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Investigating the healthcare pathway through patients’ experience and profiles: implications for breast cancer healthcare providers

Author

Listed:
  • Emna Cherif

    (UCA [2017-2020] - Université Clermont Auvergne [2017-2020], S&T - chaire Santé et Territoires)

  • Corinne Rochette

    (UCA [2017-2020] - Université Clermont Auvergne [2017-2020], S&T - chaire Santé et Territoires)

  • Elisabeth Martin Verdier

Abstract

No abstract is available for this item.

Suggested Citation

  • Emna Cherif & Corinne Rochette & Elisabeth Martin Verdier, 2020. "Investigating the healthcare pathway through patients’ experience and profiles: implications for breast cancer healthcare providers," Post-Print hal-03091387, HAL.
    • Handle: RePEc:hal:journl:hal-03091387
    DOI: 10.1186/s12913-020-05569-9
    Note: View the original document on HAL open archive server: https://hal.science/hal-03091387
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    References listed on IDEAS

    as
    1. Gentile, Chiara & Spiller, Nicola & Noci, Giuliano, 2007. "How to Sustain the Customer Experience:: An Overview of Experience Components that Co-create Value With the Customer," European Management Journal, Elsevier, vol. 25(5), pages 395-410, October.
    2. Verhoef, Peter C. & Lemon, Katherine N. & Parasuraman, A. & Roggeveen, Anne & Tsiros, Michael & Schlesinger, Leonard A., 2009. "Customer Experience Creation: Determinants, Dynamics and Management Strategies," Journal of Retailing, Elsevier, vol. 85(1), pages 31-41.
    3. Holbrook, Morris B & Hirschman, Elizabeth C, 1982. "The Experiential Aspects of Consumption: Consumer Fantasies, Feelings, and Fun," Journal of Consumer Research, Journal of Consumer Research Inc., vol. 9(2), pages 132-140, September.
    4. Marcel Guenoun & Kiane Goudarzi & Jean-Louis Chandon, 2016. "Construction and validation of a hybrid model to measure perceived public service quality (PSQ)," Post-Print hal-01795761, HAL.
    5. Puccinelli, Nancy M. & Goodstein, Ronald C. & Grewal, Dhruv & Price, Robert & Raghubir, Priya & Stewart, David, 2009. "Customer Experience Management in Retailing: Understanding the Buying Process," Journal of Retailing, Elsevier, vol. 85(1), pages 15-30.
    6. Lu Yan & Yong Tan, 2014. "Feeling Blue? Go Online: An Empirical Study of Social Support Among Patients," Information Systems Research, INFORMS, vol. 25(4), pages 690-709, December.
    Full references (including those not matched with items on IDEAS)

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