IDEAS home Printed from https://ideas.repec.org/p/hal/journl/hal-01809617.html
   My bibliography  Save this paper

L'influence des Artefacts sur l'évolution routines dans les centres de services S.I. : une étude de cas

Author

Listed:
  • Milena-Jael Silva-Morales

    (UGA [2016-2019] - Université Grenoble Alpes [2016-2019])

  • Sabine Carton

    (CERAG - Centre d'études et de recherches appliquées à la gestion - UPMF - Université Pierre Mendès France - Grenoble 2 - CNRS - Centre National de la Recherche Scientifique)

Abstract

This research aims at study the role of artifact on routines in the process of information systems support. A case study with the performative approach of D'Adderio (2011) was used to analyze in depth the role of artifacts on the ostensive and performative aspects of routines. The results confirm to the Adderio theory (2008, 2011) that positions the artifacts at the center of routines. The case has also shown that the integration of knowledge management in the " service desk systems " to centralize procedures to support and improve the responsiveness of agents who perform these processes.

Suggested Citation

  • Milena-Jael Silva-Morales & Sabine Carton, 2014. "L'influence des Artefacts sur l'évolution routines dans les centres de services S.I. : une étude de cas," Post-Print hal-01809617, HAL.
    • Handle: RePEc:hal:journl:hal-01809617
    Note: View the original document on HAL open archive server: https://hal.science/hal-01809617
    as

