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Modelling user perception of bus transit quality

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  1. Yanan Gao & Soora Rasouli & Harry Timmermans & Yuanqing Wang, 2020. "Prevalence of alternative processing rules in the formation of daily travel satisfaction in the context multi-trip, multi-stage, multi-attribute travel experiences," Transportation, Springer, vol. 47(3), pages 1199-1221, June.
  2. Efthymiou, Dimitrios & Antoniou, Constantinos, 2017. "Understanding the effects of economic crisis on public transport users’ satisfaction and demand," Transport Policy, Elsevier, vol. 53(C), pages 89-97.
  3. Jan U. Becker & Sönke Albers, 2016. "The limits of analyzing service quality data in public transport," Transportation, Springer, vol. 43(5), pages 823-842, September.
  4. Li, Hao & Gao, Kun & Tu, Huizhao, 2017. "Variations in mode-specific valuations of travel time reliability and in-vehicle crowding: Implications for demand estimation," Transportation Research Part A: Policy and Practice, Elsevier, vol. 103(C), pages 250-263.
  5. Shuli Luo & Sylvia Y He, 2021. "Using data mining to explore the spatial and temporal dynamics of perceptions of metro services in China: The case of Shenzhen," Environment and Planning B, , vol. 48(3), pages 449-466, March.
  6. Ahmad Nazrul Hakimi Ibrahim & Muhamad Nazri Borhan & Mohd Haniff Osman & Faridah Hanim Khairuddin & Nur Mustakiza Zakaria, 2022. "An Empirical Study of Passengers’ Perceived Satisfaction with Monorail Service Quality: Case of Kuala Lumpur, Malaysia," Sustainability, MDPI, vol. 14(11), pages 1-17, May.
  7. Hensher, David A. & Ho, Chinh & Mulley, Corinne, 2015. "Identifying resident preferences for bus-based and rail-based investments as a complementary buy in perspective to inform project planning prioritisation," Journal of Transport Geography, Elsevier, vol. 46(C), pages 1-9.
  8. Malik, Bilal Zia & Rehman, Zia ur & Khan, Ammad Hassan & Akram, Waseem, 2021. "Investigating users' travel behaviours and perceptions of single-corridor BRT: Lessons from Lahore," Journal of Transport Geography, Elsevier, vol. 91(C).
  9. Eneko Echaniz & Chinh Ho & Andres Rodriguez & Luigi dell’Olio, 2020. "Modelling user satisfaction in public transport systems considering missing information," Transportation, Springer, vol. 47(6), pages 2903-2921, December.
  10. Jaime Allen & Juan Carlos Muñoz & Juan Ortúzar, 2020. "On the effect of operational service attributes on transit satisfaction," Transportation, Springer, vol. 47(5), pages 2307-2336, October.
  11. de Oña, Juan & de Oña, Rocío & Eboli, Laura & Mazzulla, Gabriella, 2013. "Perceived service quality in bus transit service: A structural equation approach," Transport Policy, Elsevier, vol. 29(C), pages 219-226.
  12. Chakrabarti, Sandip & Giuliano, Genevieve, 2015. "Does service reliability determine transit patronage? Insights from the Los Angeles Metro bus system," Transport Policy, Elsevier, vol. 42(C), pages 12-20.
  13. Amirali Soltanpour & Mahmoud Mesbah & Meeghat Habibian, 2020. "Customer satisfaction in urban rail: a study on transferability of structural equation models," Public Transport, Springer, vol. 12(1), pages 123-146, March.
  14. Bajada, Thérèse & Titheridge, Helena, 2016. "To contract or to operate publicly? Observations from the bus service reform transition process in Malta," Research in Transportation Economics, Elsevier, vol. 59(C), pages 281-291.
  15. Chauhan, Vivek & Gupta, Akshay & Parida, Manoranjan, 2021. "Demystifying service quality of Multimodal Transportation Hub (MMTH) through measuring users’ satisfaction of public transport," Transport Policy, Elsevier, vol. 102(C), pages 47-60.
