Online Relationship Quality: Does It Increase Repurchase Intention from Private Shopping Sites?
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- Keating, Byron W. & Alpert, Frank & Kriz, Anton & Quazi, Ali, 2010. "Exploring the mediating role of relationship quality in online services," MPRA Paper 40506, University Library of Munich, Germany.
- Bolton, Ruth N & Drew, James H, 1991. "A Multistage Model of Customers' Assessments of Service Quality and Value," Journal of Consumer Research, Journal of Consumer Research Inc., vol. 17(4), pages 375-384, March.
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Keywords
Private Shopping Sites; Online Service Quality; Online Relationship Quality; Repurchase Intention; Structural Equation Modeling;All these keywords.
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