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The impact of CAF enablers on job satisfaction: the case of the Slovenian law enforcement agency

Author

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  • Tomaževič, Nina
  • Seljak, Janko
  • Aristovnik, Aleksander

Abstract

In recent decades, public sector organizations in Slovenia and across the European Union have been placing ever more emphasis on the quality and excellence of their operations. For this purpose, they use different management tools and/or excellence models such as the EFQM model (European Foundation for Quality Management), CAF (Common Assessment Framework), BSC (Balanced Scorecard) etc.. An important aspect of excellence in any organization involves the employees, i.e. human resources management. In spring 2012 a study was conducted within the Slovenian Law Enforcement Agency. The main purpose of the paper is to investigate the correlation between the results of a self-assessment of the CAF enablers and job satisfaction of employees, having in mind that the evaluation regarding both the CAF enablers and job satisfaction was made by the employees within the same questionnaire. A multiple regression model was applied to test the intensity of the influence of the CAF enablers on total job satisfaction and on three sets of facets of job satisfaction, designed with factor analysis. The correlation between the employees’ evaluation of their total satisfaction and individual facets of their satisfaction and the evaluation of specific CAF enablers can provide management with a useful starting point for improving management and execution processes in the Slovenian Law Enforcement Agency.

Suggested Citation

  • Tomaževič, Nina & Seljak, Janko & Aristovnik, Aleksander, 2014. "The impact of CAF enablers on job satisfaction: the case of the Slovenian law enforcement agency," MPRA Paper 63938, University Library of Munich, Germany.
    • Handle: RePEc:pra:mprapa:63938
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    References listed on IDEAS

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    1. Miller, Holly A. & Mire, Scott & Kim, Bitna, 2009. "Predictors of job satisfaction among police officers: Does personality matter?," Journal of Criminal Justice, Elsevier, vol. 37(5), pages 419-426, September.
    2. Verhaest, Dieter & Omey, Eddy, 2009. "Objective over-education and worker well-being: A shadow price approach," Journal of Economic Psychology, Elsevier, vol. 30(3), pages 469-481, June.
    3. Lambert, Eric G. & Edwards, Calvin & Camp, Scott D. & Saylor, William G., 2005. "Here today, gone tomorrow, back again the next day: Antecedents of correctional absenteeism," Journal of Criminal Justice, Elsevier, vol. 33(2), pages 165-175.
    4. Ozkan Tutuncu & Deniz Kucukusta, 2010. "Canonical correlation between job satisfaction and EFQM business excellence model," Quality & Quantity: International Journal of Methodology, Springer, vol. 44(6), pages 1227-1238, October.
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    1. Miroslav Kneževic & Slobodan Cerovic & Vladimir Džamic & Tijana Radojevic, 2017. "Total Quality Management Implementation and Guest Satisfaction in Hospitality," The AMFITEATRU ECONOMIC journal, Academy of Economic Studies - Bucharest, Romania, vol. 19(44), pages 124-124, February.
    2. Michal PlaÄ ek & Milan Křápek & Jan ÄŒadil & Bojka Hamerníková, 2020. "The Influence of Excellence on Municipal Performance: Quasi-Experimental Evidence From the Czech Republic," SAGE Open, , vol. 10(4), pages 21582440209, December.

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    More about this item

    Keywords

    job satisfaction; CAF model; enablers; law enforcement agency; salary; reward system; facets of satisfaction; excellence;
    All these keywords.

    JEL classification:

    • C14 - Mathematical and Quantitative Methods - - Econometric and Statistical Methods and Methodology: General - - - Semiparametric and Nonparametric Methods: General
    • J45 - Labor and Demographic Economics - - Particular Labor Markets - - - Public Sector Labor Markets
    • M51 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Personnel Economics - - - Firm Employment Decisions; Promotions

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