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Organisational Change and Firm Performance

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  • Marian Murphy

Abstract

Organisational change encompasses production processes (quality management, lean production, business re-engineering), management approaches (teamwork, training, flexible work and compensation) and external relations (outsourcing, customer relations, networking). Performance improvements from organisational investments are greatest when production, management and consumer approaches are combined, and when these bundled practices are implemented in conjunction with information and communications technologies (ICT). One explanation for the “productivity” may be that organizational change is key to realising benefits from ICT, while ICT is essential to implementing organisational change, necessitating combined investments to raise productivity growth. The proportion of OECD firms that introduced organisational changes rose significantly in the 1990s and the incidence of organizational change has been highest in service sectors. Larger firms, particularly those exposed to international ... Changement organisationnel et performances des entreprises Le changement organisationnel englobe les procédés de production (gestion de la qualité, production économe en ressources, reconfiguration de l'entreprise), les méthodes de gestion (travail en équipe, formation, travail et rémunération flexibles) et les relations extérieures (externalisation, relations avec la clientèle, constitution de réseaux). Les améliorations des performances découlant d'investissements à finalité organisationnelle sont les plus importantes lorsque les stratégies de production, de gestion et de relations avec le consommateur sont intégrées et mises en œuvre de pair avec les technologies de l'information et des communications (TIC). Le “paradoxe de la productivité” tient peut-être à ce que le changement organisationnel est essentiel pour concrétiser les avantages des TIC, alors que ces mêmes TIC sont indispensables pour mettre en œuvre le changement organisationnel, ce qui nécessite des investissements combinés pour accélérer l’accroissement de la ...

Suggested Citation

  • Marian Murphy, 2002. "Organisational Change and Firm Performance," OECD Science, Technology and Industry Working Papers 2002/14, OECD Publishing.
    • Handle: RePEc:oec:stiaaa:2002/14-en
    DOI: 10.1787/615168153531
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    1. Kuhne, Bianka & Gellynck, Xavier & Vermeire, Bert & Molnar, Adrienn, 2007. "Barriers and Drivers of Innovation in Traditional Food Networks," 2007 1st Forum, February 15-17, 2007, Innsbruck, Austria 6617, International European Forum on System Dynamics and Innovation in Food Networks.
    2. Roberto Antonietti, 2016. "From outsourcing to productivity, passing through training: microeconometric evidence from Italy," Industry and Innovation, Taylor & Francis Journals, vol. 23(5), pages 407-425, July.
    3. Kuhne, Bianka & Gellynck, Xavier, 2009. "Food Chain Networks as a Leverage for Innovation Capacity," 2009 International European Forum, February 15-20, 2009, Innsbruck-Igls, Austria 59200, International European Forum on System Dynamics and Innovation in Food Networks.
    4. Surendra Gera & Wulong Gu, 2004. "The Effect of Organizational Innovation and Information and Communications Technology on Firm Performance," International Productivity Monitor, Centre for the Study of Living Standards, vol. 9, pages 37-51, Fall.
    5. Gellynck, Xavier & Kuhne, Bianka, 2008. "Innovation in Traditional Food Networks," 110th Seminar, February 18-22, 2008, Innsbruck-Igls, Austria 49847, European Association of Agricultural Economists.
    6. Hwan-Joo Seo & Young Soo Lee & Jai-Joon Hur & Jin Ki Kim, 2012. "The impact of information and communication technology on skilled labor and organization types," Information Systems Frontiers, Springer, vol. 14(2), pages 445-455, April.
    7. Gellynck, Xavier & Kuhne, Bianka & Weaver, Robert D., 2011. "Relationship Quality and Innovation Capacity of Chains: The Case of the Traditional Food Sector in the EU," International Journal on Food System Dynamics, International Center for Management, Communication, and Research, vol. 2(1), pages 1-22, September.
    8. Ayoma Sumanasiri, 2020. "Leadership Dimensions Influencing Sustainability Leadership in Sri Lanka: Mediating Effect of Managers’ Ethical Behaviour and Organizational Change," Journal of Management and Sustainability, Canadian Center of Science and Education, vol. 10(1), pages 113-113, July.
    9. Ming Li & Chee Hua Chin & Shangke Li & Winnie Poh Ming Wong & Jun Zhou Thong & Kang Gao, 2022. "The Role of Influencing Factors on Brand Equity and Firm Performance with Innovation Culture as a Moderator: A Study on Art Education Firms in China," Sustainability, MDPI, vol. 15(1), pages 1-18, December.
    10. Maria José Sousa & Miguel González-Loureiro, 2016. "Employee knowledge profiles – a mixed-research methods approach," Information Systems Frontiers, Springer, vol. 18(6), pages 1103-1117, December.
    11. Arvanitis, Spyros & Loukis, Euripidis N., 2009. "Information and communication technologies, human capital, workplace organization and labour productivity: A comparative study based on firm-level data for Greece and Switzerland," Information Economics and Policy, Elsevier, vol. 21(1), pages 43-61, February.
    12. Gellynck, Xavier & Kuhne, Bianka, 2010. "Horizontal and Vertical Networks for Innovation in the Traditional Food Sector," International Journal on Food System Dynamics, International Center for Management, Communication, and Research, vol. 1(2), pages 1-10.
    13. Navarro Espigares, José Luis & González López, José Manuel, 2006. "Corporate Social Responsibility and Economic Growth/Responsabilidad social corporativa y crecimiento económico," Estudios de Economia Aplicada, Estudios de Economia Aplicada, vol. 24, pages 637(27á)-63, Agosto.
    14. Jane Bourke & Frank Crowley, 2015. "The Role Of Hrm And Ict Complementarities In Firm Innovation: Evidence From Transition Economies," International Journal of Innovation Management (ijim), World Scientific Publishing Co. Pte. Ltd., vol. 19(05), pages 1-25.
    15. Hollenstein, Heinz, 2004. "Determinants of the adoption of Information and Communication Technologies (ICT): An empirical analysis based on firm-level data for the Swiss business sector," Structural Change and Economic Dynamics, Elsevier, vol. 15(3), pages 315-342, September.
    16. Heinz Hollenstein, 2002. "Determinants of the Adoption of Information and Communication Technologies (ICT)," WIFO Working Papers 183, WIFO.
    17. Martin Falk, 2004. "ICT-Linked Firm Reorganisation and Productivity Gains," WIFO Working Papers 216, WIFO.

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