  16. Ratanavaraha, Vatanavongs & Jomnonkwao, Sajjakaj, 2014. "Model of users׳ expectations of drivers of sightseeing buses: confirmatory factor analysis," Transport Policy, Elsevier, vol. 36(C), pages 253-262.
  17. Pezhman Alborzi, 2021. "The Relationship between Passengers' Satisfaction of Urban Road Transport Services and Their Sense of Belonging," Environmental Management and Sustainable Development, Macrothink Institute, vol. 10(3), pages 89-96, August.
  18. Mahmood Mahmoodi Nesheli & Avishai (Avi) Ceder & Robin Brissaud, 2017. "Public transport service-quality elements based on real-time operational tactics," Transportation, Springer, vol. 44(5), pages 957-975, September.
  19. Juan de Oña & Rocio de Oña, 2015. "Quality of Service in Public Transport Based on Customer Satisfaction Surveys: A Review and Assessment of Methodological Approaches," Transportation Science, INFORMS, vol. 49(3), pages 605-622, August.
  20. Alpu, Ozlem, 2015. "A methodology for evaluating satisfaction with high-speed train services: A case study in Turkey," Transport Policy, Elsevier, vol. 44(C), pages 151-157.
  21. Ratanavaraha, Vatanavongs & Jomnonkwao, Sajjakaj & Khampirat, Buratin & Watthanaklang, Duangdao & Iamtrakul, Pawinee, 2016. "The complex relationship between school policy, service quality, satisfaction, and loyalty for educational tour bus services: A multilevel modeling approach," Transport Policy, Elsevier, vol. 45(C), pages 116-126.
  22. Epstein, Bryan & Givoni, Moshe, 2016. "Analyzing the gap between the QOS demanded by PT users and QOS supplied by service operators," Transportation Research Part A: Policy and Practice, Elsevier, vol. 94(C), pages 622-637.
  23. Tiglao, Noriel Christopher C. & De Veyra, Janna M. & Tolentino, Niki Jon Y. & Tacderas, Mark Angelo Y., 2020. "The perception of service quality among paratransit users in Metro Manila using structural equations modelling (SEM) approach," Research in Transportation Economics, Elsevier, vol. 83(C).
  24. Jomnonkwao, Sajjakaj & Ratanavaraha, Vatanavongs, 2016. "Measurement modelling of the perceived service quality of a sightseeing bus service: An application of hierarchical confirmatory factor analysis," Transport Policy, Elsevier, vol. 45(C), pages 240-252.
  25. Efthymiou, Dimitrios & Antoniou, Constantinos & Tyrinopoulos, Yannis & Skaltsogianni, Eleana, 2018. "Factors affecting bus users’ satisfaction in times of economic crisis," Transportation Research Part A: Policy and Practice, Elsevier, vol. 114(PA), pages 3-12.
  26. Raky Julio & Andres Monzon & Yusak O. Susilo, 2024. "Identifying key elements for user satisfaction of bike-sharing systems: a combination of direct and indirect evaluations," Transportation, Springer, vol. 51(2), pages 407-438, April.
  27. Leong, Waiyan & Goh, Karen & Hess, Stephane & Murphy, Paul, 2016. "Improving bus service reliability: The Singapore experience," Research in Transportation Economics, Elsevier, vol. 59(C), pages 40-49.
  28. Chakrabarti, Sandip, 2015. "The demand for reliable transit service: New evidence using stop level data from the Los Angeles Metro bus system," Journal of Transport Geography, Elsevier, vol. 48(C), pages 154-164.
  29. Zheng, Zuduo & Washington, Simon & Hyland, Paul & Sloan, Keith & Liu, Yulin, 2016. "Preference heterogeneity in mode choice based on a nationwide survey with a focus on urban rail," Transportation Research Part A: Policy and Practice, Elsevier, vol. 91(C), pages 178-194.
  30. Radomíra Jordová & Hana Brůhová-Foltýnová, 2021. "Rise of a New Sustainable Urban Mobility Planning Paradigm in Local Governance: Does the SUMP Make a Difference?," Sustainability, MDPI, vol. 13(11), pages 1-18, May.
