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Patient Satisfaction Level at Local General Hospital in Mamuju Regency, Indonesia

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  • Halim, Paisal

Abstract

The purpose of this study to describe in general the level of patient satisfaction with services obtained from the hospital where they do the treatment. This research conducted at General Hospital of Mamaju Regency with a population of inpatients at the time of the study was 358 people. This research uses quantitative research type with Cross Sectional study approach. The number of samples used were 153 patients with accidental sampling technique. The result of the research shows that the dominant patient who undergoes the hospital stay in the general hospital is satisfied, but the satisfaction is not significant because it is still below 75%. Patient satisfaction should always consider because it can be a material evaluation, especially for medical record officer who serves patients at the registration so that medical record officers can continue to improve the quality of service to patients. The patient will return to the hospital if the patient feels comfortable when receiving the service and the patient is satisfied with the service provided by the health service provider so that eventually the patient will return and use the hospital services.

Suggested Citation

  • Halim, Paisal, 2017. "Patient Satisfaction Level at Local General Hospital in Mamuju Regency, Indonesia," OSF Preprints 8xhqp, Center for Open Science.
    • Handle: RePEc:osf:osfxxx:8xhqp
    DOI: 10.31219/osf.io/8xhqp
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    References listed on IDEAS

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    1. Bloemer, JoseM. M. & Kasper, Hans D. P., 1995. "The complex relationship between consumer satisfaction and brand loyalty," Journal of Economic Psychology, Elsevier, vol. 16(2), pages 311-329, July.
    2. Sitzia, John & Wood, Neil, 1997. "Patient satisfaction: A review of issues and concepts," Social Science & Medicine, Elsevier, vol. 45(12), pages 1829-1843, December.
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