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Managing identity conflicts in organizations: a case study of one welfare non-profit

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  • Chenhall, Robert H.
  • Hall, Matthew
  • Smith, David

Abstract

How nonprofit organizations manage multiple and conflicting identities is not well understood. In a case study of a nonprofit welfare organization, we use Pratt and Foreman’s (2000) framework of identity management responses to illuminate different ways that nonprofit organizations can seek to manage and potentially resolve identity conflicts. We focus on the actual practices nonprofit organizations use to manage multiple identities and, in particular, reveal the important role of organizational routines and artefacts in facilitating or constraining particular identity management responses.

Suggested Citation

  • Chenhall, Robert H. & Hall, Matthew & Smith, David, 2016. "Managing identity conflicts in organizations: a case study of one welfare non-profit," LSE Research Online Documents on Economics 62300, London School of Economics and Political Science, LSE Library.
    • Handle: RePEc:ehl:lserod:62300
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    File URL: http://eprints.lse.ac.uk/62300/
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    References listed on IDEAS

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    Cited by:

    1. Llewellyn, Sue & Begkos, Christos & Ellwood, Sheila & Mellingwood, Chris, 2022. "Public value and pricing in English hospitals: Value creation or value extraction?," CRITICAL PERSPECTIVES ON ACCOUNTING, Elsevier, vol. 85(C).
    2. Sörgärde, Nadja, 2020. "Story-dismantling, story-meandering, and story-confirming: Organizational identity work in times of public disgrace," Scandinavian Journal of Management, Elsevier, vol. 36(3).
    3. Lee, Zoe & Davies, Iain, 2021. "Navigating relative invariance: Perspectives on corporate heritage identity and organizational heritage identity in an evolving nonprofit institution," Journal of Business Research, Elsevier, vol. 129(C), pages 813-825.
    4. Daff, Lyn & Parker, Lee D., 2021. "A conceptual model of accountants' communication inside not-for-profit organisations," The British Accounting Review, Elsevier, vol. 53(3).

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    More about this item

    Keywords

    identity; conflict; routines; artefacts; case study;
    All these keywords.

    JEL classification:

    • R14 - Urban, Rural, Regional, Real Estate, and Transportation Economics - - General Regional Economics - - - Land Use Patterns
    • J01 - Labor and Demographic Economics - - General - - - Labor Economics: General

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