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Travel satisfaction with public transport: Determinants, user classes, regional disparities and their evolution

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  1. Yanan Gao & Soora Rasouli & Harry Timmermans & Yuanqing Wang, 2020. "Prevalence of alternative processing rules in the formation of daily travel satisfaction in the context multi-trip, multi-stage, multi-attribute travel experiences," Transportation, Springer, vol. 47(3), pages 1199-1221, June.
  2. Eneko Echaniz & Chinh Ho & Andres Rodriguez & Luigi dell’Olio, 2020. "Modelling user satisfaction in public transport systems considering missing information," Transportation, Springer, vol. 47(6), pages 2903-2921, December.
  3. Eboli, Laura & Forciniti, Carmen & Mazzulla, Gabriella, 2018. "Spatial variation of the perceived transit service quality at rail stations," Transportation Research Part A: Policy and Practice, Elsevier, vol. 114(PA), pages 67-83.
  4. Tae‐Hyoung Tommy Gim, 2020. "The relationship between overall happiness and perceived transportation services relative to other individual and environmental variables," Growth and Change, Wiley Blackwell, vol. 51(2), pages 712-733, June.
  5. Amirali Soltanpour & Mahmoud Mesbah & Meeghat Habibian, 2020. "Customer satisfaction in urban rail: a study on transferability of structural equation models," Public Transport, Springer, vol. 12(1), pages 123-146, March.
  6. Jonas De Vos & E. Owen D. Waygood & Laurence Letarte & Mengqiu Cao, 2022. "Do frequent satisfying trips by public transport impact its intended use in later life?," Transportation, Springer, vol. 49(4), pages 1245-1263, August.
  7. Muhammad Zudhy Irawan & Prawira Fajarindra Belgiawan & Tri Basuki Joewono & Nurvita I. M. Simanjuntak, 2020. "Do motorcycle-based ride-hailing apps threaten bus ridership? A hybrid choice modeling approach with latent variables," Public Transport, Springer, vol. 12(1), pages 207-231, March.
  8. Jesper Bláfoss Ingvardson & Otto Anker Nielsen, 2022. "The influence of vicinity to stations, station characteristics and perceived safety on public transport mode choice: a case study from Copenhagen," Public Transport, Springer, vol. 14(2), pages 459-480, June.
  9. Roberto F. Abenoza & Oded Cats & Yusak O. Susilo, 2019. "How does travel satisfaction sum up? An exploratory analysis in decomposing the door-to-door experience for multimodal trips," Transportation, Springer, vol. 46(5), pages 1615-1642, October.
  10. Audronė Minelgaitė & Renata Dagiliūtė & Genovaitė Liobikienė, 2020. "The Usage of Public Transport and Impact of Satisfaction in the European Union," Sustainability, MDPI, vol. 12(21), pages 1-13, November.
  11. Yuzhao Zhang & Jianqiang Wang & Wenjuan Cai, 2019. "Passengers’ Demand Characteristics Experimental Analysis of EMU Trains with Sleeping Cars in Northwest China," Sustainability, MDPI, vol. 11(19), pages 1-17, September.
  12. Ittamalla, Rajesh & Srinivas Kumar, Daruri Venkata, 2021. "Determinants of holistic passenger experience in public transportation: Scale development and validation," Journal of Retailing and Consumer Services, Elsevier, vol. 61(C).
  13. Fuquan Pan & Shuai Cheng & Haitao Pan & Shiwei Li & Lixia Zhang & Jinshun Yang, 2024. "Satisfaction Analysis of Urban Rail Transit Based on the Personal Characteristics of Passengers," Sustainability, MDPI, vol. 16(9), pages 1-19, April.
  14. Raky Julio & Andres Monzon & Yusak O. Susilo, 2024. "Identifying key elements for user satisfaction of bike-sharing systems: a combination of direct and indirect evaluations," Transportation, Springer, vol. 51(2), pages 407-438, April.
  15. Chen, Chien-fei & Zarazua de Rubens, Gerardo & Noel, Lance & Kester, Johannes & Sovacool, Benjamin K., 2020. "Assessing the socio-demographic, technical, economic and behavioral factors of Nordic electric vehicle adoption and the influence of vehicle-to-grid preferences," Renewable and Sustainable Energy Reviews, Elsevier, vol. 121(C).
  16. Jurikovič Martin & Tomeš Zdeněk, 2017. "Public and Private Provision of Railway Services: A Case Study from Slovakia," Review of Network Economics, De Gruyter, vol. 16(2), pages 187-201, June.
  17. Emine Coruh & Faruk Urak & Abdulbaki Bilgic & Steven T. Yen, 2022. "The role of household demographic factors in shaping transportation spending in Turkey," Environment, Development and Sustainability: A Multidisciplinary Approach to the Theory and Practice of Sustainable Development, Springer, vol. 24(3), pages 3485-3517, March.
