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How consumer animosity drives anti-consumption: A multi-country examination of social animosity

Author

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  • Krüger, Tinka
  • Hoffmann, Stefan
  • Nibat, Ipek N.
  • Mai, Robert
  • Trendel, Olivier
  • Görg, Holger
  • Lasarov, Wassili

Abstract

In times of uncertainty, the study of consumer animosity and how it affects anti-consumption behavior becomes more important for both academics and practitioners. This study focuses on the social nature of boycotts and contributes to the literature by analyzing the influence of normative components. The paper introduces and empirically validates the concept of social animosity as a moderator of animosity's negative effect on product judgments and boycotts. The cross-country study uses data from six countries to measure animosity effects on two target countries: Russia and the U.S. Results confirm that consumers' social animosity influences how animosity shapes their boycott intentions.

Suggested Citation

  • Krüger, Tinka & Hoffmann, Stefan & Nibat, Ipek N. & Mai, Robert & Trendel, Olivier & Görg, Holger & Lasarov, Wassili, 2024. "How consumer animosity drives anti-consumption: A multi-country examination of social animosity," Open Access Publications from Kiel Institute for the World Economy 302042, Kiel Institute for the World Economy (IfW Kiel).
    • Handle: RePEc:zbw:ifwkie:302042
    DOI: 10.1016/j.jretconser.2024.103990
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    Keywords

    Consumer animosity; Boycott; Boycott; Anti-consumption; Social animosity; Ethnocentrism;
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