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Consumers acceptance of artificially intelligent (AI) device use in service delivery

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  1. Xie, Yuguang & Liang, Changyong & Zhou, Peiyu & Jiang, Li, 2024. "Exploring the influence mechanism of chatbot-expressed humor on service satisfaction in online customer service," Journal of Retailing and Consumer Services, Elsevier, vol. 76(C).
  2. Zeng, Ying & Liu, Xinyi & Zhang, Xinyuan & Li, Zhiyong, 2024. "Retrospective of interdisciplinary research on robot services (1954–2023): From parasitism to symbiosis," Technology in Society, Elsevier, vol. 78(C).
  3. Prithvi Roy & Badrinarayan Srirangam Ramaprasad & Manan Chakraborty & Nandan Prabhu & Shreelatha Rao, 2024. "Customer Acceptance of Use of Artificial Intelligence in Hospitality Services: An Indian Hospitality Sector Perspective," Global Business Review, International Management Institute, vol. 25(3), pages 832-851, June.
  4. Song, C.S. & Kim, Y.-K. & Jo, B.W. & Park, S.-h., 2022. "Trust in humanoid robots in footwear stores: A large-N crisp-set qualitative comparative analysis (csQCA) model," Journal of Business Research, Elsevier, vol. 152(C), pages 251-264.
  5. Rizomyliotis, Ioannis & Kastanakis, Minas N. & Giovanis, Apostolos & Konstantoulaki, Kleopatra & Kostopoulos, Ioannis, 2022. "“How mAy I help you today?” The use of AI chatbots in small family businesses and the moderating role of customer affective commitment," Journal of Business Research, Elsevier, vol. 153(C), pages 329-340.
  6. Wang, Xiaoyi & Qiu, Xingyi, 2024. "The positive effect of artificial intelligence technology transparency on digital endorsers: Based on the theory of mind perception," Journal of Retailing and Consumer Services, Elsevier, vol. 78(C).
  7. Olivia Hornung & Stefan Smolnik, 2022. "AI invading the workplace: negative emotions towards the organizational use of personal virtual assistants," Electronic Markets, Springer;IIM University of St. Gallen, vol. 32(1), pages 123-138, March.
  8. Daniel Teodorescu & Kamer-Ainur Aivaz & Diane Paula Corine Vancea & Elena Condrea & Cristian Dragan & Ana Cornelia Olteanu, 2023. "Consumer Trust in AI Algorithms Used in E-Commerce: A Case Study of College Students at a Romanian Public University," Sustainability, MDPI, vol. 15(15), pages 1-15, August.
  9. Nicolae Istudor & Aura-Gabriela Socol & Marius-Corneliu Marinas & Cristian Socol, 2024. "Analysis of the Adequacy of Employees Skills for the Adoption of Artificial Intelligence in Central and Eastern European Countries," The AMFITEATRU ECONOMIC journal, Academy of Economic Studies - Bucharest, Romania, vol. 26(67), pages 703-703, August.
  10. Aubel Martin & Pikturniene Indre & Joye Yannick, 2022. "Risk Perception and Risk Behavior in Response to Service Robot Anthropomorphism in Banking," Journal of Management and Business Administration. Central Europe, Sciendo, vol. 30(2), pages 26-42, June.
  11. Sebastian Molinillo & Francisco Rejón-Guardia & Rafael Anaya-Sánchez, 2023. "Exploring the antecedents of customers’ willingness to use service robots in restaurants," Service Business, Springer;Pan-Pacific Business Association, vol. 17(1), pages 167-193, March.
  12. Lars Hornuf & Maximilian Meiler, 2024. "Factors Driving Adoption of Humanoid Service Robots in Banks," CESifo Working Paper Series 11366, CESifo.
  13. Song, Christina Soyoung, 2024. "Prescriptive multi-group networks: Humanoid service robots’ value co-creation and co-destruction potentials in apparel stores," Journal of Business Research, Elsevier, vol. 183(C).
