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«Would you say that the price you pay for electricity is fair?» Consumers' satisfaction and utility reforms in the EU15

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  • Fiorio, Carlo V.
  • Florio, Massimo

Abstract

The research question addressed by this paper is a simple one: are European consumers happy with the price they pay for electricity supply services after two decades of reforms? We focus on self-assessed consumers' satisfaction as reported in three waves of the Eurobarometer surveys, 2000-2002-2004, conditioning on a set of indicators of public ownership and liberalisation across the EU-15. After controlling for individual and country characteristics, we find that consumers are happier with the prices they pay when in their country there are both public ownership and liberalisation. We discuss this finding.

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  • Fiorio, Carlo V. & Florio, Massimo, 2011. "«Would you say that the price you pay for electricity is fair?» Consumers' satisfaction and utility reforms in the EU15," Energy Economics, Elsevier, vol. 33(2), pages 178-187, March.
    • Handle: RePEc:eee:eneeco:v:33:y:2011:i:2:p:178-187
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    3. Michelsen, Carl Christian & Madlener, Reinhard, 2015. "Beyond Technology Adoption: Homeowner Satisfaction with Newly Adopted Residential Heating Systems," FCN Working Papers 1/2015, E.ON Energy Research Center, Future Energy Consumer Needs and Behavior (FCN).
    4. Jimenez Mori, Raul, 2021. "It’s not price; It’s quality. Satisfaction and price fairness perception," World Development, Elsevier, vol. 139(C).
    5. Bastianin, Andrea & Castelnovo, Paolo & Florio, Massimo, 2018. "Evaluating regulatory reform of network industries: a survey of empirical models based on categorical proxies," Utilities Policy, Elsevier, vol. 55(C), pages 115-128.
    6. Marino, Marianna & Parrotta, Pierpaolo & Valletta, Giacomo, 2019. "Electricity (de)regulation and innovation," Research Policy, Elsevier, vol. 48(3), pages 748-758.
    7. France Krizanic & Zan Jan Oplotnik, 2017. "Factors of Electricity Prices in Selected Eu Member States after the Financial Crisis and During Significant Market Distortions," International Journal of Energy Economics and Policy, Econjournals, vol. 7(2), pages 250-254.
    8. Andy Fred Wali, 2018. "Customer Relationship Management and Marketing Effectiveness," Paradigm, , vol. 22(2), pages 101-124, December.
    9. Codruţa Mare & Simona Laura Dragoş & Dan Tudor Lazăr & Cristian Mihai Dragoş, 2013. "Consumer protection through prices: an analysis of the energetic sector in European Union countries," The AMFITEATRU ECONOMIC journal, Academy of Economic Studies - Bucharest, Romania, vol. 15(34), pages 327-341, June.
    10. Wang, Zhaohua & Zhang, Bin & Zhang, Yixiang, 2012. "Determinants of public acceptance of tiered electricity price reform in China: Evidence from four urban cities," Applied Energy, Elsevier, vol. 91(1), pages 235-244.
    11. Giancarlo MANZI & Pier Alda FERRARI, "undated". "Statistical methods for evaluating satisfaction with public services Abstract: Contrary to private enterprises, public enterprises can be unaware of the impact of their performance when providing serv," CIRIEC Working Papers 1404, CIRIEC - Université de Liège.
    12. Carlo V. Fiorio & Massimo Florio, 2010. "A Fair Price for Energy? Ownership versus Market Opening in the EU15," CESifo Working Paper Series 3124, CESifo.
    13. Peter A. Groothuis & Tanga McDaniel Mohr, 2014. "Do Consumers Want Smart Meters? Incentives or Inertia: Evidence from North Carolina and Lessons for Policy," Economics of Energy & Environmental Policy, International Association for Energy Economics, vol. 0(Number 1).
    14. da Silva, Patrícia Pereira & Cerqueira, Pedro A., 2017. "Assessing the determinants of household electricity prices in the EU: a system-GMM panel data approach," Renewable and Sustainable Energy Reviews, Elsevier, vol. 73(C), pages 1131-1137.
    15. Michael G. Pollitt, 2019. "The European Single Market in Electricity: An Economic Assessment," Review of Industrial Organization, Springer;The Industrial Organization Society, vol. 55(1), pages 63-87, August.
    16. Fiorio, Carlo V. & Florio, Massimo, 2013. "Electricity prices and public ownership: Evidence from the EU15 over thirty years," Energy Economics, Elsevier, vol. 39(C), pages 222-232.
    17. Sebastian Jilke & Steven Van de Walle, 2013. "Two track public services? Citizens' voice behaviour towards liberalized services in the EU15," Public Management Review, Taylor & Francis Journals, vol. 15(4), pages 465-476, May.
    18. Wang, Zhaohua & Sun, Yefei & Wang, Bo, 2020. "Policy cognition is more effective than step tariff in promoting electricity saving behaviour of residents," Energy Policy, Elsevier, vol. 139(C).
    19. Andrea Bastianin & Paolo Castelnovo & Massimo Florio, 2017. "The Empirics of Regulatory Reforms Proxied by Categorical Variables: Recent Findings and Methodological Issues," Working Papers 2017.22, Fondazione Eni Enrico Mattei.
    20. Chiara F. DEL BO & Massimo FLORIO, 2012. "Electricity investment: an evaluation of the new British energy policy and its implications for the European Union," Departmental Working Papers 2012-15, Department of Economics, Management and Quantitative Methods at Università degli Studi di Milano.
    21. Massimo Florio, 2014. "Energy Reforms and Consumer Prices in the EU over twenty Years," Economics of Energy & Environmental Policy, International Association for Energy Economics, vol. 0(Number 1).
    22. Patrícia Pereira da Silva & Pedro Cerqueira, 2014. "Drivers for Household Electricity Prices in the EU: A System-GMM Panel Data Approach," GEMF Working Papers 2014-13, GEMF, Faculty of Economics, University of Coimbra.
    23. Ong, Ardvin Kester S. & Prasetyo, Yogi Tri & Kishimoto, Ryuichi T. & Mariñas, Klint Allen & Robas, Kirstien Paola E. & Nadlifatin, Reny & Persada, Satria Fadil & Kusonwattana, Poonyawat & Yuduang, Nat, 2023. "Determining factors affecting customer satisfaction of the national electric power company (MERALCO) during the COVID-19 pandemic in the Phillippines," Utilities Policy, Elsevier, vol. 80(C).
    24. Pompei, Fabrizio, 2013. "Heterogeneous effects of regulation on the efficiency of the electricity industry across European Union countries," Energy Economics, Elsevier, vol. 40(C), pages 569-585.

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