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Proposition d'une nouvelle grille d'analyse multidimensionnelle des tensions de rôle

Author

Listed:
  • Mélia Djabi

    (DRM - Dauphine Recherches en Management - Université Paris Dauphine-PSL - PSL - Université Paris Sciences et Lettres - CNRS - Centre National de la Recherche Scientifique)

  • Serge Perrot

    (DRM - Dauphine Recherches en Management - Université Paris Dauphine-PSL - PSL - Université Paris Sciences et Lettres - CNRS - Centre National de la Recherche Scientifique)

Abstract

Au regard du flou conceptuel qui entoure les notions de conflit et d'ambiguïté de rôle dans la recherche francophone et anglophone, cette communication propose une grille de lecture originale de ces deux construits. Elle est le fruit d'une analyse de la littérature permettant l'identification de deux dimensions intégratives : « émetteur »/« contenu ». La pertinence de cette approche est confirmée par une étude qualitative menée auprès de 40 agents d'une grande entreprise ferroviaire française. Nos résultats montrent également la nécessité de se rapporter aux éléments du contexte pour que le chercheur puisse faire sens des tensions de rôle perçues par les acteurs. Étant donné les effets négatifs des tensions de rôle, tant sur le plan organisationnel, qu'individuel, nous espérons que ce nouveau regard bidimensionnel aidera les managers et les acteurs des ressources humaines à les détecter afin de mieux les appréhender.

Suggested Citation

  • Mélia Djabi & Serge Perrot, 2014. "Proposition d'une nouvelle grille d'analyse multidimensionnelle des tensions de rôle," Post-Print hal-01631116, HAL.
    • Handle: RePEc:hal:journl:hal-01631116
    Note: View the original document on HAL open archive server: https://hal.science/hal-01631116
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    References listed on IDEAS

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