  31. Chica-Olmo, Jorge & Gachs-Sánchez, Héctor & Lizarraga, Carmen, 2018. "Route effect on the perception of public transport services quality," Transport Policy, Elsevier, vol. 67(C), pages 40-48.
  32. Karzan Ismael & Szabolcs Duleba, 2021. "Investigation of the Relationship between the Perceived Public Transport Service Quality and Satisfaction: A PLS-SEM Technique," Sustainability, MDPI, vol. 13(23), pages 1-20, November.
  33. Fu, Xue-mei & Zhang, Jiang-hua & Chan, Felix T.S., 2018. "Determinants of loyalty to public transit: A model integrating Satisfaction-Loyalty Theory and Expectation-Confirmation Theory," Transportation Research Part A: Policy and Practice, Elsevier, vol. 113(C), pages 476-490.
  34. Simone Borghesi & Chiara Calastri & Giorgio Fagiolo, 2014. "How do people choose their commuting mode? An evolutionary approach to transport choices," LEM Papers Series 2014/15, Laboratory of Economics and Management (LEM), Sant'Anna School of Advanced Studies, Pisa, Italy.
  35. Alonso, Borja & Barreda, Rosa & dell’Olio, Luigi & Ibeas, Angel, 2018. "Modelling user perception of taxi service quality," Transport Policy, Elsevier, vol. 63(C), pages 157-164.
  36. Hernandez, Sara & Monzon, Andres & de Oña, Rocío, 2016. "Urban transport interchanges: A methodology for evaluating perceived quality," Transportation Research Part A: Policy and Practice, Elsevier, vol. 84(C), pages 31-43.
  37. Irem Batool & Muhammad Irshad & Muhammad Abid, 2020. "A Policy Move towards Sustainable Urban Transport in Pakistan: Measuring the Social, Environmental and Economic Impacts of Lahore BRT System," Lahore Journal of Economics, Department of Economics, The Lahore School of Economics, vol. 25(1), pages 27-57, Jan-June.
  38. Grisé, Emily & El-Geneidy, Ahmed, 2017. "Evaluating the relationship between socially (dis)advantaged neighbourhoods and customer satisfaction of bus service in London, U.K," Journal of Transport Geography, Elsevier, vol. 58(C), pages 166-175.
  39. Cordera, Rubén & Luigi dell’Olio, & Sipone, Silvia & Moura, José Luis, 2024. "Modeling airport choice for a multi-airport area using a random parameter logit model," Research in Transportation Economics, Elsevier, vol. 104(C).
  40. Tuan, Vu Anh & Van Truong, Nguyen & Tetsuo, Shimizu & An, Nguyen Ngoc, 2022. "Public transport service quality: Policy prioritization strategy in the importance-performance analysis and the three-factor theory frameworks," Transportation Research Part A: Policy and Practice, Elsevier, vol. 166(C), pages 118-134.
  41. Luo, Shuli & He, Sylvia Y. & Grant-Muller, Susan & Song, Linqi, 2023. "Influential factors in customer satisfaction of transit services: Using crowdsourced data to capture the heterogeneity across individuals, space and time," Transport Policy, Elsevier, vol. 131(C), pages 173-183.
  42. van Lierop, Dea & El-Geneidy, Ahmed, 2016. "Enjoying loyalty: The relationship between service quality, customer satisfaction, and behavioral intentions in public transit," Research in Transportation Economics, Elsevier, vol. 59(C), pages 50-59.
  43. Zhang, Chunqin & Liu, Yong & Lu, Weite & Xiao, Guangnian, 2019. "Evaluating passenger satisfaction index based on PLS-SEM model: Evidence from Chinese public transport service," Transportation Research Part A: Policy and Practice, Elsevier, vol. 120(C), pages 149-164.
  44. Ahern, Zeke & Paz, Alexander & Corry, Paul, 2022. "Approximate multi-objective optimization for integrated bus route design and service frequency setting," Transportation Research Part B: Methodological, Elsevier, vol. 155(C), pages 1-25.
