Das Ombudsmannverfahren des Bundesverbandes deutscher Banken im Lichte von Kundenzufriedenheit und Kundenbindung
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References listed on IDEAS
- Andreas Herrmann & Michael D. Johnson, 1999. "Die Kundenzufriedenheit als Bestimmungsfaktor der Kundenbindung," Schmalenbach Journal of Business Research, Springer, vol. 51(6), pages 579-598, June.
- Bundschuh Karl Dietrich, 1998. "Erfahrungen mit dem Ombudsmannverfahren der Banken," Zeitschrift für Bankrecht und Bankwirtschaft (ZBB) / Journal of Banking Law and Banking (JBB), RWS Verlag, vol. 10(1), pages 2-6, February.
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Cited by:
- Fritsch, Michael & Stützer, Michael, 2006.
"Die Geografie der Kreativen Klasse in Deutschland,"
Freiberg Working Papers
2006/11, TU Bergakademie Freiberg, Faculty of Economics and Business Administration.
- Fritsch, Michael & Stuetzer, Michael, 2007. "Die Geographie der Kreativen Klasse in Deutschland [The Geography of the Creative Class in Germany]," MPRA Paper 21963, University Library of Munich, Germany.
- Körnert, Jan & Rossaro, Fabiana, 2004. "Der Eigenkapitalbeitrag in der Marktzinsmethode," Freiberg Working Papers 2004/11, TU Bergakademie Freiberg, Faculty of Economics and Business Administration.
- Felden, Carsten & Bock, Heiko & Gräning, André & Molotowa, Lana & Saat, Jan, 2006. "Evaluation von Algorithmen zur Textklassifikation," Freiberg Working Papers 2006/10, TU Bergakademie Freiberg, Faculty of Economics and Business Administration.
- Minuk, Olga & Rossaro, Fabiana & Walther, Ursula, 2005. "Zur Reform der Einlagensicherung in Weißrussland - Kritische Analyse und Vergleich mit dem Deutschen Einlagensicherungssystem," Freiberg Working Papers 2005/12, TU Bergakademie Freiberg, Faculty of Economics and Business Administration.
- Jacob, Dieter & Uhlig, Tilo & Stuhr, Constanze, 2005. "Bewertung der Immobilien von Akutkrankenhäusern der Regelversorgung unter Beachtung des neuen DRG-orientierten Vergütungssystems für stationäre Leistungen," Freiberg Working Papers 2005/02, TU Bergakademie Freiberg, Faculty of Economics and Business Administration.
- Grosse, Diana & Ullmann, Robert & Weyh, Enrico, 2006. "Die Führung innovativer Teams unter Berücksichtigung rechtlicher und psychologischer Aspekte," Freiberg Working Papers 2006/05, TU Bergakademie Freiberg, Faculty of Economics and Business Administration.
- Rogler, Silvia, 2006. "Vergleichbarkeit von Gesamt- und Umsatzkostenverfahren: Auswirkungen auf die Jahresabschlussanalyse," Freiberg Working Papers 2006/06, TU Bergakademie Freiberg, Faculty of Economics and Business Administration.
- Enke, Margit & Greschuchna, Larissa, 2005. "Aufbau von Vertrauen in Dienstleistungsinteraktionen durch Instrumente der Kommunikationspolitik - dargestellt am Beispiel der Beratung kleiner und mittlerer Unternehmen -," Freiberg Working Papers 2005/06, TU Bergakademie Freiberg, Faculty of Economics and Business Administration.
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More about this item
Keywords
Ombudsmann; Kundenzufriedenheit; Kundenbindung; ombudsman; customer satisfaction; customer loyalty;All these keywords.
JEL classification:
- G20 - Financial Economics - - Financial Institutions and Services - - - General
- M39 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Marketing and Advertising - - - Other
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