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How Tolerable is Delay? Consumers' Evaluations of Internet Web Sites After Waiting

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  • Dellaert, B.G.C.

    (Tilburg University, School of Economics and Management)

  • Kahn, B.

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  • Dellaert, B.G.C. & Kahn, B., 1998. "How Tolerable is Delay? Consumers' Evaluations of Internet Web Sites After Waiting," Other publications TiSEM ca8d3a6b-4329-42ae-a595-9, Tilburg University, School of Economics and Management.
    • Handle: RePEc:tiu:tiutis:ca8d3a6b-4329-42ae-a595-9de247691177
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    1. Truong, Truong P & Hensher, David A, 1985. "Measurement of Travel Time Values and Opportunity Cost from a Discrete-Choice Model," Economic Journal, Royal Economic Society, vol. 95(378), pages 438-451, June.
    2. Leclerc, France & Schmitt, Bernd H & Dube, Laurette, 1995. "Waiting Time and Decision Making: Is Time like Money?," Journal of Consumer Research, Journal of Consumer Research Inc., vol. 22(1), pages 110-119, June.
    3. Ziv Carmon & J. George Shanthikumar & Tali F. Carmon, 1995. "A Psychological Perspective on Service Segmentation Models: The Significance of Accounting for Consumers' Perceptions of Waiting and Service," Management Science, INFORMS, vol. 41(11), pages 1806-1815, November.
    4. Graham, Robert J, 1981. "The Role of Perception of Time in Consumer Research," Journal of Consumer Research, Journal of Consumer Research Inc., vol. 7(4), pages 335-342, March.
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    6. Menon, Satya & Kahn, Barbara E, 1995. "The Impact of Context on Variety Seeking in Product Choices," Journal of Consumer Research, Journal of Consumer Research Inc., vol. 22(3), pages 285-295, December.
    7. Daniel Kahneman & Peter P. Wakker & Rakesh Sarin, 1997. "Back to Bentham? Explorations of Experienced Utility," The Quarterly Journal of Economics, President and Fellows of Harvard College, vol. 112(2), pages 375-406.
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    Cited by:

    1. Kartik Hosanagar, 2011. "Usercentric Operational Decision Making in Distributed Information Retrieval," Information Systems Research, INFORMS, vol. 22(4), pages 739-755, December.
    2. Jehad M Imlawi, 2018. "Social Presence Antecedents and Consequences in Massive Open Online Courses," International Business Research, Canadian Center of Science and Education, vol. 11(4), pages 32-46, April.
    3. Thomas P. Novak & Donna L. Hoffman & Yiu-Fai Yung, 2000. "Measuring the Customer Experience in Online Environments: A Structural Modeling Approach," Marketing Science, INFORMS, vol. 19(1), pages 22-42, May.
    4. Alan L. Montgomery & Kartik Hosanagar & Ramayya Krishnan & Karen B. Clay, 2004. "Designing a Better Shopbot," Management Science, INFORMS, vol. 50(2), pages 189-206, February.
    5. Dennis F. Galletta & Raymond M. Henry & Scott McCoy & Peter Polak, 2006. "When the Wait Isn’t So Bad: The Interacting Effects of Website Delay, Familiarity, and Breadth," Information Systems Research, INFORMS, vol. 17(1), pages 20-37, March.
    6. Charness, Gary & haruvy, Ernan & Sonsino, Doron, 2001. "Social Distance and Reciprocity: The Internet vs. the Laboratory," University of California at Santa Barbara, Economics Working Paper Series qt46r1282v, Department of Economics, UC Santa Barbara.
    7. Gabriel R. Bitran & Juan-Carlos Ferrer & Paulo Rocha e Oliveira, 2008. "OM Forum--Managing Customer Experiences: Perspectives on the Temporal Aspects of Service Encounters," Manufacturing & Service Operations Management, INFORMS, vol. 10(1), pages 61-83, July.
    8. Emin Dinlersoz & Han Li, 2006. "The shipping strategies of internet retailers: Evidence from internet book retailing," Quantitative Marketing and Economics (QME), Springer, vol. 4(4), pages 407-438, December.
    9. Pham, Thi Song Hanh & Ahammad, Mohammad Faisal, 2017. "Antecedents and consequences of online customer satisfaction: A holistic process perspective," Technological Forecasting and Social Change, Elsevier, vol. 124(C), pages 332-342.
    10. Jung-Yu Lai & Khire Rushikesh Ulhas & Jian-Da Lin, 2014. "Assessing and managing e-commerce service convenience," Information Systems Frontiers, Springer, vol. 16(2), pages 273-289, April.

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