IDEAS home Printed from https://ideas.repec.org/p/hig/wpaper/27man2014.html
   My bibliography  Save this paper

Tourism Companies: Values And Norm. Profiles: The Case Of A Russian Tour Operator

Author

Listed:
  • Veronika I. Kabalina

    (National Research University Higher School of Economics)

  • Kira V. Reshetnikova

    (National Research University Higher School of Economics)

  • Marina D. Predvoditeleva

    (National Research University Higher School of Economics)

Abstract

This paper presents the results of research into the values and norms which are adhered to a Russian tour operator, the employees’ personal business values, and the level of their adherence to company regulations. The empirical data of this research includes the company’s internal documents, four in-depth interviews with senior management employees, and a survey of 98 employees. The value and norm profiles of the organization and its employees were identified, as well as the areas in which they converged and diverged. This research shed some light on those values and norms which are characteristic of a tourism organization, and attempted to fill the gap in the extant knowledge on this topic in the academic literature.

Suggested Citation

  • Veronika I. Kabalina & Kira V. Reshetnikova & Marina D. Predvoditeleva, 2014. "Tourism Companies: Values And Norm. Profiles: The Case Of A Russian Tour Operator," HSE Working papers WP BRP 27/MAN/2014, National Research University Higher School of Economics.
    • Handle: RePEc:hig:wpaper:27man2014
    as