  14. Yao, Qi & Hu, Chao & Zhou, Wenkai, 2024. "The impact of customer privacy concerns on service robot adoption intentions: A credence/experience service typology perspective," Technological Forecasting and Social Change, Elsevier, vol. 198(C).
  15. van de Sanden, Stephanie & Willems, Kim & Brengman, Malaika, 2022. "How customers motive attributions impact intentions to use an interactive kiosk in-store," Journal of Retailing and Consumer Services, Elsevier, vol. 66(C).
  16. Bosse, Douglas & Thompson, Steven & Ekman, Peter, 2023. "In consilium apparatus: Artificial intelligence, stakeholder reciprocity, and firm performance," Journal of Business Research, Elsevier, vol. 155(PA).
  17. Wei Wei & Jie Sun & Wei Miao & Tong Chen & Hanchu Sun & Shuyuan Lin & Chao Gu, 2024. "Using the Extended Unified Theory of Acceptance and Use of Technology to explore how to increase users’ intention to take a robotaxi," Palgrave Communications, Palgrave Macmillan, vol. 11(1), pages 1-14, December.
  18. Huang, Wenli & Pan, Xiaofeng & Peng, You & Lu, Yuan, 2024. "Senior tourists’ acceptance for tourism-related mobile apps: An integrated model based on BWS case 1 and ordered choice data," Journal of Retailing and Consumer Services, Elsevier, vol. 81(C).
  19. Shengliang Zhang & Xinfeng Lin & Xiaodong Li & Ai Ren, 2022. "Service robots’ anthropomorphism: dimensions, factors and internal relationships," Electronic Markets, Springer;IIM University of St. Gallen, vol. 32(1), pages 277-295, March.
  20. Koh, Le Yi & Yuen, Kum Fai, 2024. "The role of motivators, barriers, attractiveness, and positive emotions on consumers’ intention to adopt and resist self-driving delivery robots," Journal of Retailing and Consumer Services, Elsevier, vol. 81(C).
  21. Xu, Xing'an & Liu, Juan, 2022. "Artificial intelligence humor in service recovery," Annals of Tourism Research, Elsevier, vol. 95(C).
  22. Kayeser Fatima, Johra & Khan, Md Irfanuzzaman & Bahmannia, Somayeh & Chatrath, Sarvjeet Kaur & Dale, Naomi F. & Johns, Raechel, 2024. "Rapport with a chatbot? The underlying role of anthropomorphism in socio-cognitive perceptions of rapport and e-word of mouth," Journal of Retailing and Consumer Services, Elsevier, vol. 77(C).
  23. Norzelan, Nur Azira & Mohamed, Intan Salwani & Mohamad, Maslinawati, 2024. "Technology acceptance of artificial intelligence (AI) among heads of finance and accounting units in the shared service industry," Technological Forecasting and Social Change, Elsevier, vol. 198(C).
  24. Klaus, Phil & Zaichkowsky, Judith Lynne, 2022. "The convenience of shopping via voice AI: Introducing AIDM," Journal of Retailing and Consumer Services, Elsevier, vol. 65(C).
  25. Shengliang Zhang & Chaoying Huang & Xiaodong Li & Ai Ren, 2022. "Understanding Impacts of Service Robots with the Revised Gap Model," Sustainability, MDPI, vol. 14(5), pages 1-23, February.
  26. Rana, Nripendra P. & Pillai, Rajasshrie & Sivathanu, Brijesh & Malik, Nishtha, 2024. "Assessing the nexus of Generative AI adoption, ethical considerations and organizational performance," Technovation, Elsevier, vol. 135(C).
  27. Chengxiang Chu & Zhenyang Shen & Hanyi Xu & Qizhi Wei & Cong Cao, 2024. "How to avoid sinking in swamp: exploring the intentions of digitally disadvantaged groups to use a new public infrastructure that combines physical and virtual spaces," Palgrave Communications, Palgrave Macmillan, vol. 11(1), pages 1-17, December.
  28. Pelau Corina & Barbul Maria, 2021. "Consumers’ perception on the use of cognitive computing," Proceedings of the International Conference on Business Excellence, Sciendo, vol. 15(1), pages 639-649, December.
