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Les managers à l’épreuve de la souffrance de leurs collaborateurs : de la compassion à la régulation

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  • Stéphan Pezé

    (IRG - Institut de Recherche en Gestion - UPEM - Université Paris-Est Marne-la-Vallée - UPEC UP12 - Université Paris-Est Créteil Val-de-Marne - Paris 12)

Abstract

La prévention des risques psychosociaux la plus répandue est de type « secondaire » et « tertiaire ». Dans ce cadre, les managers de proximité sont incités à davantage de vigilance et à pratiquer l'écoute active de leurs salariés. Que les managers fassent preuve de compassion semble ainsi désirable et aller de soi. Pourtant, compte tenu des caractéristiques et tensions propres à leur travail, comment les managers de proximité exercent-ils cette compassion ? Une étude empirique menée auprès de 24 managers montre ainsi que si les managers éprouvent effectivement de la compassion envers la souffrance de leurs collaborateurs, celle-ci est prise dans un ensemble de questionnements spécifiques à la nature de la relation hiérarchique et aux responsabilités qu'elle suppose. Cet article met ainsi en évidence quelques traits saillants de cette forme de régulation méconnue et suggère des pistes pour accompagner son exercice.

Suggested Citation

  • Stéphan Pezé, 2014. "Les managers à l’épreuve de la souffrance de leurs collaborateurs : de la compassion à la régulation," Post-Print halshs-01079377, HAL.
    • Handle: RePEc:hal:journl:halshs-01079377
    Note: View the original document on HAL open archive server: https://shs.hal.science/halshs-01079377
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    References listed on IDEAS

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    1. E. Abord de Chatillon & Céline Desmarais, 2010. "Le rôle de traduction du manager. Entre allégeance et résistance," Post-Print halshs-01026561, HAL.
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