  45. Luis A. Guzman & Victor A. Cantillo-Garcia & Julian Arellana & Olga L. Sarmiento, 2023. "User expectations and perceptions towards new public transport infrastructure: evaluating a cable car in Bogotá," Transportation, Springer, vol. 50(3), pages 751-771, June.
  46. Grisé, Emily & El-Geneidy, Ahmed, 2018. "Where is the happy transit rider? Evaluating satisfaction with regional rail service using a spatial segmentation approach," Transportation Research Part A: Policy and Practice, Elsevier, vol. 114(PA), pages 84-96.
  47. Aydin, Nezir, 2017. "A fuzzy-based multi-dimensional and multi-period service quality evaluation outline for rail transit systems," Transport Policy, Elsevier, vol. 55(C), pages 87-98.
  48. Ojeda Diaz, Alfredo J. & Cantillo, Víctor & Arellana, Julián, 2023. "Understanding how individuals perceive changes in the built environment and the transport system after implementing a BRT system. The case of Barranquilla, Colombia," Journal of Transport Geography, Elsevier, vol. 110(C).
  49. Yuning Wang & Zhe Zhang & Mengyuan Zhu & Hexian Wang, 2020. "The Impact of Service Quality and Customer Satisfaction on Reuse Intention in Urban Rail Transit in Tianjin, China," SAGE Open, , vol. 10(1), pages 21582440198, January.
  50. Miriam Pirra & Ruggero G. Pensa, 2019. "Comparing Transport Quality Perception among Different Travellers in European Cities through Co-Cluster Analysis," Sustainability, MDPI, vol. 11(24), pages 1-17, December.
  51. Gadepalli, Ravi & Tiwari, Geetam & Bolia, Nomes, 2020. "Role of user's socio-economic and travel characteristics in mode choice between city bus and informal transit services: Lessons from household surveys in Visakhapatnam, India," Journal of Transport Geography, Elsevier, vol. 88(C).
  52. Ahmad Nazrul Hakimi Ibrahim & Muhamad Nazri Borhan & Mohd Haniff Osman & Muhamad Razuhanafi Mat Yazid & Munzilah Md. Rohani, 2022. "The Influence of Service Quality on User’s Perceived Satisfaction with Light Rail Transit Service in Klang Valley, Malaysia," Mathematics, MDPI, vol. 10(13), pages 1-21, June.
  53. David Hensher & Corinne Mulley, 2015. "Modal image: candidate drivers of preference differences for BRT and LRT," Transportation, Springer, vol. 42(1), pages 7-23, January.
  54. Echaniz, Eneko & dell’Olio, Luigi & Ibeas, Ángel, 2018. "Modelling perceived quality for urban public transport systems using weighted variables and random parameters," Transport Policy, Elsevier, vol. 67(C), pages 31-39.
  55. Laura Eboli & Gabriella Mazzulla, 2014. "Investigating the heterogeneity of bus users' preferences through discrete choice modelling," Transportation Planning and Technology, Taylor & Francis Journals, vol. 37(8), pages 695-710, December.
  56. Joewono, Tri B. & Tarigan, Ari K.M. & Susilo, Yusak O., 2016. "Road-based public transportation in urban areas of Indonesia: What policies do users expect to improve the service quality?," Transport Policy, Elsevier, vol. 49(C), pages 114-124.
  57. Chowdhury, Subeh & Ceder, Avishai (Avi) & Schwalger, Bradley, 2015. "The effects of travel time and cost savings on commuters’ decision to travel on public transport routes involving transfers," Journal of Transport Geography, Elsevier, vol. 43(C), pages 151-159.
  58. Rong, Rui & Liu, Lishan & Jia, Ning & Ma, Shoufeng, 2022. "Impact analysis of actual traveling performance on bus passenger’s perception and satisfaction," Transportation Research Part A: Policy and Practice, Elsevier, vol. 160(C), pages 80-100.