  18. Mayara Moraes Monteiro & João de Abreu e Silva & Jesper Bláfoss Ingvardson & Otto Anker Nielsen & Jorge Pinho de Sousa, 2021. "Public Transport Use and Satisfaction by International Students and Researchers," Sustainability, MDPI, vol. 13(15), pages 1-17, July.
  19. Rafiq, Rezwana & McNally, Michael G., 2021. "Heterogeneity in Activity-travel Patterns of Public Transit Users: An Application of Latent Class Analysis," Transportation Research Part A: Policy and Practice, Elsevier, vol. 152(C), pages 1-18.
  20. Mandhani, Jyoti & Nayak, Jogendra Kumar & Parida, Manoranjan, 2020. "Interrelationships among service quality factors of Metro Rail Transit System: An integrated Bayesian networks and PLS-SEM approach," Transportation Research Part A: Policy and Practice, Elsevier, vol. 140(C), pages 320-336.
  21. Beck, Matthew J. & Hensher, David A., 2022. "Working from home in Australia in 2020: Positives, negatives and the potential for future benefits to transport and society," Transportation Research Part A: Policy and Practice, Elsevier, vol. 158(C), pages 271-284.
  22. Guan, Xiaodong & Wang, Donggen, 2024. "Examining the roles of transport captivity and travel dissonance in travel satisfaction," Transportation Research Part A: Policy and Practice, Elsevier, vol. 182(C).
  23. Luo, Shuli & He, Sylvia Y. & Grant-Muller, Susan & Song, Linqi, 2023. "Influential factors in customer satisfaction of transit services: Using crowdsourced data to capture the heterogeneity across individuals, space and time," Transport Policy, Elsevier, vol. 131(C), pages 173-183.
  24. Juan de Oña, 2022. "Service quality, satisfaction and behavioral intentions towards public transport from the point of view of private vehicle users," Transportation, Springer, vol. 49(1), pages 237-269, February.
  25. Rubensson, Isak & Börjesson, Maria, 2018. "Satisfaction with crowding in public transport," Working papers in Transport Economics 2018:6, CTS - Centre for Transport Studies Stockholm (KTH and VTI).
  26. Le Yu & Binglei Xie & Edwin H. W. Chan, 2018. "How does the Built Environment Influence Public Transit Choice in Urban Villages in China?," Sustainability, MDPI, vol. 11(1), pages 1-15, December.
  27. Salonen, Arto O., 2018. "Passenger's subjective traffic safety, in-vehicle security and emergency management in the driverless shuttle bus in Finland," Transport Policy, Elsevier, vol. 61(C), pages 106-110.
  28. Ji, Yanjie & Gao, Liangpeng & Chen, Dandan & Ma, Xinwei & Zhang, Ruochen, 2018. "How does a static measure influence passengers’ boarding behaviors and bus dwell time? Simulated evidence from Nanjing bus stations," Transportation Research Part A: Policy and Practice, Elsevier, vol. 110(C), pages 13-25.
  29. Grisé, Emily & El-Geneidy, Ahmed, 2018. "Where is the happy transit rider? Evaluating satisfaction with regional rail service using a spatial segmentation approach," Transportation Research Part A: Policy and Practice, Elsevier, vol. 114(PA), pages 84-96.
  30. de Oña, Juan & Estévez, Esperanza & de Oña, Rocío, 2021. "How does private vehicle users perceive the public transport service quality in large metropolitan areas? A European comparison," Transport Policy, Elsevier, vol. 112(C), pages 173-188.
  31. Yuan, Yalong & Yang, Min & Feng, Tao & Rasouli, Soora & Li, Dawei & Ruan, Xinpei, 2021. "Heterogeneity in passenger satisfaction with air-rail integration services: Results of a finite mixture partial least squares model," Transportation Research Part A: Policy and Practice, Elsevier, vol. 147(C), pages 133-158.
  32. Soza-Parra, Jaime & Raveau, Sebastián & Muñoz, Juan Carlos & Cats, Oded, 2019. "The underlying effect of public transport reliability on users’ satisfaction," Transportation Research Part A: Policy and Practice, Elsevier, vol. 126(C), pages 83-93.
  33. Miriam Pirra & Ruggero G. Pensa, 2019. "Comparing Transport Quality Perception among Different Travellers in European Cities through Co-Cluster Analysis," Sustainability, MDPI, vol. 11(24), pages 1-17, December.
