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An overview of existing literature on public e-services

Author

Listed:
  • Davide Arduini

    (Department of Economics, Society & Politics, Università di Urbino "Carlo Bo")

  • Antonello Zanfei

    (Department of Economics, Society & Politics, Università di Urbino "Carlo Bo")

Abstract

Public e-services are a broad and growing research field in which scholars and practitioners from different domains are involved. However, the increasing attention devoted to public e-services only partially captures the extreme variety of aspects and implications of the diffusion of information and communication technologies at all levels of public administrations. The paper aims to develop a meta-analysis of the literature on the delivery, diffusion, adoption and impact of public e-services and examines differences in methodologies, approaches and key indicators across five service categories: eGovernment, eEducation, eHealth, Infomobility and eProcurement. We examined 751 articles appeared in 2000-2010 in the top international academic journals listed in the SSCI-ISI, as classified in the following fields: Communication, Economics, Education, Environmental Studies, Geography, Health Policy & Services, Information Science & Library Science, Law, Management, Planning & Development, Public Administration, Transportation and Urban Studies. We highlight a significant heterogeneity in scientific production across service domains, indicators used, and affiliation of authors. We also show an increasing diffusion of quantitative methods applied to different research fields which still appears to be constrained by data limitations. The overall picture emerging from the analysis is one characterized by largely unexplored service domains as well as scarcely analyzed issues both across and within individual service categories. Thus many research opportunities seem to emerge and need to be exploited from different disciplinary perspectives in this field of analysis.

Suggested Citation

  • Davide Arduini & Antonello Zanfei, 2012. "An overview of existing literature on public e-services," Working Papers 1214, University of Urbino Carlo Bo, Department of Economics, Society & Politics - Scientific Committee - L. Stefanini & G. Travaglini, revised 2012.
    • Handle: RePEc:urb:wpaper:12_14
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    References listed on IDEAS

    as
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    More about this item

    Keywords

    Bibliometrics; Meta-analysis; Innovation in services; Public e-services.;
    All these keywords.

    JEL classification:

    • H83 - Public Economics - - Miscellaneous Issues - - - Public Administration
    • O38 - Economic Development, Innovation, Technological Change, and Growth - - Innovation; Research and Development; Technological Change; Intellectual Property Rights - - - Government Policy

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