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Les effets de l'adoption du benchmarking et des pratiques exemplaires sur la performance des PME

Author

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  • Josée St-Pierre

    (INRPME - Institut de recherche sur les PME - UQTR - Université du Québec à Trois-Rivières, Laboratoire de recherche sur la performance des entreprises)

  • Louis Raymond

    (UQTR - Université du Québec à Trois-Rivières)

  • Éric Andriambeloson

Abstract

La mondialisation des marchés, la réduction de la durée de vie des produits et la compétition accrue entre les petites et les grandes entreprises sont des facteurs qui incitent les entreprises à être de plus en plus préoccupées par leur mode de gestion et les résultats qu'elles produisent. Dans cet objectif de performance, le recours au benchmarking peut s'avérer intéressant. Si le benchmarking est souvent implicitement perçu comme un outil pouvant mener à de meilleures performances, il reste que très peu d'études scientifiques ont conclu à cette relation surtout pour les PME. C'est pour pallier cette lacune dans la littérature que nous avons réalisé cette étude, en examinant les informations d'un groupe de 307 PME manufacturières canadiennes impliquées dans une activité de benchmarking compétitif dont 49, pour une deuxième année consécutive. Nos résultats confirment que la participation à une telle activité permet aux entreprises d'accroître leur performance surtout opérationnelle. Nos résultats montrent également le besoin de recherches plus poussées sur l'identification des pratiques exemplaires adaptées au contexte de la PME et sur le rôle que celles-ci peuvent jouer sur la performance de ces entreprises qui opèrent dans des environnements parfois uniques ou très particuliers.

Suggested Citation

  • Josée St-Pierre & Louis Raymond & Éric Andriambeloson, 2002. "Les effets de l'adoption du benchmarking et des pratiques exemplaires sur la performance des PME," Post-Print hal-01704733, HAL.
    • Handle: RePEc:hal:journl:hal-01704733
    Note: View the original document on HAL open archive server: https://hal.science/hal-01704733
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    References listed on IDEAS

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    1. Gregory G. Dess & Richard B. Robinson, 1984. "Measuring organizational performance in the absence of objective measures: The case of the privately‐held firm and conglomerate business unit," Strategic Management Journal, Wiley Blackwell, vol. 5(3), pages 265-273, July.
    2. Hélène Bergeron, 2000. "Les indicateurs de performance en contexte PME, quel modèle appliquer?," Post-Print halshs-00587425, HAL.
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    Cited by:

    1. Zied Bélaïd & Hélène Bergeron, 2006. "Pratiques de calcul des coûts, utilisation de l'information et performance dans les PME manufacturières," Post-Print halshs-00548084, HAL.

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