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Quality Perception in Utility Provision : A Conceptual and Empirical Approach

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  • World Bank

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  • World Bank, 2012. "Quality Perception in Utility Provision : A Conceptual and Empirical Approach," World Bank Publications - Reports 13007, The World Bank Group.
    • Handle: RePEc:wbk:wboper:13007
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    References listed on IDEAS

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    1. Peter, J Paul & Churchill, Gilbert A, Jr & Brown, Tom J, 1993. "Caution in the Use of Difference Scores in Consumer Research," Journal of Consumer Research, Journal of Consumer Research Inc., vol. 19(4), pages 655-662, March.
    2. Johnson, Michael D. & Fornell, Claes, 1991. "A framework for comparing customer satisfaction across individuals and product categories," Journal of Economic Psychology, Elsevier, vol. 12(2), pages 267-286, June.
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