  34. Gao, Yanan & Rasouli, Soora & Timmermans, Harry & Wang, Yuanqing, 2018. "Trip stage satisfaction of public transport users: A reference-based model incorporating trip attributes, perceived service quality, psychological disposition and difference tolerance," Transportation Research Part A: Policy and Practice, Elsevier, vol. 118(C), pages 759-775.
  35. Eldeeb, Gamal & Mohamed, Moataz, 2022. "Consumers oriented investments in transit service quality improvements: The best bang for your buck," Research in Transportation Economics, Elsevier, vol. 94(C).
  36. Xuan Li & Toshiyuki Yamamoto & Tao Yan & Lili Lu & Xiaofei Ye, 2020. "First Train Timetabling for Urban Rail Transit Networks with Maximum Passenger Transfer Satisfaction," Sustainability, MDPI, vol. 12(10), pages 1-22, May.
  37. Abenoza, Roberto F. & Ettema, Dick F. & Susilo, Yusak O., 2018. "Do accessibility, vulnerability, opportunity, and travel characteristics have uniform impacts on the traveler’s experience?," Transportation Research Part A: Policy and Practice, Elsevier, vol. 114(PA), pages 38-51.
  38. Chee, Pei Nen Esther & Susilo, Yusak O. & Wong, Yiik Diew, 2020. "Determinants of intention-to-use first-/last-mile automated bus service," Transportation Research Part A: Policy and Practice, Elsevier, vol. 139(C), pages 350-375.
  39. Abenoza, Roberto F. & Liu, Chengxi & Cats, Oded & Susilo, Yusak O., 2019. "What is the role of weather, built-environment and accessibility geographical characteristics in influencing travelers’ experience?," Transportation Research Part A: Policy and Practice, Elsevier, vol. 122(C), pages 34-50.
  40. Rong, Rui & Liu, Lishan & Jia, Ning & Ma, Shoufeng, 2022. "Impact analysis of actual traveling performance on bus passenger’s perception and satisfaction," Transportation Research Part A: Policy and Practice, Elsevier, vol. 160(C), pages 80-100.
  41. Ni, Anning & Zhang, Chunqin & Hu, Yuting & Lu, Weite & Li, Hongwei, 2020. "Influence mechanism of the corporate image on passenger satisfaction with public transport in China," Transport Policy, Elsevier, vol. 94(C), pages 54-65.
  42. Wang, Yucheng & Gao, Yanan, 2022. "Travel satisfaction and travel well-being: Which is more related to travel choice behaviour in the post COVID-19 pandemic? Evidence from public transport travellers in Xi’an, China," Transportation Research Part A: Policy and Practice, Elsevier, vol. 166(C), pages 218-233.
  43. Deka, Devajyoti & Carnegie, Jon, 2021. "Predicting transit mode choice of New Jersey workers commuting to New York City from a stated preference survey," Journal of Transport Geography, Elsevier, vol. 91(C).
  44. Sovacool, Benjamin K. & Baum, Chad M. & Fritz, Livia, 2024. "Minority groups, Indigenousness and Indigeneity, and place in social perceptions of future climate interventions," World Development, Elsevier, vol. 183(C).
  45. Weckström, Christoffer & Mladenović, Miloš N. & Kujala, Rainer & Saramäki, Jari, 2021. "Navigability assessment of large-scale redesigns in nine public transport networks: Open timetable data approach," Transportation Research Part A: Policy and Practice, Elsevier, vol. 147(C), pages 212-229.
  46. Alejandro Sánchez-Atondo & Leonel García & Julio Calderón-Ramírez & José Manuel Gutiérrez-Moreno & Alejandro Mungaray-Moctezuma, 2020. "Understanding Public Transport Ridership in Developing Countries to Promote Sustainable Urban Mobility: A Case Study of Mexicali, Mexico," Sustainability, MDPI, vol. 12(8), pages 1-21, April.
  47. Gamal Eldeeb & Moataz Mohamed, 2020. "Understanding the Transit Market: A Persona-Based Approach for Preferences Quantification," Sustainability, MDPI, vol. 12(9), pages 1-20, May.
  48. Sajjakaj Jomnonkwao & Chinnakrit Banyong & Supanida Nanthawong & Thananya Janhuaton & Vatanavongs Ratanavaraha & Thanapong Champahom & Pornsiri Jongkol, 2022. "Perceptions of Parents of the Quality of the Public Transport Services Used by Children to Commute to School," Sustainability, MDPI, vol. 14(20), pages 1-20, October.
  49. de Oña, Juan, 2021. "Understanding the mediator role of satisfaction in public transport: A cross-country analysis," Transport Policy, Elsevier, vol. 100(C), pages 129-149.
  50. Miriam Pirra & Sofia Kalakou & Angela Carboni & Mariana Costa & Marco Diana & Ana Rita Lynce, 2021. "A Preliminary Analysis on Gender Aspects in Transport Systems and Mobility Services: Presentation of a Survey Design," Sustainability, MDPI, vol. 13(5), pages 1-20, March.