    Download full text from publisher

    File URL: http://www.hse.ru/data/2014/10/31/1102557416/27MAN2014.pdf
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Nick Johns & Andrew Chan & Hanny Yeung, 2003. "The Impact of Chinese Culture on Service Predisposition," The Service Industries Journal, Taylor & Francis Journals, vol. 23(5), pages 107-122, November.
    2. Anne Reino & Maaja Vadi, 2010. "What Factors Predict The Values Of An Organization And How?," University of Tartu - Faculty of Economics and Business Administration Working Paper Series 71, Faculty of Economics and Business Administration, University of Tartu (Estonia).
    3. Simon L. Dolan & Salvador Garcia & Bonnie Richley, 2006. "Managing by Values," Palgrave Macmillan Books, Palgrave Macmillan, number 978-0-230-59775-4, March.
    4. Huang, Yu-Ting & Rundle-Thiele, Sharyn, 2014. "The moderating effect of cultural congruence on the internal marketing practice and employee satisfaction relationship: An empirical examination of Australian and Taiwanese born tourism employees," Tourism Management, Elsevier, vol. 42(C), pages 196-206.
    5. Fevzi Okumus, 2004. "Implementation of yield management practices in service organisations: empirical findings from a major hotel group," The Service Industries Journal, Taylor & Francis Journals, vol. 24(6), pages 65-89, November.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Hwan-Yann Su, 2014. "Business Ethics and the Development of Intellectual Capital," Journal of Business Ethics, Springer, vol. 119(1), pages 87-98, January.
    2. Deng Qi, 2018. "Research on the Influence of Internal Marketing on the Behavior of New Generation of Knowledge Workers —Intermediary Role of Employee Loyalty," Noble International Journal of Business and Management Research, Noble Academic Publsiher, vol. 2(8), pages 61-69, August.
    3. Metin Bayram, 2019. "Safety Training and Competence, Employee Participation and Involvement, Employee Satisfaction, and Safety Performance: An Empirical Study On Occupational Health And Safety Management System Implementi," Alphanumeric Journal, Bahadir Fatih Yildirim, vol. 7(2), pages 301-318, December.
    4. Mitja Gorenak, 2019. "The Differences in Perceptions of Organisational Values in the Hospitality Sector: What Do They Tell Us?," Academica Turistica - Tourism and Innovation Journal, University of Primorska Press, vol. 12(1), pages 73-82.
    5. Vesa-Jukka Vornanen & Ari Sivula & Josu Takala, 2016. "Hybrid Management in Preparedness: Utilizing Cooperation and Crowdsourcing to Create Joint Performance in the Logistic Society," Management, University of Primorska, Faculty of Management Koper, vol. 11(2), pages 153-170.
    6. Solomon Ozemoyah Ugheoke, 2021. "Does Organizational Culture Matter in Managerial Role and High-Performance Achievement? Lessons from Nigeria SMEs," Business Perspectives and Research, , vol. 9(3), pages 385-398, September.
    7. Buil, Isabel & Martínez, Eva & Matute, Jorge, 2016. "From internal brand management to organizational citizenship behaviours: Evidence from frontline employees in the hotel industry," Tourism Management, Elsevier, vol. 57(C), pages 256-271.
    8. Onofre Martorell Cunill & Carles Mulet Forteza & Micaela Rosselló Miralles, 2008. "Valuing Growth Strategy Management by Hotel Chains Based on the Real Options Approach," Tourism Economics, , vol. 14(3), pages 511-526, September.
    9. Tevfik Demirciftci & Gurel Cetin & Anil Bilgihan, 2017. "Coping with RM challenges in hospitality education," Journal of Revenue and Pricing Management, Palgrave Macmillan, vol. 16(5), pages 499-512, October.
    10. Melnyk Iryna & Barna Marta, 2022. "Pricing Strategies in the Revenue Management System of Hotel Enterprises," Economic and Regional Studies / Studia Ekonomiczne i Regionalne, Sciendo, vol. 15(3), pages 384-397, September.
    11. I Ketut Astawa & I Ketut Budarma & Cokorda Istri Sri Widhari & Anak Agung Putri Suardani, 2021. "Building Green Hotel Image Through Employee's Green Behaviour in Five Star Hotel in Bali," Technium Social Sciences Journal, Technium Science, vol. 23(1), pages 528-539, September.
    12. Tang, Au Due & Chang, Man-Ling & Wang, Tsu-Hui & Lai, Cheng-Hao, 2020. "How to create genuine happiness for flight attendants: Effects of internal marketing and work-family interface," Journal of Air Transport Management, Elsevier, vol. 87(C).
    13. Zhao, Mengli & Yang, Jianjun & Shu, Chengli & Liu, Jinxin, 2021. "Sustainability orientation, the adoption of 3D printing technologies, and new product performance: A cross-institutional study of American and Indian firms," Technovation, Elsevier, vol. 101(C).
    14. Noel Scott & Noreen Breakey, 2007. "Yield Applied to Destination Management: An Inefficient Analogy?," Tourism Economics, , vol. 13(3), pages 441-452, September.
    15. M. Ruiz Jiménez & Manuel Vallejo Martos & Rocío Martínez Jiménez, 2015. "Organisational Harmony as a Value in Family Businesses and Its Influence on Performance," Journal of Business Ethics, Springer, vol. 126(2), pages 259-272, January.
    16. Melnyk, Iryna & Barna, Marta, 2022. "Pricing strategies in the revenue management system of hotel enterprises," Economic and Regional Studies (Studia Ekonomiczne i Regionalne), John Paul II University of Applied Sciences in Biala Podlaska, vol. 15(3), September.
    17. Ra’ed Masa’deh & Ala'aldin Alrowwad & Forat Alkhalafat & Bader Obeidat & Shadi Abualoush, 2018. "The Role of Corporate Social Responsibility in Enhancing Firm Performance from the Perspective of IT Employees in Jordanian Banking Sector: The Mediating Effect of Transformational Leadership," Modern Applied Science, Canadian Center of Science and Education, vol. 12(7), pages 1-1, July.
    18. Jana Prodanova & Sonia San-Martín & Nadia Jiménez, 2017. "Enfoque teórico multidisciplinar para la provisión electrónica de servicios," DOCFRADIS Working Papers 1705, Catedra Fundación Ramón Areces de Distribución Comercial, revised Oct 2017.
    19. Lu, Vinh Nhat & Capezio, Alessandra & Restubog, Simon Lloyd D. & Garcia, Patrick R.J.M. & Wang, Lu, 2016. "In pursuit of service excellence: Investigating the role of psychological contracts and organizational identification of frontline hotel employees," Tourism Management, Elsevier, vol. 56(C), pages 8-19.
    20. Moraru Remus Christian, 2017. "Social value of online information in the hotel industry," Proceedings of the International Conference on Business Excellence, Sciendo, vol. 11(1), pages 810-817, July.

    More about this item

    Keywords

    tourism industry; personal values of employees; organizational values; organizational norms; value congruence; Russia.;
    All these keywords.

    JEL classification:

    • L83 - Industrial Organization - - Industry Studies: Services - - - Sports; Gambling; Restaurants; Recreation; Tourism
    • Z13 - Other Special Topics - - Cultural Economics - - - Economic Sociology; Economic Anthropology; Language; Social and Economic Stratification

    NEP fields

    This paper has been announced in the following NEP Reports:

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:hig:wpaper:27man2014. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Shamil Abdulaev or Shamil Abdulaev (email available below). General contact details of provider: https://edirc.repec.org/data/hsecoru.html .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.