pages 1002-1018, April.
  16. Revilla, Elena & Rodriguez-Prado, Beatriz & Simón, Cristina, 2019. "The influence of organizational context on the managerial turnover–performance relationshi," MPRA Paper 123057, University Library of Munich, Germany, revised 16 Oct 2019.
  17. Chiara Benassi & Andreas Kornelakis, 2021. "How Do Employers Choose between Types of Contingent Work? Costs, Control, and Institutional Toying," ILR Review, Cornell University, ILR School, vol. 74(3), pages 715-738, May.
  18. Tom Fangyun Tan & Serguei Netessine, 2019. "When You Work with a Superman, Will You Also Fly? An Empirical Study of the Impact of Coworkers on Performance," Management Science, INFORMS, vol. 65(8), pages 3495-3517, August.
  19. Masoud Kamalahmadi & Qiuping Yu & Yong-Pin Zhou, 2021. "Call to Duty: Just-in-Time Scheduling in a Restaurant Chain," Management Science, INFORMS, vol. 67(11), pages 6751-6781, November.
  20. Mou, Shandong & Robb, David J. & DeHoratius, Nicole, 2018. "Retail store operations: Literature review and research directions," European Journal of Operational Research, Elsevier, vol. 265(2), pages 399-422.
  21. Malaki, Saha & Izady, Navid & de Menezes, Lilian M., 2023. "A framework for optimal recruitment of temporary and permanent healthcare workers in highly uncertain environments," European Journal of Operational Research, Elsevier, vol. 308(2), pages 768-781.
  22. Vidya Mani & Suresh Muthulingam, 2019. "Does Learning from Inspections Affect Environmental Performance? Evidence from Unconventional Well Development in Pennsylvania," Service Science, INFORMS, vol. 21(1), pages 177-197, January.
  23. Rachna Shah & George P. Ball & Serguei Netessine, 2017. "Plant Operations and Product Recalls in the Automotive Industry: An Empirical Investigation," Management Science, INFORMS, vol. 63(8), pages 2439-2459, August.
  24. Brox, Enzo & Krieger, Tommy, 2022. "Birthplace diversity and team performance," Labour Economics, Elsevier, vol. 79(C).
  25. Boehe, Dirk & Jiménez, Alfredo, 2018. "Does the sequencing of related and unrelated export diversification matter? Evidence from Colombian exporters," International Business Review, Elsevier, vol. 27(6), pages 1141-1149.
  26. Zenan Zhou & Xiang Wan, 2022. "Does the Sharing Economy Technology Disrupt Incumbents? Exploring the Influences of Mobile Digital Freight Matching Platforms on Road Freight Logistics Firms," Production and Operations Management, Production and Operations Management Society, vol. 31(1), pages 117-137, January.
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