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Innovation in public services in the light of public administration paradigms and service innovation perspectives
[L’innovation dans les services publics à la lumière des paradigmes de l’administration publique et des perspectives de l’innovation de service]

Author

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  • Benoît Desmarchelier

    (CLERSÉ - Centre Lillois d’Études et de Recherches Sociologiques et Économiques - UMR 8019 - Université de Lille - CNRS - Centre National de la Recherche Scientifique)

  • Faridah Djellal

    (CLERSÉ - Centre Lillois d’Études et de Recherches Sociologiques et Économiques - UMR 8019 - Université de Lille - CNRS - Centre National de la Recherche Scientifique)

  • Faïz Gallouj

    (CLERSÉ - Centre Lillois d’Études et de Recherches Sociologiques et Économiques - UMR 8019 - Université de Lille - CNRS - Centre National de la Recherche Scientifique)

Abstract

"Service Studies" and public management are two fields of research that have developed separately, although they share a common target (services delivery). This paper is an attempt to enhance the dialogue about service production and innovation among the paradigms of public administration (Traditional Public Administration, New Public Management and New Public Governance) and the analytical perspectives used in service studies (Assimilation to the goods logic, Demarcation and Integration).

Suggested Citation

  • Benoît Desmarchelier & Faridah Djellal & Faïz Gallouj, 2019. "Innovation in public services in the light of public administration paradigms and service innovation perspectives [L’innovation dans les services publics à la lumière des paradigmes de l’administra," Post-Print halshs-02437350, HAL.
    • Handle: RePEc:hal:journl:halshs-02437350
    DOI: 10.15122/isbn.978-2-406-09862-1.p.009
    Note: View the original document on HAL open archive server: https://shs.hal.science/halshs-02437350
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    References listed on IDEAS

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    1. Desmarchelier, Benoît & Djellal, Faridah & Gallouj, Faïz, 2021. "Which innovation regime for public service innovation networks for social innovation (PSINSIs)? Lessons from a European cases database," Research Policy, Elsevier, vol. 50(9).
    2. Benoît Desmarchelier & Faridah Djellal & Faïz Gallouj, 2021. "Collaborating for social innovation in public services: inside the black box of public service innovation networks for social innovation (PSINSIs)," Post-Print halshs-03177910, HAL.
    3. Ada Scupola & Lars Fuglsang & Faiz Gallouj & Anne Vorre Hansen, 2021. "Understandings of Social Innovation within the Danish Public Sector: A Literature Review," Administrative Sciences, MDPI, vol. 11(2), pages 1-18, May.
    4. Silvia Stuchi & Sonia Paulino & Faïz Gallouj, 2022. "Social Innovation in Active Mobility Public Services in the Megacity of Sao Paulo," Sustainability, MDPI, vol. 14(19), pages 1-16, September.
    5. Benoît Desmarchelier & Faridah Djellal & Faïz Gallouj, 2018. "Public Service Innovation Networks (PSINs): Collaborating for Innovation and Value Creation," Working Papers halshs-01934275, HAL.
    6. Vassallo, Jarrod P. & Banerjee, Sourindra & Zaman, Hasanuzzaman & Prabhu, Jaideep C., 2023. "Design thinking and public sector innovation: The divergent effects of risk-taking, cognitive empathy and emotional empathy on individual performance," Research Policy, Elsevier, vol. 52(6).
    7. Alberto Peralta & Luis Rubalcaba, 2021. "Collaborative Service Innovation: A Quantitative Analysis of Innovation Networks in a Multisectoral Setting," Mathematics, MDPI, vol. 9(11), pages 1-26, June.

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