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Appraising the impact and role of platform models and Government as a Platform (GaaP) in UK Government public service reform: towards a Platform Assessment Framework (PAF)

Author

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  • Brown, A.
  • Fishenden, Jerry
  • Thompson, M.
  • Venters, Will

Abstract

The concept of “Government as a Platform” (GaaP) (O’Reilly 2009) is coined frequently, but interpreted inconsistently: views of GaaP as being solely about technology and the building of technical components ignore GaaP’s radical and disruptive embrace of a new economic and organisational model with the potential to improve the way Government operates – helping resolve the binary political debate about centralised versus localised models of public service delivery. We offer a structured approach to the application of the platforms that underpin GaaP, encompassing not only their technical architecture, but also the other essential aspects of market dynamics and organisational form. Based on a review of information systems platforms literature, we develop a Platform Appraisal Framework (PAF) incorporating the various dimensions that characterise business models based on digital platforms. We propose this PAF as a general contribution to the strategy and audit of platform initiatives and more specifically as an assessment framework to provide consistency of thinking in GaaP initiatives. We demonstrate the utility of our PAF by applying it to UK Government platform initiatives over two distinct periods, 1999-2010 and 2010 to the present day, drawing practical conclusions concerning implementation of platforms within the unique and complex environment of the public sector.

Suggested Citation

  • Brown, A. & Fishenden, Jerry & Thompson, M. & Venters, Will, 2017. "Appraising the impact and role of platform models and Government as a Platform (GaaP) in UK Government public service reform: towards a Platform Assessment Framework (PAF)," LSE Research Online Documents on Economics 73864, London School of Economics and Political Science, LSE Library.
    • Handle: RePEc:ehl:lserod:73864
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    File URL: http://eprints.lse.ac.uk/73864/
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    2. Hyungjun Seo & Seunghwan Myeong, 2021. "Determinant Factors for Adoption of Government as a Platform in South Korea: Mediating Effects on the Perception of Intelligent Information Technology," Sustainability, MDPI, vol. 13(18), pages 1-20, September.
    3. Palmyra Repette & Jamile Sabatini-Marques & Tan Yigitcanlar & Denilson Sell & Eduardo Costa, 2021. "The Evolution of City-as-a-Platform: Smart Urban Development Governance with Collective Knowledge-Based Platform Urbanism," Land, MDPI, vol. 10(1), pages 1-25, January.
    4. Kapoor, Kawaljeet & Ziaee Bigdeli, Ali & Dwivedi, Yogesh K. & Schroeder, Andreas & Beltagui, Ahmad & Baines, Tim, 2021. "A socio-technical view of platform ecosystems: Systematic review and research agenda," Journal of Business Research, Elsevier, vol. 128(C), pages 94-108.
    5. Zhang, Yi & Kimathi, Flora A., 2022. "Exploring the stages of E-government development from public value perspective," Technology in Society, Elsevier, vol. 69(C).
    6. Lin, Yong & Chen, Anlan & Yin, Yanhai & Li, Qing & Zhu, Qiaoni & Luo, Jing, 2021. "A framework for sustainable management of the platform service supply chain: An empirical study of the logistics sector in China," International Journal of Production Economics, Elsevier, vol. 235(C).
    7. Yu Zeng & Quan Zhang & Qi Zhao & Huang Huang, 2023. "Doing more among institutional boundaries: Platform‐enabled government in China," Review of Policy Research, Policy Studies Organization, vol. 40(3), pages 458-478, May.
    8. Kapoor, Kawaljeet & Bigdeli, Ali Ziaee & Schroeder, Andreas & Baines, Tim, 2022. "A platform ecosystem view of servitization in manufacturing," Technovation, Elsevier, vol. 118(C).
    9. Tian Jin & Cheng Dong, 2023. "Technical Foundation, External Environment, and Government Internet Service Capability: Evidence From China," SAGE Open, , vol. 13(4), pages 21582440231, October.
    10. Cristina Strango, 2021. "Does Digitalisation in Public Services Reduce Tax Evasion?," Economic Research Guardian, Mutascu Publishing, vol. 11(2), pages 221-235, December.
    11. Cristina Strango, 2021. "Does Digitalisation in Public Services Reduce Tax Evasion?," Economic Research Guardian, Weissberg Publishing, vol. 11(2), pages 218-232, December.
    12. Cordella, Antonio & Gualdi, Francesco & van de Laar, Mindel, 2024. "Digital skills within the public sector: a missing link to achieve the Sustainable Development Goals (SDGs)," LSE Research Online Documents on Economics 122256, London School of Economics and Political Science, LSE Library.
    13. Senyo, P.K. & Effah, John & Osabutey, Ellis L.C., 2021. "Digital platformisation as public sector transformation strategy: A case of Ghana's paperless port," Technological Forecasting and Social Change, Elsevier, vol. 162(C).
    14. Strango, Cristina, 2021. "Does digitalisation in public services reduce tax evasion?," MPRA Paper 106856, University Library of Munich, Germany.
    15. Hyungjun Seo & Seunghwan Myeong, 2020. "The Priority of Factors of Building Government as a Platform with Analytic Hierarchy Process Analysis," Sustainability, MDPI, vol. 12(14), pages 1-28, July.
    16. Dejan Ravšelj & Lan Umek & Ljupčo Todorovski & Aleksander Aristovnik, 2022. "A Review of Digital Era Governance Research in the First Two Decades: A Bibliometric Study," Future Internet, MDPI, vol. 14(5), pages 1-27, April.

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    More about this item

    Keywords

    platform; ecosystem; government as a platform; GaaP; digital government;
    All these keywords.

    JEL classification:

    • J50 - Labor and Demographic Economics - - Labor-Management Relations, Trade Unions, and Collective Bargaining - - - General

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