    Download full text from publisher

    File URL: https://hal.science/hal-01809617/document
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Geoffrey Hodgson & Thorbjørn Knudsen, 2004. "The firm as an interactor: firms as vehicles for habits and routines," Journal of Evolutionary Economics, Springer, vol. 14(3), pages 281-307, July.
    2. Andrew M. Pettigrew, 1990. "Longitudinal Field Research on Change: Theory and Practice," Organization Science, INFORMS, vol. 1(3), pages 267-292, August.
    3. Brian T. Pentland & Martha S. Feldman, 2005. "Organizational routines as a unit of analysis," Industrial and Corporate Change, Oxford University Press and the Associazione ICC, vol. 14(5), pages 793-815, October.
    4. Mackenzie, Donald, 2006. "Is Economics Performative? Option Theory and the Construction of Derivatives Markets," Journal of the History of Economic Thought, Cambridge University Press, vol. 28(1), pages 29-55, March.
    5. Wanda J. Orlikowski, 2002. "Knowing in Practice: Enacting a Collective Capability in Distributed Organizing," Organization Science, INFORMS, vol. 13(3), pages 249-273, June.
    6. Markus C. Becker, 2005. "A framework for applying organizational routines in empirical research: linking antecedents, characteristics and performance outcomes of recurrent interaction patterns," Industrial and Corporate Change, Oxford University Press and the Associazione ICC, vol. 14(5), pages 817-846, October.
    7. Akbar Nabiollahi & Rose Alinda Alias & Shamsul Sahibuddin, 2011. "Involvement of Service Knowledge Management System in Integration of ITIL V3 and Enterprise Architecture," American Journal of Economics and Business Administration, Science Publications, vol. 3(1), pages 165-170, January.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. D'Adderio, Luciana, 2008. "The performativity of routines: Theorising the influence of artefacts and distributed agencies on routines dynamics," Research Policy, Elsevier, vol. 37(5), pages 769-789, June.
    2. Roberto Grandinetti, 2022. "A Routine-Based Theory of Routine Replication," Sustainability, MDPI, vol. 14(14), pages 1-23, July.
    3. Wang, Ling & Zhang, Yujia & Yan, Yushan, 2023. "Offensive patent litigation strategic choice: An organizational routine perspective," Technovation, Elsevier, vol. 122(C).
    4. Giada Baldessarelli & Nathalie Lazaric & Michele Pezzoni, 2022. "Organizational routines: Evolution in the research landscape of two core communities," Post-Print halshs-03718851, HAL.
    5. Swan, Jacky & Goussevskaia, Anna & Newell, Sue & Robertson, Maxine & Bresnen, Mike & Obembe, Ademola, 2007. "Modes of organizing biomedical innovation in the UK and US and the role of integrative and relational capabilities," Research Policy, Elsevier, vol. 36(4), pages 529-547, May.
    6. Blanc, Antoine & Huault, Isabelle, 2014. "Against the digital revolution? Institutional maintenance and artefacts within the French recorded music industry," Technological Forecasting and Social Change, Elsevier, vol. 83(C), pages 10-23.
    7. Mickaël David & Frantz Rowe, 2015. "Enterprise Systems Contribution to Organizational Routines Evolution Potential [Le rôle des systèmes d’information d’entreprise dans l’évolutivité des routines organisationnelles]," Post-Print hal-01559512, HAL.
    8. Paola Perez-Aleman, 2011. "Collective Learning in Global Diffusion: Spreading Quality Standards in a Developing Country Cluster," Organization Science, INFORMS, vol. 22(1), pages 173-189, February.
    9. Luciana D’Adderio, 2014. "The Replication Dilemma Unravelled: How Organizations Enact Multiple Goals in Routine Transfer," Organization Science, INFORMS, vol. 25(5), pages 1325-1350, October.
    10. Daniel Geiger & Jochen Koch, 2008. "Von der individuellen Routine zur organisationalen Praktik — Ein neues Paradigma für die Organisationsforschung?," Schmalenbach Journal of Business Research, Springer, vol. 60(7), pages 693-712, November.
    11. Davide Nicolini, 2011. "Practice as the Site of Knowing: Insights from the Field of Telemedicine," Organization Science, INFORMS, vol. 22(3), pages 602-620, June.
    12. Nicholas Berente & Kalle Lyytinen & Youngjin Yoo & John Leslie King, 2016. "Routines as Shock Absorbers During Organizational Transformation: Integration, Control, and NASA’s Enterprise Information System," Organization Science, INFORMS, vol. 27(3), pages 551-572, June.
    13. Jeremy P. Birnholtz & Michael D. Cohen & Susannah V. Hoch, 2007. "Organizational Character: On the Regeneration of Camp Poplar Grove," Organization Science, INFORMS, vol. 18(2), pages 315-332, April.
    14. Arie Y. Lewin & Silvia Massini & Carine Peeters, 2011. "Microfoundations of Internal and External Absorptive Capacity Routines," Organization Science, INFORMS, vol. 22(1), pages 81-98, February.
    15. Schriber, Svante & Löwstedt, Jan, 2020. "Reconsidering ordinary and dynamic capabilities in strategic change," European Management Journal, Elsevier, vol. 38(3), pages 377-387.
    16. Anja Danner-Schröder & Daniel Geiger, 2016. "Unravelling the Motor of Patterning Work: Toward an Understanding of the Microlevel Dynamics of Standardization and Flexibility," Organization Science, INFORMS, vol. 27(3), pages 633-658, June.
    17. Andrea Furlan & Roberto Grandinetti, 2018. "Can routines be inherited? A microfoundational approach to spinoffs," "Marco Fanno" Working Papers 0217, Dipartimento di Scienze Economiche "Marco Fanno".
    18. Becker, Markus C. & Salvatore, Pasquale & Zirpoli, Francesco, 2005. "The impact of virtual simulation tools on problem-solving and new product development organization," Research Policy, Elsevier, vol. 34(9), pages 1305-1321, November.
    19. Yukika Awazu & Stefania Mariano & Sue Newell, 2019. "The mediating role of artifacts in position practice at work: Examples from a project-based context," Post-Print hal-02110757, HAL.
    20. Emma Stendahl & Svante Schriber & Esther Tippmann, 2021. "Control changes in multinational corporations: Adjusting control approaches in practice," Journal of International Business Studies, Palgrave Macmillan;Academy of International Business, vol. 52(3), pages 409-431, April.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:hal:journl:hal-01809617. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: CCSD (email available below). General contact details of provider: https://hal.archives-ouvertes.fr/ .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.