Customer Service Quality and Incomplete Information in Mobile Telecommunications: A Game Theoretical Approach to Consumer Protection
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Note: The authors wish to thank helpful comments from participants at the 23rd European Regional Conference of the International Telecommunication Society, held in July 2012 at Vienna University of Economics and Business. Corresponding author: Rafael López Zorzano, ralopez@ccee.ucm.es
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References listed on IDEAS
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More about this item
Keywords
Mobile telecommunications; Consumer protection; Game theory; Customer services; Competition; Oligopoly; Market failure; Experience goods; Incomplete information.;All these keywords.
JEL classification:
- D18 - Microeconomics - - Household Behavior - - - Consumer Protection
- D43 - Microeconomics - - Market Structure, Pricing, and Design - - - Oligopoly and Other Forms of Market Imperfection
- D82 - Microeconomics - - Information, Knowledge, and Uncertainty - - - Asymmetric and Private Information; Mechanism Design
- L15 - Industrial Organization - - Market Structure, Firm Strategy, and Market Performance - - - Information and Product Quality
- L96 - Industrial Organization - - Industry Studies: Transportation and Utilities - - - Telecommunications
NEP fields
This paper has been announced in the following NEP Reports:- NEP-COM-2012-11-03 (Industrial Competition)
- NEP-CTA-2012-11-03 (Contract Theory and Applications)
- NEP-IND-2012-11-03 (Industrial Organization)
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