  51. Chandra Mahapatra, Subas & Bellamkonda, Raja Shekhar, 2023. "Higher expectations of passengers do really sense: Development and validation a multiple scale-FliQual for air transport service quality," Journal of Retailing and Consumer Services, Elsevier, vol. 70(C).
  52. Chen, Pengfang & Zhang, Xiaoqiang & Gao, Dongsheng, 2024. "Preference heterogeneity analysis on train choice behaviour of high-speed railway passengers: A case study in China," Transportation Research Part A: Policy and Practice, Elsevier, vol. 188(C).
  53. Echaniz, Eneko & Ho, Chinh Q. & Rodriguez, Andres & dell'Olio, Luigi, 2019. "Comparing best-worst and ordered logit approaches for user satisfaction in transit services," Transportation Research Part A: Policy and Practice, Elsevier, vol. 130(C), pages 752-769.
  54. Sovacool, Benjamin K. & Kester, Johannes & Noel, Lance & de Rubens, Gerardo Zarazua, 2019. "Income, political affiliation, urbanism and geography in stated preferences for electric vehicles (EVs) and vehicle-to-grid (V2G) technologies in Northern Europe," Journal of Transport Geography, Elsevier, vol. 78(C), pages 214-229.
  55. Rubén Cordera & Soledad Nogués & Esther González-González & Luigi dell’Olio, 2019. "Intra-Urban Spatial Disparities in User Satisfaction with Public Transport Services," Sustainability, MDPI, vol. 11(20), pages 1-22, October.
  56. Luna-Cortés, Gonzalo, 2020. "Stress perceived by foreigners that use public transportation in Bogotá (Colombia)," Research in Transportation Economics, Elsevier, vol. 80(C).
  57. Eldeeb, Gamal & Mohamed, Moataz, 2020. "Quantifying preference heterogeneity in transit service desired quality using a latent class choice model," Transportation Research Part A: Policy and Practice, Elsevier, vol. 139(C), pages 119-133.
  58. Giorgio Besagni & Marco Borgarello, 2020. "The socio-demographic dimensions of the private transportation emissions," ECONOMICS AND POLICY OF ENERGY AND THE ENVIRONMENT, FrancoAngeli Editore, vol. 0(1), pages 13-24.
  59. Yu, Le & Xie, Binglei & Chan, Edwin H.W., 2019. "Exploring impacts of the built environment on transit travel: Distance, time and mode choice, for urban villages in Shenzhen, China," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 132(C), pages 57-71.
  60. Muhamad Rizki & Tri Basuki Joewono & Dimas Bayu Endrayana Dharmowijoyo & Dwi Prasetyanto, 2021. "The Effects of On- and Before- Journey Advantages Using Ride-Sourcing in Indonesia," Sustainability, MDPI, vol. 13(19), pages 1-20, October.
  61. Yuan, Yalong & Yang, Min & Feng, Tao & Ma, Yafeng & Ren, Yifeng & Ruan, Xinpei, 2022. "Heterogeneity in the transfer time of air-rail intermodal passengers based on ticket booking data," Transportation Research Part A: Policy and Practice, Elsevier, vol. 165(C), pages 533-552.
  62. Catherine Y. P. Chan & Kwai-Sang Chin & Candace Chan & Kwok L. Tsui, 2019. "An analysis of passengers’ ride needs of urban rail transit services: application of quality function deployment," International Journal of Quality Innovation, Springer, vol. 5(1), pages 1-21, December.
  63. Jie Yang & Nirajan Shiwakoti & Richard Tay, 2023. "Passengers’ Perception of Satisfaction and Its Relationship with Travel Experience Attributes: Results from an Australian Survey," Sustainability, MDPI, vol. 15(8), pages 1-18, April.
  64. Lunke, Erik B. & Fearnley, N. & Aarhaug, J., 2021. "Public transport competitiveness vs. the car: Impact of relative journey time and service attributes," Research in Transportation Economics, Elsevier, vol. 90(C).
  65. Shuhao Zhao & Yumo Ni & Shunzhang Sun & Tian’ao Chang, 2023. "Passenger Satisfaction Evaluation and Achieving Sustainable Integrated Urban Transport: Structural Equation Analysis Based on Macau Data," Sustainability, MDPI, vol. 15(6), pages 1-16, March.
  66. Magalhães, David José Ahouagi Vaz de & Rivera-Gonzalez, Carlos, 2021. "Car users’ attitudes towards an enhanced bus system to mitigate urban congestion in a developing country," Transport Policy, Elsevier, vol. 110(C), pages 452-464.
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