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Construction and validation of a hybrid model to measure perceived public service quality (PSQ)

Author

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  • Marcel Guenoun

    (CERGAM - Centre d'Études et de Recherche en Gestion d'Aix-Marseille - AMU - Aix Marseille Université - UTLN - Université de Toulon)

  • Kiane Goudarzi

    (CERGAM - Centre d'Études et de Recherche en Gestion d'Aix-Marseille - AMU - Aix Marseille Université - UTLN - Université de Toulon)

  • Jean-Louis Chandon

    (INSEEC - Institut des hautes études économiques et commerciales | School of Business and Economics)

Abstract

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Suggested Citation

  • Marcel Guenoun & Kiane Goudarzi & Jean-Louis Chandon, 2016. "Construction and validation of a hybrid model to measure perceived public service quality (PSQ)," Post-Print hal-01795761, HAL.
    • Handle: RePEc:hal:journl:hal-01795761
    DOI: 10.1177/0020852315570551
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    Cited by:

    1. Emna Cherif & Corinne Rochette & Elisabeth Martin Verdier, 2020. "Investigating the healthcare pathway through patients’ experience and profiles: implications for breast cancer healthcare providers," Post-Print hal-03091387, HAL.

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