  29. Jaehye Suk & Xu Li & Hyesun Hwang, 2023. "A systematic review of consumer empowerment research trends: Evidence from esteemed consumer studies journals," Journal of Consumer Affairs, Wiley Blackwell, vol. 57(3), pages 1423-1452, July.
  30. Cheng-Feng Cheng & Chien-Che Huang & Ming-Chang Lin & Ta-Cheng Chen, 2023. "Exploring Effectiveness of Relationship Marketing on Artificial Intelligence Adopting Intention," SAGE Open, , vol. 13(4), pages 21582440231, December.
  31. Liu, Chih-Hsing & Horng, Jeou-Shyan & Chou, Sheng-Fang & Yu, Tai-Yi & Lee, Ming-Tsung & Lapuz, Maria Carmen B., 2023. "Discovery sustainable servicescape on behavioural intention practices and nationality: The moderating role of parasocial interaction," Journal of Retailing and Consumer Services, Elsevier, vol. 71(C).
  32. Song, Christina Soyoung & Kim, Youn-Kyung, 2022. "The role of the human-robot interaction in consumers’ acceptance of humanoid retail service robots," Journal of Business Research, Elsevier, vol. 146(C), pages 489-503.
  33. Janotta, Frederica & Hogreve, Jens, 2024. "Ready for take-off? The dual role of affective and cognitive evaluations in the adoption of Urban Air Mobility services," Transportation Research Part A: Policy and Practice, Elsevier, vol. 185(C).
  34. Peng Hu & Yaobin Lu & Yeming Gong, 2021. "Dual humanness and trust in conversational AI : A person-centered approach," Post-Print hal-03598766, HAL.
  35. Tzu-Hsin Chu & Cheng-Min Chao & Hsieh-Hsi Liu & Der-Fa Chen, 2022. "Developing an Extended Theory of UTAUT 2 Model to Explore Factors Influencing Taiwanese Consumer Adoption of Intelligent Elevators," SAGE Open, , vol. 12(4), pages 21582440221, December.
  36. Pelau Corina & Barbul Maria & Bojescu Irina, 2022. "A conceptual comparative approach on personal AI assistants and external service robots," Proceedings of the International Conference on Business Excellence, Sciendo, vol. 16(1), pages 1466-1474, August.
  37. Deng, Shichang & Zhang, Jingjing & Lin, Zhengnan & Li, Xiangqian, 2024. "Service staff makes me nervous: Exploring the impact of insecure attachment on AI service preference," Technological Forecasting and Social Change, Elsevier, vol. 198(C).
  38. Mengjun Li & Ayoung Suh, 2022. "Anthropomorphism in AI-enabled technology: A literature review," Electronic Markets, Springer;IIM University of St. Gallen, vol. 32(4), pages 2245-2275, December.
  39. Daniela Serban & Silvia Elena Cristache & Narcisa Georgeta Ciobotar & Laurentiu Gabriel Francu & Jiries Mansou, 2024. "Quantitative Evaluation of Willingness to Use Artificial Intelligence within Business and Economic Academic Environment," The AMFITEATRU ECONOMIC journal, Academy of Economic Studies - Bucharest, Romania, vol. 26(65), pages 259-259, February.
  40. Pramanik, Paritosh & Jana, Rabin K. & Ghosh, Indranil, 2024. "AI readiness enablers in developed and developing economies: Findings from the XGBoost regression and explainable AI framework," Technological Forecasting and Social Change, Elsevier, vol. 205(C).
  41. Wu, Xiaolong & Li, Shuhua & Guo, Yonglin & Fang, Shujie, 2024. "Human or AI robot? Who is fairer on the service organizational frontline," Journal of Business Research, Elsevier, vol. 181(C).
  42. Xianfeng Zhang & Yuxue Shi & Ting (Tina) Li & Yuxian Guan & Xinlei Cui, 2024. "How Do Virtual AI Streamers Influence Viewers’ Livestream Shopping Behavior? The Effects of Persuasive Factors and the Mediating Role of Arousal," Information Systems Frontiers, Springer, vol. 26(5), pages 1803-1834, October.