  59. Mohammad Rashid & Debapratim Pandit, 2017. "Determination of appropriate service quality attributes for household toilets in rural settlements of India based on user perception," Environment, Development and Sustainability: A Multidisciplinary Approach to the Theory and Practice of Sustainable Development, Springer, vol. 19(4), pages 1381-1406, August.
  60. Esmailpour, Javad & Aghabayk, Kayvan & Abrari Vajari, Mohammad & De Gruyter, Chris, 2020. "Importance – Performance Analysis (IPA) of bus service attributes: A case study in a developing country," Transportation Research Part A: Policy and Practice, Elsevier, vol. 142(C), pages 129-150.
  61. Paula Vicente & Abdul Suleman & Elizabeth Reis, 2020. "Index of Satisfaction with Public Transport: A Fuzzy Clustering Approach," Sustainability, MDPI, vol. 12(22), pages 1-19, November.
  62. Schelenz, Tomasz & Suescun, Ángel & Karlsson, MariAnne & Wikström, Li, 2013. "Decision making algorithm for bus passenger simulation during the vehicle design process," Transport Policy, Elsevier, vol. 25(C), pages 178-185.
  63. Ganji, S.S. & Ahangar, A.N. & Awasthi, Anjali & Jamshidi Bandari, Smaneh, 2021. "Psychological analysis of intercity bus passenger satisfaction using Q methodology," Transportation Research Part A: Policy and Practice, Elsevier, vol. 154(C), pages 345-363.
  64. Luo, Shuli & He, Sylvia Y., 2021. "Understanding gender difference in perceptions toward transit services across space and time: A social media mining approach," Transport Policy, Elsevier, vol. 111(C), pages 63-73.
  65. Saleem, Muhammad Abid & Afzal, Hanan & Ahmad, Farooq & Ismail, Hina & Nguyen, Ninh, 2023. "An exploration and importance-performance analysis of bus rapid transit systems’ service quality attributes: Evidence from an emerging economy," Transport Policy, Elsevier, vol. 141(C), pages 1-13.
  66. Barbosa, Samuel Borges & Ferreira, Marcelo Gitirana Gomes & Nickel, Elton Moura & Cruz, Jorge Alcides & Forcellini, Fernando Antônio & Garcia, Jéssica & Guerra, José Baltazar Salgueirinho Osório de An, 2017. "Multi-criteria analysis model to evaluate transport systems: An application in Florianópolis, Brazil," Transportation Research Part A: Policy and Practice, Elsevier, vol. 96(C), pages 1-13.
  67. Rojo, Marta & dell’Olio, Luigi & Gonzalo-Orden, Hernán & Ibeas, Ángel, 2015. "Inclusion of quality criteria in public bus service contracts in metropolitan areas," Transport Policy, Elsevier, vol. 42(C), pages 52-63.
  68. Bellizzi, Maria Grazia & dell'Olio, Luigi & Eboli, Laura & Mazzulla, Gabriella, 2020. "Heterogeneity in desired bus service quality from users’ and potential users’ perspective," Transportation Research Part A: Policy and Practice, Elsevier, vol. 132(C), pages 365-377.
  69. Sajjakaj Jomnonkwao & Chinnakrit Banyong & Supanida Nanthawong & Thananya Janhuaton & Vatanavongs Ratanavaraha & Thanapong Champahom & Pornsiri Jongkol, 2022. "Perceptions of Parents of the Quality of the Public Transport Services Used by Children to Commute to School," Sustainability, MDPI, vol. 14(20), pages 1-20, October.
  70. Md Rokibul Islam & Md Hadiuzzaman & Rajib Banik & Md Mehedi Hasnat & Sarder Rafee Musabbir & Sanjana Hossain, 2016. "Bus service quality prediction and attribute ranking: a neural network approach," Public Transport, Springer, vol. 8(2), pages 295-313, September.
  71. Hongjun Cui & Mingzhi Li & Minqing Zhu & Xinwei Ma, 2023. "Investigating the Impacts of Urban–Rural Bus Service Quality on Rural Residents’ Travel Choices Using an SEM–MNL Integration Model," Sustainability, MDPI, vol. 15(15), pages 1-22, August.
