Exploring the mediating role of relationship quality in online services
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Cited by:
- Hilal Ozen, 2015. "Online Relationship Quality: Does It Increase Repurchase Intention from Private Shopping Sites?," International Journal of Academic Research in Business and Social Sciences, Human Resource Management Academic Research Society, International Journal of Academic Research in Business and Social Sciences, vol. 5(7), pages 300-312, July.
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More about this item
Keywords
Online services; customer relationship management; relationship quality; service quality; loyalty;All these keywords.
JEL classification:
- L14 - Industrial Organization - - Market Structure, Firm Strategy, and Market Performance - - - Transactional Relationships; Contracts and Reputation
- L8 - Industrial Organization - - Industry Studies: Services
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