  43. Muzi Xie & Hong-bumm Kim, 2022. "User Acceptance of Hotel Service Robots Using the Quantitative Kano Model," Sustainability, MDPI, vol. 14(7), pages 1-20, March.
  44. Tao Zhou & Xiaoying Wu, 2024. "Examining user migration intention from social Q&A communities to generative AI," Palgrave Communications, Palgrave Macmillan, vol. 11(1), pages 1-10, December.
  45. Schmidt, Sebastian & Saraceni, Adriana, 2024. "Consumer acceptance of drone-based technology for last mile delivery," Research in Transportation Economics, Elsevier, vol. 103(C).
  46. Luo, Haohan & Liu, Xin & Lv, Xingyang & Hu, Yubei & Ahmad, Ali J., 2024. "Investors’ willingness to use robo-advisors: Extrapolating influencing factors based on the fiduciary duty of investment advisors," International Review of Economics & Finance, Elsevier, vol. 94(C).
  47. Khan, Ali Nawaz & Jabeen, Fauzia & Mehmood, Khalid & Ali Soomro, Mohsin & Bresciani, Stefano, 2023. "Paving the way for technological innovation through adoption of artificial intelligence in conservative industries," Journal of Business Research, Elsevier, vol. 165(C).
  48. Yuan, Chunlin & Zhang, Chenlei & Wang, Shuman, 2022. "Social anxiety as a moderator in consumer willingness to accept AI assistants based on utilitarian and hedonic values," Journal of Retailing and Consumer Services, Elsevier, vol. 65(C).
  49. Xu, Shibo & Zhang, Xiaoxue & Kim, Rohan & Su, Miao, 2024. "Anthropomorphic last-mile robots and consumer intention: An empirical test under a theoretical framework," Journal of Retailing and Consumer Services, Elsevier, vol. 81(C).
  50. Aubel Martin & Pikturniene Indre & Joye Yannick, 2022. "Risk Perception and Risk Behavior in Response to Service Robot Anthropomorphism in Banking," Journal of Management and Business Administration. Central Europe, Sciendo, vol. 30(1), pages 26-42, June.
  51. Agag, Gomaa & Eid, Riyad & Chaib Lababdi, Houyem & Abdelwahab, Mohamed & Aboul-Dahab, Sameh & Abdo, Said Shabban, 2024. "Understanding the impact of national culture differences on customers’ online social shopping behaviours," Journal of Retailing and Consumer Services, Elsevier, vol. 79(C).
  52. Liu, Xiaohui & He, Xiaoyu & Wang, Mengmeng & Shen, Huizhang, 2022. "What influences patients' continuance intention to use AI-powered service robots at hospitals? The role of individual characteristics," Technology in Society, Elsevier, vol. 70(C).
  53. Wenjia Li & Huangyi Ding & Jingjing Gui & Qinghe Tang, 2024. "Patient acceptance of medical service robots in the medical intelligence era: an empirical study based on an extended AI device use acceptance model," Palgrave Communications, Palgrave Macmillan, vol. 11(1), pages 1-13, December.
  54. Aw, Eugene Cheng-Xi & Tan, Garry Wei-Han & Cham, Tat-Huei & Raman, Ramakrishnan & Ooi, Keng-Boon, 2022. "Alexa, what's on my shopping list? Transforming customer experience with digital voice assistants," Technological Forecasting and Social Change, Elsevier, vol. 180(C).
  55. Xusen Cheng & Xiao Lin & Xiao-Liang Shen & Alex Zarifis & Jian Mou, 2022. "The dark sides of AI," Electronic Markets, Springer;IIM University of St. Gallen, vol. 32(1), pages 11-15, March.
  56. Zhu, Tengteng & Lin, Zhibin & Liu, Xin, 2023. "The future is now? Consumers' paradoxical expectations of human-like service robots," Technological Forecasting and Social Change, Elsevier, vol. 196(C).
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