  72. Chiara Calastri & Simone Borghesi & Giorgio Fagiolo, 2019. "How do people choose their commuting mode? An evolutionary approach to travel choices," Economia Politica: Journal of Analytical and Institutional Economics, Springer;Fondazione Edison, vol. 36(3), pages 887-912, October.
  73. Miriam Pirra & Sofia Kalakou & Angela Carboni & Mariana Costa & Marco Diana & Ana Rita Lynce, 2021. "A Preliminary Analysis on Gender Aspects in Transport Systems and Mobility Services: Presentation of a Survey Design," Sustainability, MDPI, vol. 13(5), pages 1-20, March.
  74. Echaniz, Eneko & Ho, Chinh Q. & Rodriguez, Andres & dell'Olio, Luigi, 2019. "Comparing best-worst and ordered logit approaches for user satisfaction in transit services," Transportation Research Part A: Policy and Practice, Elsevier, vol. 130(C), pages 752-769.
  75. Mouwen, Arnoud, 2015. "Drivers of customer satisfaction with public transport services," Transportation Research Part A: Policy and Practice, Elsevier, vol. 78(C), pages 1-20.
  76. Andrey Sergeevich Mikhaylov & Ivan Sergeevich Gumenuk & Anna Alekseevna Mikhaylova, 2016. "Russian public transport system: the customers’ feedback on the service provision," Public Transport, Springer, vol. 8(1), pages 125-141, March.
  77. Rubén Cordera & Soledad Nogués & Esther González-González & Luigi dell’Olio, 2019. "Intra-Urban Spatial Disparities in User Satisfaction with Public Transport Services," Sustainability, MDPI, vol. 11(20), pages 1-22, October.
  78. Shreya Das & Debapratim Pandit, 2013. "Importance of user perception in evaluating level of service for bus transit for a developing country like India: a review," Transport Reviews, Taylor & Francis Journals, vol. 33(4), pages 402-420, July.
  79. Mustafa Hamurcu & Tamer Eren, 2020. "Electric Bus Selection with Multicriteria Decision Analysis for Green Transportation," Sustainability, MDPI, vol. 12(7), pages 1-19, April.
  80. Xiaoqi Feng & Zhiqiang Feng & Thomas Astell-Burt, 2017. "Perceived public transport infrastructure modifies the association between public transport use and mental health: Multilevel analyses from the United Kingdom," PLOS ONE, Public Library of Science, vol. 12(8), pages 1-17, August.
  81. Xuemei Fu & Zhicai Juan, 2017. "Drivers of transit service loyalty considering heterogeneity between user segments," Transportation Planning and Technology, Taylor & Francis Journals, vol. 40(5), pages 611-623, July.
  82. Eric N. AIDOO & William AGYEMANG & Jane E. MONKAH & Francis K. AFUKAAR, 2013. "pASSENGER’S SATISFACTION WITH PUBLIC BUS TRANSPORT SERVICES IN GHANA: A CASE STUDY OF KUMASI–ACCRA ROUTE," Theoretical and Empirical Researches in Urban Management, Research Centre in Public Administration and Public Services, Bucharest, Romania, vol. 8(2), pages 33-44, May.
  83. Pandit, Debapratim & Sharma, Deepa, 2022. "Expected service dimensions and service levels for paratransit considering future mobility needs in emerging countries," Transportation Research Part A: Policy and Practice, Elsevier, vol. 162(C), pages 1-13.
  84. Rahman, Farzana & Das, Tanmay & Hadiuzzaman, Md & Hossain, Sanjana, 2016. "Perceived service quality of paratransit in developing countries: A structural equation approach," Transportation Research Part A: Policy and Practice, Elsevier, vol. 93(C), pages 23-38.
  85. Sun, Shichao & Xu, Lingyu & Yao, Yukun & Duan, Zhengyu, 2021. "Investigating the determinants to retain spurious-loyalty passengers: A data-fusion based approach," Transportation Research Part A: Policy and Practice, Elsevier, vol. 152(C), pages 70-83.
