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Migrants in the job centre: Qualitative findings on migrants' experiences with public employment support services in Germany

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  • Schneider, Jan
  • Fischer, Michael
  • Kovacheva, Vesela

Abstract

The inclusion of migrants into the labour market is considered a key issue in order to achieve better overall integration. However, compared to the German population, unemployment rates are around twice as high among foreigners. One important knob to improve access to the labour market lies in publicly funded counselling and services, a field which has undergone fundamental policy reforms in recent years. In order to illuminate the realities of everyday-encounters between authoritative services and unemployed migrants, to identify possible shortcomings and draw some conclusions for policy development, this paper focuses on the subjective views and experiences of migrants related to the various employment services and agencies. On the basis of a qualitative interview sample, several patterns of experiences within public employment-related agencies are identified, including the perceived role of counsellors, courses and training measures, questions of diversity, discrimination and transparency as well as the overall outcome in terms of job referral and service evaluation.

Suggested Citation

  • Schneider, Jan & Fischer, Michael & Kovacheva, Vesela, 2008. "Migrants in the job centre: Qualitative findings on migrants' experiences with public employment support services in Germany," HWWI Research Papers 3-16, Hamburg Institute of International Economics (HWWI).
    • Handle: RePEc:zbw:hwwirp:3-16
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    References listed on IDEAS

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    2. W. Eichhorst & M. Grienberger-Zingerle & R. Konle-Seidl, 2008. "Activation Policies in Germany: From Status Protection to Basic Income Support," Springer Books, in: Werner Eichhorst & Otto Kaufmann & Regina Konle-Seidl (ed.), Bringing the Jobless into Work?, pages 17-67, Springer.
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    6. Jacobi, Lena & Kluve, Jochen, 2006. "Before and After the Hartz Reforms: The Performance of Active Labour Market Policy in Germany," RWI Discussion Papers 41, RWI - Leibniz-Institut für Wirtschaftsforschung.
    7. repec:zbw:rwidps:0041 is not listed on IDEAS
    8. Jacobi, Lena & Kluve, Jochen, 2007. "Before and after the Hartz reforms: The performance of active labour market policy in Germany," Zeitschrift für ArbeitsmarktForschung - Journal for Labour Market Research, Institut für Arbeitsmarkt- und Berufsforschung (IAB), Nürnberg [Institute for Employment Research, Nuremberg, Germany], vol. 40(1), pages 45-64.
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    Cited by:

    1. René Lehwess-Litzmann & Janina Söhn, 2022. "Jobcenters’ strategies to promoting the inclusion of immigrant and native job seekers: a comparative analysis based on PASS survey data," Journal for Labour Market Research, Springer;Institute for Employment Research/ Institut für Arbeitsmarkt- und Berufsforschung (IAB), vol. 56(1), pages 1-24, December.
    2. Tolciu, Andreia & Schaland, Ann-Julia & El-Cherkeh, Tanja, 2010. "Migrant entrepreneurship in Hamburg: Results from a qualitative study with Turkish entrepreneurs," HWWI Research Papers 3-22, Hamburg Institute of International Economics (HWWI).

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