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An overview of scholarly research on public e-services? A meta-analysis of the literature

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  • Arduini, Davide
  • Zanfei, Antonello

Abstract

Public e-services are a broad and growing research field in which scholars and practitioners from different domains are involved. However, the increasing attention devoted to public e-services only partially captures the extreme variety of aspects and implications of the diffusion of information and communication technologies at all levels of public administrations. The paper aims to develop a meta-analysis of the literature on the delivery, diffusion, adoption and impact of public e-services and examines differences in methodologies, approaches and key indicators across five service categories: e-government, e-education, e-health, Infomobility and e-procurement. We examined 751 articles appeared in 2000–2010 in the top international academic journals listed in the SSCI-ISI, as classified in the following fields: Communication, Economics, Education, Environmental Studies, Geography, Health Policy and Services, Information Science and Library Science, Law, Management, Planning and Development, Public Administration, Transportation and Urban Studies. We highlight a significant heterogeneity in scientific production across service categories, indicators used, and affiliation of authors. We also show an increasing diffusion of quantitative methods applied to different research fields which still appears to be constrained by data limitations. The overall picture emerging from the analysis is one characterized by largely unexplored domains as well as scarcely analyzed issues both across and within individual service categories. Thus many research opportunities seem to emerge and need to be exploited from different disciplinary perspectives in this field of analysis.

Suggested Citation

  • Arduini, Davide & Zanfei, Antonello, 2014. "An overview of scholarly research on public e-services? A meta-analysis of the literature," Telecommunications Policy, Elsevier, vol. 38(5), pages 476-495.
    • Handle: RePEc:eee:telpol:v:38:y:2014:i:5:p:476-495
    DOI: 10.1016/j.telpol.2013.10.007
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    1. Alessandra Cepparulo & Antonello Zanfei, 2015. "La diffusione dei servizi online come indicatore della qualit? del settore pubblico," PRISMA Economia - Societ? - Lavoro, FrancoAngeli Editore, vol. 2015(1), pages 20-38.
    2. Faridah Djellal & Faïz Gallouj, 2018. "Fifteen advances in service innovation studies," Chapters, in: Ada Scupola & Lars Fuglsang (ed.), Services, Experiences and Innovation, chapter 3, pages 39-65, Edward Elgar Publishing.
    3. Sergio Scicchitano, 2018. "Commenti," PRISMA Economia - Societ? - Lavoro, FrancoAngeli Editore, vol. 2018(1-2), pages 119-123.
    4. Alessandra Cepparulo & Antonello Zanfei, 2019. "The diffusion of public eServices in European cities," Working Papers 1904, University of Urbino Carlo Bo, Department of Economics, Society & Politics - Scientific Committee - L. Stefanini & G. Travaglini, revised 2019.
    5. Svetlana E. Martynova & Yuri Glebovich Dmitriev & Marina M. Gajfullina & Yulia A. Totskaya, 2017. "“Service” Municipal Administration as Part of the Development of Youth Entrepreneurship in Russia," Social Indicators Research: An International and Interdisciplinary Journal for Quality-of-Life Measurement, Springer, vol. 133(3), pages 1151-1164, September.
    6. Emanuele Brancati & Raffaele Brancati & Dario Guarascio & Andrea Maresca & Manuel Romagnoli & Antonello Zanfei, 2018. "Firm-level Drivers of Export Performance and External Competitiveness in Italy," European Economy - Discussion Papers 087, Directorate General Economic and Financial Affairs (DG ECFIN), European Commission.
    7. Liliana Arroyo Moliner & Eva Gallardo-Gallardo & Pedro Gallo de Puelles, 2017. "Understanding scientific communities: a social network approach to collaborations in Talent Management research," Scientometrics, Springer;Akadémiai Kiadó, vol. 113(3), pages 1439-1462, December.
    8. Elvin Shava & Shikha Vyas-Doorgapersad, 2022. "Fostering digital innovations to accelerate service delivery in South African Local Government," International Journal of Research in Business and Social Science (2147-4478), Center for the Strategic Studies in Business and Finance, vol. 11(2), pages 83-91, March.

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