  86. Sajjakaj Jomnonkwao & Onanong Sangphong & Buratin Khampirat & Siradol Siridhara & Vatanavongs Ratanavaraha, 2016. "Public transport promotion policy on campus: evidence from Suranaree University in Thailand," Public Transport, Springer, vol. 8(2), pages 185-203, September.
  87. Aydin, Nezir & Celik, Erkan & Gumus, Alev Taskin, 2015. "A hierarchical customer satisfaction framework for evaluating rail transit systems of Istanbul," Transportation Research Part A: Policy and Practice, Elsevier, vol. 77(C), pages 61-81.
  88. Hensher, David A. & Ho, Chinh & Mulley, Corinne, 2015. "Identifying preferences for public transport investments under a constrained budget," Transportation Research Part A: Policy and Practice, Elsevier, vol. 72(C), pages 27-46.
  89. Guirao, Begoña & García-Pastor, Antonio & López-Lambas, María Eugenia, 2016. "The importance of service quality attributes in public transportation: Narrowing the gap between scientific research and practitioners' needs," Transport Policy, Elsevier, vol. 49(C), pages 68-77.
  90. Junya Kumagai & Mihoko Wakamatsu & Shunsuke Managi, 2021. "Do commuters adapt to in-vehicle crowding on trains?," Transportation, Springer, vol. 48(5), pages 2357-2399, October.
  91. Soto, Jose & Orozco-Fontalvo, Mauricio & Useche, Sergio A., 2022. "Public transportation and fear of crime at BRT Systems: Approaching to the case of Barranquilla (Colombia) through integrated choice and latent variable models," Transportation Research Part A: Policy and Practice, Elsevier, vol. 155(C), pages 142-160.
  92. Nkurunziza, Alphonse & Zuidgeest, Mark & Brussel, Mark & Van den Bosch, Frans, 2012. "Spatial variation of transit service quality preferences in Dar-es-Salaam," Journal of Transport Geography, Elsevier, vol. 24(C), pages 12-21.
  93. Juan Oña & Rocío Oña & Griselda López, 2016. "Transit service quality analysis using cluster analysis and decision trees: a step forward to personalized marketing in public transportation," Transportation, Springer, vol. 43(5), pages 725-747, September.
  94. Silvia Sipone & Víctor Abella-García & Marta Rojo & Luigi dell’Olio, 2021. "Using ClassCraft to Improve Primary School Students’ Knowledge and Interest in Sustainable Mobility," Sustainability, MDPI, vol. 13(17), pages 1-21, September.
  95. Iván Manuel Mendoza-Arango & Eneko Echaniz & Luigi dell’Olio & Eduardo Gutiérrez-González, 2020. "Weighted Variables Using Best-Worst Scaling in Ordered Logit Models for Public Transit Satisfaction," Sustainability, MDPI, vol. 12(13), pages 1-20, July.
  96. Machado-León, José Luis & de Oña, Rocío & Baouni, Tahar & de Oña, Juan, 2017. "Railway transit services in Algiers: priority improvement actions based on users perceptions," Transport Policy, Elsevier, vol. 53(C), pages 175-185.
  97. Hartleb, J. & Schmidt, M.E. & Friedrich, M. & Huisman, D., 2019. "A good or a bad timetable: Do different evaluation functions agree?," ERIM Report Series Research in Management ERS-2019-002-LIS, Erasmus Research Institute of Management (ERIM), ERIM is the joint research institute of the Rotterdam School of Management, Erasmus University and the Erasmus School of Economics (ESE) at Erasmus University Rotterdam.
  98. Link, Heike, 2019. "The impact of including service quality into efficiency analysis: The case of franchising regional rail passenger serves in Germany," Transportation Research Part A: Policy and Practice, Elsevier, vol. 119(C), pages 284-300.
  99. Wan, Dan & Kamga, Camille & Liu, Jun & Sugiura, Aaron & Beaton, Eric B., 2016. "Rider perception of a “light” Bus Rapid Transit system - The New York City Select Bus Service," Transport Policy, Elsevier, vol. 49(C), pages 41-55.
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