Call Centre as an Emerging Work Space – A Study of its Workers in Indian Context
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References listed on IDEAS
- Jill Rubery & Carilyn Carroll & Fang Lee Cooke & Irena Grugulis & Jill Earnshaw, 2004. "Human Resource Management and the Permeable Organization: The Case of the Multi‐Client Call Centre," Journal of Management Studies, Wiley Blackwell, vol. 41(7), pages 1199-1222, November.
- Dossani, Rafiq & Kenney, Martin, 2003. "Went for Cost, Stayed for Quality?: Moving the Back Office to India," UCAIS Berkeley Roundtable on the International Economy, Working Paper Series qt0b7764tt, UCAIS Berkeley Roundtable on the International Economy, UC Berkeley.
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Keywords
Call Centre; Workspace; Business Process Outsourcing; Work & Wellbeing; Information Technology; family; socio-cultural; BPO market; technologies; IT; transportation; jobs; America; job; health; work-stress; package; lucrative;All these keywords.
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